Customer Reviews for Ideal Pet Products 10.5 in. x 15 in. Large Mill Pet and Dog Patio Door Insert for 77.6 in. to 80.4 in. Aluminum Sliding Glass Door
It didn't fit my dog who is 60 lbs and it didn't state in the ad that it was for aluminum doors, only.
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Response from THD_CSOMar 25, 2024
Dear Valued Home Depot Customer,
We have reached out to the manufacturer and their reply is,
In reading your review, we would like to address your comments:
“It didn't fit my dog who is 60 lbs and it didn't state in the ad that it was for aluminum doors, only.”
Frankly, we are confused by your remarks.
First, the Product Details clearly state “Ideal for pets weighing up to 35 lbs.” so your 60-pound dog would not fit this door opening. You would need our large size, not medium.
Second, the second Salient bullet (bullets to the right of the product image) on the landing page for this item on hd.com [hd.com] clearly states “Specifically made for aluminum sliding door configurations only” as well as the first two Highlight bullets in the Product Details state “Aluminum pet patio doors will not fit correctly with vinyl sliding configurations - aluminum and vinyl are not interchangeable” and “Adjustable to fit existing aluminum sliding door heights.” Consequently, we are unsure how you can state that we don’t specify the product is for aluminum sliding doors.
Please review all documents and specifications online prior to future purchases. They are included to assist our customers for the desired outcome for you and your pet.
Verified Purchase
Mar 13, 2024
Easy to put together and in the sliding door. My 2 cats love the freedom to come and go to the back porch to get to the windows to see the birds. Excellent product.
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Verified Purchase
Mar 13, 2024
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Verified Purchase
Jan 31, 2024
The product was exactly what I expected, however the first door shipped to me was previously damaged and should not have been repackaged and sold as new. Poor practice by HomeDepot.
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Verified Purchase
Jan 17, 2024
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Verified Purchase
Jan 13, 2024
Ordered online, arrived Damaged
Beautiful door, and installing was a breeze. Door insulation does not stick to ribbed aluminum. Very tall on bottom if you have short dogs or a step.
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Nov 8, 2023
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Verified Purchase
Oct 31, 2023
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Verified Purchase
Oct 18, 2023
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Verified Purchase
Sep 27, 2023
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Verified Purchase
Jul 8, 2023
Solid door, easy install, perfect size for my puppy.
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Verified Purchase
May 24, 2023
Was a bit too tall for my door frame, but...
Was a bit too tall for my door frame, but I was able to cut it down a bit to make it fit. The only problem is that is is so wide that I cannot use my door to exit or enter with it in. I have a 90LB lab and needed this size to allow her in and out. All three dogs have figured it out, but so has one of our indoor cats. We've had to chase her down a couple of times, but a water spray bottle next to the door is detering her. Kind of nice to not have to open the door every time the dogs want in or out.
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Verified Purchase
Apr 19, 2023
It May Not Fit Your Door
My handyman and I tried everything we could think of but could not get this door to fit. We could not close the gaps between the pet door and the sliding glass door.
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Verified Purchase
Mar 29, 2023
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Verified Purchase
Mar 22, 2023
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Verified Purchase
Feb 2, 2023
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Verified Purchase
Feb 1, 2023
Easy install. Works well. Took cats a while to learn...
Easy install. Works well. Took cats a while to learn it, but they eventually figured it out.
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Verified Purchase
Jan 11, 2023
Easy pickup at store and simple install!!...
Easy pickup at store and simple install!!
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Verified Purchase
Dec 29, 2022
Door is a simple unit and does the job as...
Door is a simple unit and does the job as it was designed for. All weatherstripping was included. Good value for the money. Bill
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Verified Purchase
Nov 30, 2022
Didn’t fit are screen door going to half to cut...
Didn’t fit are screen door going to half to cut off 1 inch not happy about this we’ve had dog door’s before and this is the first time this has happened we moved and desided to get another one.
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Verified Purchase
Nov 16, 2022
fit fine..works great , dog learned fast...
fit fine..works great , dog learned fast
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Verified Purchase
Nov 16, 2022
Fits good except the strip of insulation doesn't want to...
Fits good except the strip of insulation doesn't want to stay stuck, even though I cleaned the door before applying. I had the same problem with a previous door I had purchased (different brand).
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Verified Purchase
Sep 26, 2022
Rating provided by a verified purchaser...
Rating provided by a verified purchaser
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Verified Purchase
Sep 15, 2022
Rating provided by a verified purchaser...
Rating provided by a verified purchaser
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Verified Purchase
Sep 2, 2022
Best doggie door!
This doggie door is the best thing for renters it fits perfect in our sliding glass door.
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Verified Purchase
Recommended
Aug 24, 2022
Dog 'e door
Great product and great price
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Verified Purchase
Aug 24, 2022
This dog door is made very well especially the flap...
This dog door is made very well especially the flap door. It's been 2 months and she finally loves using it . She goes out even for sun bathing but most importantly I use less pee pads inside the house because she does go outside to do #2. For now she is being trained to do more peeing outside than use pee pad. Overall this product is well made and did fit on my sliding glass door. Serves its purpose.
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Verified Purchase
Aug 10, 2022
Highly Recommend This Door
This pet door is very easy to install. I’m in my 70’s and had no trouble lifting or installing it. Our cat loves it. He can finally go and come as he pleases. Plus, our electric bill should start coming down because we don’t have to leave our terrace door open anymore.