Customer Reviews for KOHLER Willamette Single-Handle 3-Spray Tub and Shower Faucet in Polished Chrome (Valve Included)
- Polished chrome finish resists corrosion
- Available exclusively at The Home Depot
- Three spray types: massage, drenching, and wide coverage
Customer Reviews
Dec 22, 2016
Another bad diverter
Purchased this item without reading reviews..and shame on me. The tub spout diverter did not work right out of the box. Multiple other reviews dating back 2 years indicate the same issue. This is clearly an unresolved defect in this set, and I highly encourage you to avoid this product.
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Response from Kohler Product ExpertDec 23, 2016
Hi watravisg, my name is Sarah with KOHLER Co. I am sorry to hear your shower faucet diverter is not diverting water properly. We would suggest checking to verify the valve is oriented in the wall correctly and that the correct type of piping was used. Please refer to the installation instructions: http://goo.gl/Uq0346. If the valve is installed upside down, or PEX was used from the bottom valve outlet to the tub spout, the tub spout and shower will not perform correctly. We're happy to send a replacement spout if the issue is not with the installation. Please contact us directly at KohlerCustServ@kohler.com. We're glad to help! Sarah B. KOHLER Customer Service
Dec 20, 2016
We choose this faucet 2 years ago for our bathroom remodel because of price and looks. We took i...
We choose this faucet 2 years ago for our bathroom remodel because of price and looks. We took it off to clean the shower head because it started to have a high pitch whistle and when we reattached it, it broke. Where it screws into the shower arm, is plastic. Being a Kohler product, I would've expected metal like the replacement Pfister shower head we had to pick up. Spray pressure and coverage are great. Just don't twist the head too much when installing.
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Response from Kohler Product ExpertDec 21, 2016
Hi Chris, my name is Sarah with KOHLER Co. I'm so sorry to hear that your new Willamette shower head broke and that you replaced it with a different product. We would have loved the chance to assist you with your warranty. If you have any questions or need assistance with a Kohler product, please do not hesitate contacting us directly at KohlerCustServ@kohler.com. We're here to help. -Sarah B. KOHLER Customer Service
Dec 7, 2016
The Diverted valve fails after awhile
So frustrating that the Diverted gasket has failed 2 times in as many years. Also the handle for the Diverted because of the shape is difficult to thread on and off.
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Response from Kohler Product ExpertDec 7, 2016
Hello, my name is Jessica with Kohler Customer Service. I am so sorry to hear of the failing diverter and would be more than happy to assist. Please contact our Customer Service Team at KohlerCustServ@Kohler.com we are glad to help! -Sincerely, Jessica P. KOHLER Customer Service
Oct 19, 2016
Sleek look but poorly made, diverter failed in less than 6 months
DO NOT BUY - as many others have stated (wish I had read the reviews before purchase), the diverter is basically junk. The unit is very nice looking and held up fine for about 5 months. The diverter is starting to fail and will let water through to the tub spout when its in the up position. It is also very hard to press it down to divert back to the tub faucet. I have also seen the manufacturer's response to other reviewers and let me be clear... there is NO pressure problems and the unit was installed properly, by a professional. This is simply a problem with the product. And no, I will not be contacting Kohler to get a replacement. Why on earth would I want to replace it with the same product and have the same problem in another 5 months? No thanks!
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Response from Kohler Product ExpertOct 20, 2016
Hello Cdpcolorado, I'm Tiffany from Kohler Co. I'm sorry that the Willamette diverter has failed. It is not suggested to push down on the diverter to re-divert the shower back to the spout. Doing so can damage the diverter within the spout and may cause it to fail earlier then accepted. I would be happy to provide a replacement bath spout. If you'd like to discuss these options further, please contact our Customer Service team directly at KohlerCustServ@Kohler.com Thank you for choosing The Bold Look of Kohler. Sincerely, Tiffany S., KOHLER Customer Service
Oct 18, 2016
Excellent product
This shower control comes with detailed instructions and the necessary plastic jigs to ensure the hole in the tile is the correct size. Maintenance is simple. Not the cheapest solution but one that will last a long time.
