Thank you for reaching out to us regarding your recent purchase. We apologize for any inconvenience caused by the inconsistencies in the pattern on the top of the product you received. As the manufacturer, we strive to maintain high-quality standards, and we regret that this issue occurred.
We appreciate your patience and understanding in allowing us to rectify the situation promptly. Our customer service team is dedicated to ensuring customer satisfaction, and we are glad to hear that they were proactive in arranging a pickup and return for the first item. Additionally, we apologize that the second item also had a similar issue, albeit to a lesser extent.
While we make every effort to inspect and ensure the consistency of our products, occasionally, isolated instances of manufacturing discrepancies may occur. We will certainly investigate this matter further to prevent similar occurrences in the future. Feedback like yours is valuable to us, as it helps us identify areas for improvement in our production process.
We understand your decision to keep the item, considering the price on sale. We appreciate your support and trust in our brand. If there are any additional concerns or questions, please do not hesitate to contact our customer service team. We want to make sure you are completely satisfied with your purchase.
Once again, we apologize for any inconvenience caused and appreciate your feedback. We value your business and will do our utmost to provide you with an exceptional experience in the future.