Thank you for sharing your experience with us, and we sincerely apologize for your frustration. While the ball-bearing drawer glides are not soft-close, they should offer smooth, durable functionality for a very long time. Your Hampton Bay Customer Care Team would like to learn more about your concerns and then work with you directly to assist and review all options available to help you complete your project. Please reach out to us by email at homeproducts_cc@woodmark.com, and you can then share any photos that will help show the issues you are seeing. When you do reach out, please reference this review so that our teams can share your feedback and work to help in every way we can. Your feedback is important to us, and we thank you for choosing Hampton Bay.