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Customer Reviews for Galanz 1.2 cu. ft. Countertop ToastWave 4-in-1 Convection Oven, Air Fry, Toaster Oven, Microwave in Black

Internet #310997710

Model #GTWHG12BKSA10

Store SKU #1004947306

  • Reclaim your counter tops - Remove the clutter
  • The first 4 in 1 Multi-function Oven
  • More versatile, cook healthier

Customer Reviews

  • 3.8
    out of 243 reviews
  • 72% recommend this product
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Showing 1-30 of 243 reviews
Renter lives it and it does the job efficiently other than toasting. Whcih takes forever. But he has a toaster oven for that.
It does everything and more
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  • Verified Purchase
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  • Verified Purchase
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  • Verified Purchase
Air fryer does not work well
For regular microwave use it works great, but if you're looking to air fry; it takes FOREVER! I am returning the product today unfortunately.
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Response from Galanz Care TeamJan 25, 2023
We value you as a customer and we're sorry to hear that you are experiencing this issue. The vast major of our customers love the product but as with all appliances, there will be a handful of customers that don't share the same opinion. It’s simply a matter of how the appliance will best align with the personal preferences of each customer. We appreciate all feedback and will continue to do our best to satisfy our customers!
    turntable shaft too short...
    It seems that the ceramic shaft is too short to engage the turntable. It keeps slipping out of the pockets on the bottom of the turntable. Any upgrades or options to correct this? We have had this three days and have only used the microwave so far...
    by
      Lots of features... But...
      I bought this for our boat we wanted lots of options different appliance at our home. First off let me tell you it does none of these options great, let's start with a C-. However with time you can learn it can achieve a B with some futzing with recipes and modifing the time or temperature needed. You will also have hot spots and cold spots in your food when warming up in microwave option. As for the Air fryer it made french Frys just fine but jalapeno poppers were too thick.
      by
      Response from Galanz Care TeamOct 3, 2022
      We genuinely value all customer inquiries, and we will do our best to provide the service you deserve!

      Generally with all appliances it will take some getting use to the many options when trying to perfect your favorite recipe.

      We recommend the use of our recipe book and cooking guide for the best results when using the unit.

      Galazn Customer Service Team
        love it
        i love my galanz it works great. i could clear my counter of all the things i don't need anymore and the toaster works great in this unit very happy
        by
        • Verified Purchase
        Not Reputable
        Had to by this twice. This was purchased only because there were not options in the configuration/specifications I needed. The problem was the turntable did not turn properly. It would stop and go and clunk around. Tried several fixes without fail. Galanz would never call back and had to demand a supervisor. They're too busy. Probably because of all the defects? Home Depot at least has a 90-day return. I will probably will go with a reputable manufacture.
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        Response from Galanz Care TeamAug 25, 2022
        We value you as a customer and we're sorry to hear that you are experiencing this issue.

        Sounds as if this could be resolved with a replacement part.

        If you are still experiencing an issue, please contact our customer service team at 1-800-562-0738 or via email at cusromerservice.@galanzamericas.com to file a warranty claim.

        Galanz Customer Service Team
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          • Verified Purchase
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          • Verified Purchase
          I really love my Galanz 4 in 1 Conversation Oven,...
          I really love my Galanz 4 in 1 Conversation Oven, Air Fry, Toaster Oven, Microwave. I would highly recommend it to anyone looking for something like this. It clears up counter space and I live in a small apartment.
          by
          • Verified Purchase
          Part Time
          Only buy this if you purchase the warranty, microwave stopped working so you wind up with a $300 toaster.
          by
          Response from Galanz Care TeamJun 14, 2022
          We value you as a customer and we're sorry to hear that you are experiencing this issue.

          For support with obtaining a resolution, please contact our warranty service team at 1-800-562-0738 or via email at service.warranty@galanz.com to generate a reference number for your claim.