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Sep 27, 2016
Check local codes first before purchasing
This faucet did not meet local code in NJ do to the fact it did not have shut off valves attached to the shower valve. It would have passed inspection if we had access to shutoff valve before the shower valve. Unfortunately in our installation we could not do this. Had to purchase another model Kohler shower valve only without any trim that had shutoff attached to pass inspection. Our fault for not knowing the code.
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Sep 14, 2016
shower head
I really like the spray on this faucet. It also is easy to move from one setting to the other. The tub spout is a little longer than I like for a standard tub but still does not present any problems. Finish is uniform.
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Jul 21, 2016
Not a great product
Bought this because of the look, and the Kohler name. Diverter spout malfunctioned with in a month. Replaced diverter spout, and the new one malfunctioned with in 4 weeks too. This is not an inexpensive shower faucet combo and I expected a better quality product. Will not but another Kohler faucet.
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Response from Kohler Product ExpertJul 24, 2016
bobbudreau, This is Laura with Kohler Co. I am sorry to hear your Willamette bath spout is not working correctly. Please contact our Customer Service team at KohlerCustServ@Kohler.com. We would like to discuss the installation and plumbing of your shower faucet as two diverters malfunctioning in less than a month may indicate a plumbing issue. Here are links to the installation instructions for the valve and trim kit: http://goo.gl/Uq0346, http://goo.gl/KSkZPG, http://goo.gl/gATBTY. Copper pipe must be used between the valve and the spout, shark bites may not be used between the valve and spout and there must be a minimum of 7" between the valve and bath spout. We look forward to hearing from you and assisting you! Sincerely, M. Laura K., KOHLER Customer Service
Jul 1, 2016
Faulty diverter
Same thing as other reviews. The diverter stopped working and we exchanged it 3 times already. Time to change to another brand.
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Response from Kohler Product ExpertJul 4, 2016
Jen, my name is Sarah from Kohler Co. I am sorry to hear your Willamette bath and shower faucet is not working properly. We would like to make a few suggestions regarding the installation of the shower valve, to insure the installation is not causing these problems. First, we suggest checking the piping used between the valve and bath spout. Copper should be the only material used, as using PEX from the valve down to the spout can cause these issues. We would suggest checking to verify the valve is oriented in the wall correctly. Please refer to the installation instructions: http://goo.gl/Uq0346 Lastly, you can remove the bath spout and run the water from the copper pipe alone. If the water flows from the pipe normally and does not get redirected to the showerhead, the bath spout is the issue. If this is the case, please contact our Customer Service team at KohlerCustServ@kohler.com. We're happy to send a replacement spout. If the water continues to run up to the showerhead when the bath spout is removed, this would indicate it is an issue with the plumbing in your wall. Sincerely, Sarah B. KOHLER Customer Service
Jun 21, 2016
Faulty pressure valve
We had to install this faucet twice because of the faulty valve. We later found out that it is par for the course with this particular model. I contacted Kohler directly and they are shipping me a new valve. Good customer service except for the fact that shipping is going to take 7-10 business days thus holding up my contractor.
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Response from Kohler Product ExpertJun 23, 2016
tanda, This is Laura from Kohler Co. I am sorry for the issue with the valve for your Willamette faucet. Could you please email our Customer Service team at KohlerCustServ@Kohler.com with your contact information and file number? I would like to explore options for getting the valve to you as quickly as possible. We look forward to hearing from you! Sincerely, M. Laura K., KOHLER Customer Service
Jun 20, 2016
Worst Faucet EVER
We have had to have Kohler send us two diverters as the plastic part inside broke, we had to have them also send us the plastic part for the inside of the faucet as it also broke. It is very cheap plastic. We are now waiting for a plumber to go out and check the product as you have to hold the diverter up to get water out of the shower head and this item is located at a rental property 3 hours away. I do not recommend this product to anyone.
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Response from Kohler Product ExpertJun 22, 2016
Kelly, my name is Sarah with Kohler Co. I am sorry to hear you have had trouble with your bath and shower Willamette faucet. We would suggest checking or having the plumber check the water pressure. This faucet requires 45 psi to ensure the diverter spout functions properly. With less pressure, the tub spout diverter may not stay up. If this is the case, we would suggest adding a pressure booster to the line. If you have any questions, please contact our Customer Service team by email at KohlerCustServ@kohler.com. Sincerely, Sarah B. KOHLER Customer Service
Apr 19, 2016
VERY NICE PRODUCT.
