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Customer Reviews for Google Nest Protect - Smoke Alarm and Carbon Monoxide Detector - Battery Operated - 2 Pack

Internet #301102027

Model #VBT2T2XX16-B

Store SKU #1002284965

  • Industrial-grade smoke detector lasts up to 10 years
  • Detects smoke, carbon monoxide and send alerts to your phone
  • Split-spectrum sensor looks for both fast and slow burning fires

Customer Reviews

  • 4.6
    out of 1,430 reviews
  • 82% recommend this product
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Showing 1-30 of 1,430 reviews
Really easy to install! Love it!...
Really easy to install! Love it!
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  • Verified Purchase
Functions well, easily installed, provides excellent broad-use (e.g., heat, smoke,...
Functions well, easily installed, provides excellent broad-use (e.g., heat, smoke, CO2, night light, self-testing) protection and assurance that it’s “on the job."
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  • Verified Purchase
Easy to install and Setup
Easy to install. The package contains everything you need with the instructions. I feel safer knowing that I can be alerted of a potential fire while outside the home
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    • Recommended
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    • Verified Purchase
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    • Verified Purchase
    smoke alarm
    Very good product! Goes off loud to alert you there is a fire! A must buy!
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      • Recommended
      Easy to install and super easy to connect....
      Easy to install and super easy to connect.
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      • Verified Purchase
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      • Verified Purchase
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      • Verified Purchase
      Easy install. Really like them!...
      Easy install. Really like them!
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      • Verified Purchase
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      • Verified Purchase
      These are expensive, but amazing and worth the price. They...
      These are expensive, but amazing and worth the price. They have an LED light that can be said to come on during the night perfect for your kids to find their walk path to the bathroom, or worst-case during a fire to light the path to exit. The beauty is no more chirp in the middle of the night when a battery dies. All controlled by your phone and the system checks itself daily panic alert you of batteries in the afternoon or you can change the time. I’d spend the money, but I bought six of them.
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      • Verified Purchase
      Good deal. Easy to install....
      Good deal. Easy to install.
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      • Verified Purchase
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      • Verified Purchase
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      • Verified Purchase
      Setup went well except the alarms had issues with connecting...
      Setup went well except the alarms had issues with connecting to the WiFi and had to be reset. After two weeks the alarms lost WiFi connectivity (even though 1 was very close to the router), and had to be reset, again. After that, no issues - I like the look, the self testing, and the other features, especially the integration with my other Nest products, etc. I had 7 of these in another home and really liked them.
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      Response from Nest SupportMar 23, 2023
      Hi there, Patrick F. Thank you for sending in your review on Nest Protect(wired). We're sorry to hear that you're having some connectivity issues with your Nest Protect. We'd like to know more details about your concern so we can identify the cause of the issue and provide you with troubleshooting tips that may improve the performance of your device. Please contact us and find a better resolution for you. You can visit our Google Help page here: https://support.google.com/googlenest/gethelp Nest
      • Verified Purchase
      This is my second set of Nest protect's. Just as...
      This is my second set of Nest protect's. Just as before they are very easy to install and set up. Highly recommended.
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      • Verified Purchase
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      • Verified Purchase
      I liked them so well, I bought 7 of them....
      I liked them so well, I bought 7 of them. I like that they are both a smoke alarm and carbon monoxide detectors. The nightlight feature is pretty cool too. It’s not too bright and it’s not too dark and it’s activated only by motion.
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      • Verified Purchase
      No push notifications on iPhone
      Smoke detected several times today but there was no push notification. Only saw the events when you drilled down into the messages section in the Nest app. All settings in the phone to allow persistent notifications were enabled and background refresh was on for app. Lots of complaints on internet for several years.
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      Response from Nest SupportMar 3, 2023
      Hello there, Weldon. We appreciate you for sharing your review for Nest Protect(battery). We're sorry to learn that you're experiencing some difficulties with the device when it comes to push notifications. If you're willing, we'd like to know more details about the settings on your Nest app so we can help find the cause of the issue and provide you with troubleshooting tips to improve your overall experience. Please contact us on our Google Help page here: https://support.google.com/googlenest/gethelp Nest
        Purchased and Installed 5 of these in my home. ...
        Purchased and Installed 5 of these in my home. they connect with the Nest app and i can see them and control them. The nighttime function of the LED ring lighting up as you approach as a nightlight is a great function (turned off that for master bedroom).
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        • Verified Purchase
        Best multi-sensor alarm system
        Fantastic piece of tech. Does exactly what it claims and is by far the best early-warning device I’ve owned in 50 years. This one is my fourth Protect, completing coverage of my house and garage. Buy one (or more); you won’t be sorry!
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        • Verified Purchase
        • Recommended
        Check the date
        Works well and provides updates to phone. Be sure and check age of product since warranty is only good for 10 years after the manufacturing date. Ones purchased at Home Depot were only 1 month old
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        • Verified Purchase
        Changing the wi-fi password is awkward.
        I had to get a ladder and remove the smoke alarm in order to change the wi-fi password. You can either scan the Q code on the back of the smoke alarm or enter a 6 digit code which is also on the back of the alarm. I have 3 Nest smoke alarms and entering the code didn't work on any alarm. Additionally removing and re-attaching the smoke alarm was erasing part of the Q code which means you would have no way of changing the password.
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        Response from Nest SupportFeb 24, 2023
        Hi there, H collins. Thanks for sending in your review on Nest Protect(wired). and we're sorry to hear that you're having some difficulties with the device when it comes to turning off the alarm. This is not the experience we want you to have. If you're willing, we'd like to know more details and help find a better resolution for you. Please reach out to our support specialists by visiting our Google Help page here: https://support.google.com/googlenest/gethelp Nest
        • Verified Purchase
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        • Verified Purchase
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        • Verified Purchase
        Nest product
        The nest smoke/co arrive quickly and installation easy.
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        • Verified Purchase
        Easy setup. Alerts straight to my phone. All...
        Easy setup. Alerts straight to my phone. All communicate with each other. Love the nightlight feature you can have on or off. Love the ability to silence false alarm (burning bacon) from my phone. Perfect integration with Google Home.
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        • Verified Purchase
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        • Verified Purchase
        They only last 5 years???
        That's what I was told when my detectors stopped working and were sounding an alarm. Tried cleaning, replacing batteries, etc. Contacted Nest, who says they expire after 5 years. We paid 200 bucks each for 5 alarms. What a rip off. I liked them until this point.
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        Response from Nest SupportFeb 12, 2023
        Hi there Caryn, thanks for sharing your experience with us. We can only imagine how frustrating this may have been for you, and we apologize for the shortfall in providing you with your support needs.

        All carbon monoxide (CO) alarms expire because their sensors have a limited lifespan. To comply with certification standards, 2nd gen Nest Protect has to be replaced after 10 years, while 1st gen Nest Protect has to be replaced after 7 years. Because CO sensors have a limited life expectancy, certification standards require Protect to chirp after its sensors have expired or have failed. To help you remember to replace your Protect before it expires, you’ll receive reminders long before your Protect’s expiration date. If you have any other questions, we'd be happy to answer them, if you can reach out to us once more using this link: https://support.google.com/googlenest/gethelp Nest
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