Hi Dragos, thanks for sharing a feedback. We're sorry to hear you ran into some issues with your Nest Protect and for the inconvenience it has caused you. This is not the type of experience we want you to have, and we're here to help.
We'd like to investigate on your issue further. If you're willing, please reach out to our support team so we can take a closer look on what's happening, and help you as best as we can. You'll find us here: https://support.google.com/googlenest/gethelp