We regret to learn about the chip present on your countertop. We have available repair kits designed for the stone, and we apologize for the inconvenience of discovering stains on your countertop. While we do apply a sealant to our countertops before they are shipped to retailers, there are instances where the countertop might spend an extended period within the retailer's warehouse. This extended storage time can lead to the gradual dissolution of the sealant. As a precautionary measure, we recommend re-sealing the countertop prior to use, and subsequently resealing it every 6 to 12 months, to maintain its optimal condition.
To address the stains, we suggest utilizing specialized stone cleaners that have been specifically formulated to be gentle on the surface while effectively eliminating dirt and grime. It's important to carefully follow the instructions provided by the manufacturer when using these cleaning products. We acknowledge that even with diligent care and maintenance, staining can occasionally occur. This is why we offer repair and sealer kits that can effectively address minor staining.
If you find yourself in need of further assistance, please feel free to reach out to us at 1.866.839.2888. We are more than happy to provide you with the support you require.