VERY NICE PRODUCT BOUGHT A SECOND ONE BECAUSE I LIKED IT SO MUCH I PUT ONE IN THE SECOND BATHROOM.
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Mar 29, 2016
Pretty nice
I read reviews that said the spout leaks. It leaked for me the first time also until I pushed it in further. My only complaint is how the handle threads to the body. Looks good tho.
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Mar 9, 2016
Don't buy this.
Very poorly designed. My professional plumber couldn't install it because the trim plate stands to far from the wall you can't screw in the valve handle. Don't buy this.
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Feb 9, 2016
You might want to read this one.
Okay I'm a big beliver in reading reviews on products before I buy, that being said I realize that angry and frustrated will generate not so good reviews... I also would bet that this set is often installed by tradesmen. If you are not real good at reading following somewhat Complex instructions, or opening the wall then if you can stick with a similar make and model that you are taking out. All the newer brands have a deeper fixture then the older ones so no its not going to just screw into the wall, none of them do... 8 of the 26 reviews I read complained about the bath nozzle / shower head water transfer.. in the instructions it says not to use mutiple 90s even one might cause this condition. I suggest using two 45's a couple inches apart if you can and DON'T use mutiple 90s, It would leak out of the tub spout. Aside from the two points I made this set is a run away 5 for the money plus Kohler backs thier products for life no questions asked. Coming from a guy that just needed a new tub and shower fixture and I studied them all this was what I went with and We love it
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Jan 16, 2016
Run away!!!
DO NOT buy this product, I would give it negative stars if possible. Piece of junk, there is a fundimental flaw in the internal components that cause the shower head to leak when the spout is on. Spoke with Kohler 4x trying to resolve issue, nothing on installation was on incorrectly yet still didn't function. Replaced with delta product with the same plumbing and it worked like a charm, Kohlers lost my business..
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Dec 6, 2015
Willamette Shower Head Leaks
We used this shower head and tub faucet combo in our basement remodel. It looks great, although I do agree that the pipe for the shower head is very short and detracts from the look. Overall we love the shower head and the way it functions- great pressure and water flow and is a generous size. However, the shower head leaks water from the bottom edge when in use. Our contractor says it's because the shower head isn't well made... We have had no issue with leakage from the tub faucet.
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Response from KOHLER Customer ServiceDec 6, 2015
LinaJane, My name is Sarah from Kohler Co. I am sorry to read about the leak on your Willamette showerhead. If the leak is coming from the actual showerhead and not the connection between the arm and head, a replacement showerhead will be needed. This product carries a Limited Lifetime Warranty. Please contact us directly at KohlerCustServ@kohler.com and we will be glad to assist you with the replacement. Sincerely, Sarah B. KOHLER Customer Service
Nov 21, 2015
Tub spout is defective
Three separate spouts replaced all with same defective issue. The pressure is weak and when the shower is on the tub spout is pouring water too; not dripping but pouring. The inside is made of cheap plastic. Switching brands all together because it is not worth the hassle and expense.
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Response from KOHLER Customer ServiceNov 23, 2015
TK, My name is Sarah from Kohler Co. I am sorry to hear you had a problem with three Willamette bath spouts. We suggest you check the piping that is ran from the bottom port of the shower valve down to the tub spout. If this piping is not brass, it will cause a back flow of water to come out of the bath spout when you activate the shower. If you have any questions regarding the installation, please contact us directly at 1-800-456-4537 (Mon-Fri; 8am-5pm CST). Sincerely, Sarah B. KOHLER Customer Service
Sep 18, 2015
DEFECTIVE TUB SPOUT
Pretty, but both the original and two replacement tub spouts have been defective and stop diverting to the shower after a few weeks. Now Kohler is refusing to replace without providing pictures, as if I'm breaking them on purpose. Do yourself a favor and buy from another company.
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Response from KOHLER Customer ServiceSep 20, 2015
Kliz, My name is Sarah from Kohler Company. I am sorry to hear you have had a problem with 3 Willamette bath spouts. The issue you are experiencing is not normal and we would like to help get your shower performing normally. In some cases a picture or original purchase receipt is needed in order to continue sending service parts. I am sorry for any inconvenience this has caused you. For further assistance, please contact us by phone at 1-800-456-4537 (Mon-Fri from 8am-5pm CST) We look forward to hearing from you soon. Sincerely, Sarah B. KOHLER Customer Service
Jul 31, 2015
Bad tub spout
This faucet ilooks nice, but the spout diverter is bad on it.The tub spout was defective. Two professional contranctorsinstiall and reinstall this sporut, but still did not dilvert water from spout to the shower head.