          Galanz Customer Service Team
            by
            • Verified Purchase
            Happy after two years
            I have baked and fried and toasted, but I bought it for the inverter for reheating on low heat. If you're microwaving a home made meal without that inverter, a sauce could separate and/or char while the inside is still cold. With the inverter microwave I can set it to cook for 7 minutes at 40% and it'll actually be warm all the way through without giving a bad flavor or separating the sauce. Toast 5/5 (slow), Baking 4/5, air fry 2/5.
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              • Recommended
              1 found this review helpful
              Has many features, doesn't excel at any of them
              I bought this online back in January and let me start by saying Home Depot itself has nothing to do with the negative review. The product itself is horrible. It has so many features you would think it would be a space-saving super appliance. It excels at none of these features. Metal grinding noise from poorly designed ceramic key that supposedly fits into the turntable. Their customer service is laughable and has almost nothing to do with the parts department. I'll never buy Galanz anything
              by
              Response from Galanz Care TeamJan 26, 2023
              Please contact our call center at 1-800-562-0738 or by email at customerservice@galanzamericas.com to report any current issues with your unit so they can be resolved. Hopefully, we can solve any issues that you are having.
                2 found this review helpful
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                • Verified Purchase
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                • Verified Purchase
                Facilities Operations Director
                bought it for our activities department works so well I'm buying one for home with just the wife and I now its perfect
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                • Verified Purchase
                • Recommended
                Absolutely really excellent that I love it...
                Absolutely really excellent that I love it
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                  Works great
                  You have to read the directions. Other than that it’s great. We have tried so many new recipes.
                  by
                  • Verified Purchase
                  • Recommended
                  by
                    Excited to own this
                    I was very excited to own this particular Galanz ToastWave 4-in-1. Fortunately, I tested the different features as recommended by the set up instructions. The particular unit I received was faulty and the convection oven would not heat to 425 degrees, cutting out power to the unit. I would have ordered another to replace it, but I was not sure if I would like the silicone mat (replaces the glass turntable). So I downsized to the Galanz 3-in-1 SpeedWave Microwave/Conv AirFryer 1.6 c.f 1000w.
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                    • Verified Purchase
                    • Recommended
                    It's everything I hope it would be. Love it....
                    It's everything I hope it would be. Love it.
                    by
                      It does all that it says it does but not...
                      It does all that it says it does but not fairly well. For example, popcorn button leaves more that half of the kernels uncooked.
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                      Response from Galanz Care TeamJan 27, 2022
                      We value your feedback and appreciate your business. Your comments will be forwarded to our product development team for future use.
                        1 found this review helpful
                        you can not see through the door. It does not...
                        you can not see through the door. It does not come with enough how to's to cook enough things.
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                        Response from Galanz Care TeamJan 27, 2022
                        Thanks for your feedback!
                        Your comments will be forwarded to our development team for future consideration when rolling out new products.

                        We appreciate your business!
                          1 found this review helpful
                          by
                            Perfect all-in-one space saver
                            Perfect all in one space saver. I got it to replace my toaster oven, air fryer, microwave & convection cooker. I can't give this a high enough review. It meets & even exceeds my expectations & i have high expectations.
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                            • Verified Purchase
                            I thought it was great until today when er30 came...
                            I thought it was great until today when er30 came on microwave part now it does not work, I only had two micro waves in our home that we had for35 yrs.
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                            Response from Galanz Care TeamJan 27, 2022
                            We value you as a customer and we're sorry to hear that you experienced this issue. For warranty support and service related issues please call our customer service team at 1-800-562-0738 or by email us directly at customerservice@galanzamericas.com.
                              1 found this review helpful
                              We are still learning this item, but so far have...
                              We are still learning this item, but so far have found it to be very versatile. If you purchase one, make sure you keep the owners manual nearby, many questions WILL arise.
                              by
                                don't like cooking instructions; why do they not use minutes...
                                don't like cooking instructions; why do they not use minutes when cooking? They use SC-1 or SH-1 Directions are not good. I do not understand the system. I called. The lady at Galanz did not understand the instructions either. Booklet is old. told me to mail in warranty. Lady on phone said you do not mail in the warranty?
                                by
                                Response from Galanz Care TeamJan 27, 2022
                                We value your feedback and appreciate your business. Your comments will be forwarded to our product development team for future use.
                                  1 found this review helpful
                                  Showing 1-30 of 243 reviews

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