We are sorry to hear that your DreamLine product was damaged during shipping. We assure you that we take great care to meticulously package and clearly label each customer's order for safe transport, but after the product leaves our warehouse, we unfortunately have no control over what happens in transit. Though we try our very best on our end to prevent things from happening to your order, sometimes, the freight carriers do not handle the product with the care it requires and we completely understand your frustration when this unfortunate situation occurs. In any case, we strive to create the best possible experiences for all of our customers and we stand behind our products 100%. Thank you for your feedback.