Thank you for your feedback. We are glad to hear that you are satisfied with your DreamLine product. DreamLine uses multiple different freight carriers to ship our products and several factors determine which carrier we select when we ship a product (i.e. whether or not a specific carrier services the area we are shipping to, price, lead time, etc.). Regardless of which carrier we select, we have no control over their policies and/or procedures regarding the delivery of your order, but we completely understand your frustration in this situation and we apologize for the inconvenience. Thank you for choosing DreamLine!