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Response from KOHLER Customer ServiceAug 3, 2015
AW, My name is Sarah from Kohler Co. I am sorry to hear you are having a problem with your Willamette tub spout. We suggest you check with your installer to be sure copper pipe was used between the valve and the tub spout. If it was not, this issue will occur and a replacement spout will not fix this. If the installer did use copper between this connection, please contact us directly and we would be glad to send a replacement spout under your warranty. Our phone number is 1-800-456-4537. We are open Monday through Friday from 8AM-5PM CST. Sincerely, Sarah B. KOHLER Customer Service
Jun 23, 2015
Defective after a week or so
This is a nice looking product, and while I am satisfied with the looks, the spout diverter is bad on it....I will now have to buy another spout with a working diverter and replace it at an added cost of around $30.00
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Response from KOHLER Customer ServiceJun 25, 2015
Hi Paul928. My name is Beth from Kohler, Co. I am sorry to hear about your experience with your spout diverter. We would be happy to help you. As the manufacturer, anytime we hear problems encountered in the use of one of our products, we want to get involved and resolve the problems that you are experiencing. Please contact us by filling out the contact us form at us.kohler.com or by calling us at 1-800-456-4537 Monday- Friday 8am-5pm CST. We would like to get this resolved for you as quick as possible.
Kohler Customer Care.
Kohler Customer Care.
May 29, 2015
Kohler Willamette shower / tub faucet
The one-handle Willamette works very well. The adjustable spray is strong and well-distributed, better than in many hotels.
It looks good and has functioned perfectly since we got it in February.
It was a replacement for our old two-handle faucet. I can't comment on ease of installation as I hired a plumber to do the job. It took him several hours, but he had no problems.
I might have been able to do it myself, but I'm not handy and probably would have taken days to get it done. The plumber was not cheap, but hiring him was worth it for me.
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May 15, 2015
No complains
Looks good. No complains from the people who use it so far.
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Apr 16, 2015
Just really well made and very attractive.
My plumber was very complimentary of the Quality of the fixture, and I like the way it looks.
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Apr 13, 2015
Great product, but the pipe from the wall is too short
We bought the product for its looks. Unfortunately it is only after installation we realized that the pipe from the wall is short. I had to jump a few hoops to stop the water from spraying too close to the shower door
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Apr 10, 2015
Installation instructions are inaccurate.
Installation instructions are inaccurate. Be careful and do your own measurements, I'm referring to page 12 of installation guide, glad we checked and re-positioned the valve before we put the tile. If we followed the instruction the valve would be sitting too deep.
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Apr 7, 2015
Willamette faucet
Let me first start out with the good. It is a very well made faucet and installation is fairly easy if you are handy with plumbing.
Now for the bad. The instructions that come with it need to be improved. The big problem is how they describe installing the valve body. It states that the plaster ring should be flush with the finished wall. OK, that sounds logical. However they didn't state that it should take into account the thickness of the tile and cement. So with a thicker tile, the adapter included to mount the handle is to short. I called Kohler and they don't make an a deep offset adapter for this faucet. I asked the lady, if a plumber was mounting this faucet in new construction, he's not going to know what tile is being installed. She said, I'll notify the engineering dept. Other than that, it's a nice faucet.
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Mar 27, 2015
Defective Product, Read Reviews for Kohler Willamette and Mistos.
The tub spout was defective. Did not totally divert water from the shower head to the spout. Verified properly installed before returning. Read reviews for Willamette line but not Mistos line before purchasing.
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Feb 17, 2015
Best Shower Ever
We have always had poor water pressure in the shower. This unit comes with a pressure-balancing valve that helps the alleviate that problem. Best tub and shower faucet ever.
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Feb 13, 2015
Easy and Excellent
Easy to install. remember your mixer needs to be kohler if you buy this. This is always confusing by manufacturers... perhaps the big stores can color code what works with what... if your a plumber... ignore my last statement you should know.
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