Customer Reviews for Google Nest Protect - Smoke Alarm and Carbon Monoxide Detector - Wired

Hello there, MEB7. Thanks for sharing your feedback about your Nest Protect (wired). We're sorry to hear that your experience with the device didn't meet your expectations. We hear your concern, and have taken note of it. Our teams are aware, and we're working on a seamless solution. The device itself is set up and managed in the Nest app and currently only shows in the Nest app and will not appear in the Home app. If you need any help in the future, please don't hesitate to contact us on our Google Nest Help page here: https://support.google.com/googlenest/gethelp

Hey there, JODI! We appreciate your review. We're sorry to hear about the difficulties you faced during the setup of your Nest Protect (battery) and the inconvenience it caused. Setting up a device should be a smooth experience, and it's unfortunate that you encountered issues with the email address prompts. If you haven't already returned the product, we recommend reaching out to our dedicated team of specialists on the Google Help Center page here: https://support.google.com/googlenest/gethelp

Hello there, Derek. Thanks for sharing your feedback about the Nest Protect (wired). We’re glad to hear that you like the device, but we're sorry to hear that your experience with the App is less than ideal and that getting in touch with our support team was disappointing. We've taken note of your feedback about the support you received when you contacted us. It's important to us that we provide you with the best help possible in finding a better resolution for you. If you're willing, we'd like to help you with troubleshooting your concerns. Please reach out to our dedicated team of specialists again on our Google Nest Help page for immediate support here: https://support.google.com/googlenest/gethelp

Hi there, HomeDepotCustomer. We're sorry to hear you ran into this issue with your order of the Nest Protect (battery). This is not the initial impression we want you to have. We recommend that you reach out to The Home Depot so they can address this issue for you. If you need any technical help in the future, please don't hesitate to contact us on our Google Nest Help page here: https://support.google.com/googlenest/gethelp

Hi ROBERT! We appreciate your feedback on your Nest Protect. We’re glad that you like the Pathlight function and the option to monitor your device using your smartphone. We're sorry to hear that you experienced some difficulties with installing your device and we've taken note of your feedback. If you're in need of any assistance with the device, please don't hesitate to contact us on our Google Help page here: https://support.google.com/googlenest/gethelp

Hey there, mike. We're sorry to hear that you had a disappointing experience with your Nest Protect(wired). It's important to us that we provide you with the best help possible and know more details about your concerns so we can find a better resolution for you. Please reach out to our dedicated team of specialists on our Google Help page for immediate support here: https://support.google.com/googlenest/gethelp

Hello there! It’s unfortunate to hear about your experience with the Nest Protect (wired). We'll share this with the right team as we’re constantly looking to improve our products and services, including its reliability, usability, and use of various features. Meanwhile, if you find yourself in need of any assistance should you want to try any Google Nest devices in the future, contact us anytime through our support channels here: https://support.google.com/googlenest/gethelp