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Customer Reviews for LG 8,000 BTU 115V Window Air Conditioner LW8017ERSM Cools 342 sq. ft. with & Wi-Fi Enabled in White

Internet #300422887

Model #LW8017ERSM

Store SKU #1002227999

  • Cools small to medium rooms up to 340 sq. ft. (17 ft. x 20 ft.)
  • 3 Cooling & 3 Fan Speeds with Auto Cool
  • Works with LG ThinQ, Amazon Alexa and Hey Google

Customer Reviews

  • 4.3
    out of 1,827 reviews
  • 81% recommend this product
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Showing 1-30 of 1,827 reviews
Installed easily. Quickly and consistently cools a 400 sq ft room. No leaks or other issues. However, the fan is very noisy compared to other units I have installed. Not a good solution for a bedroom, IMO.
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  • Verified Purchase
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  • Verified Purchase
Cools living room and kitchen area with no problems ?. I like that it's thermostat control also. I am happy with it. Was reasonably priced.
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  • Verified Purchase
It works. But the installation is next to impossible, the mounting screws are impossible to install, the side panels don’t line up with the holes for the screws, and when it does run, it is a weak fan and the unit rattles so much I had to cover it in sections to try to buffer the noise in order to be able to sleep with it in my room. I basically don’t use it unless I absolutely have to.
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Response from LGAnswersSep 6, 2023
Hello there! It's unfortunate that the LG Window Air Conditioner fell short of your expectations. We value your input and invite you to share it on our LG feedback page, https://www.lg.com/us/support/feedback, so that our product development teams can make improvements for the future. ~Rita LG
  • Verified Purchase
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  • Verified Purchase
This LG8000 BTU air conditioner was a replacement for the air conditioner in the bedroom.
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  • Verified Purchase
Very loud even on low speed and could not connect it to Wi-Fi
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Response from LGAnswersAug 30, 2023
Hi Irving, we appreciate you taking the time to post your review about your experience with your Window AC unit. Please feel free to submit your feedback regarding the operating noise level of this unit here: https://www.lg.com/us/support/feedback. We're continuously innovating and will be happy to look into this as we create future generation models. Moreover, please contact us via social media so that we can help with the Wi-Fi connectivity issues. We'd be happy to help get your unit connected to the ThinQ app. Our handle for Facebook and Twitter is @LGUSSupport. We're looking forward to your message! ^Chris LG
  • Verified Purchase
the lg 8000 has performed as expected and installation components were adequate. Two areas however are outdated. #1 the function lights are incredible small and almost useless. #2 the remote is outdated, it should have visible functional displays on the remote
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  • Verified Purchase
Developed mold
Bought this July 2018. Was loud but cooled my downstairs well. This summer 2023 I started smelling a musty smell. The air return developed mold and white stuff. We took the cover off and attempted to clean it but there was too much of it. Was not worth the effort. Also, we were not sure if we could get it all clean. We decided to throw it out because we felt it was not safe to use. I only found 1 review with complaints of mold so I thought I should review it. Probably won’t buy another LG.
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    • Verified Purchase
    Cools great but quite loud even at low speed setting. Installation is a chore. Otherwise very good.
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    • Verified Purchase
    Cools okay, but it’s loud. I wouldn’t recommend.
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    Response from LGAnswersAug 2, 2023
    Hey there. We appreciate your patience and understanding in regards to the issues that you’ve encountered. We'd like to ensure that you are being heard in your concern and we'll be more than happy to have assist you with your LG Window Air Conditioner. We rely on our customers like you to let us know what we're doing right and wrong so we can continue to provide the best experience possible. Please send us a private message on Facebook or Twitter using @LGUSSupport and include your contact information, or call us at (800) 243-0000 and we'll be happy to assist. ^Jai. LG
    • Verified Purchase
    quick set up
    I bought 2 units because I work and have a dog at home and wanted to be able to turn on the air from the job so It wasn't running all day for no reason. this does that for me
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      Does the job well in the room I installed it in. Remote operation is a nice addition.
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      • Verified Purchase
      Great feature! Good for a small room!
      I bought the unit at the beginning of the summer. Pretty quite. Good for small room.
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        Great little air conditioner with lots of options!
        [This review was collected as part of a promotion.] This air conditioner is awesome. Has lots of cost saving options and pacts a punch. Great airflow. Cost conscious and wifi adapted. You just need to set this and forget about it. Cool my entire downstairs
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          • Verified Purchase
          I had a Zenith 8,000 BTU in my dining room window. I put it there because it was between my dining room and parlor. I was hoping to cool both rooms. Well the Zenith didn't do the job. My LG is great it cools not only my dining room, parlor and my Kitchen. I also have a 5,000 BTU in my bedroom and I can sleep while it is running. I am a very happy customer!
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          • Verified Purchase
          Overall setting up was easy!
          [This review was collected as part of a promotion.] As an older lady, I struggle with new appliances. The Internet set up was not complicated and I am thoroughly satisfied with the a/c!!!
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            Very loud and doesn't cool room down. Had a previous 8000 btu that worked better. Wifi function is a hit or miss
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            Response from LGAnswersJul 13, 2023
            Hey there, Mark. We appreciate your time in leaving us a review regarding your 8,000 BTU 115-Volt Window Air Conditioner LW8017ERSM Cools 350 Sq. Ft. with ENERGY STAR and Remote, Wi-Fi Enabled. We take great pride in our work, and our hope is always that it helps each one of our customers accomplish their goals. Clearly, this was not your experience, and we apologize. ~Anthony LG
            • Verified Purchase
            Quiet and cold
            [This review was collected as part of a promotion.] I had 2 LG air conditioners already (in my bedrooms ) and I really like them. So I bought the same type again, only this one has WI-Fi and connects to Alexa.. It cools my whole living room and dining area.( about 400 Sq Ft ) It's quiet and cools nicely..
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              New favorite
              [This review was collected as part of a promotion.] So happy with this unit. Love the app on the phone to control it from anywhere. Quiet operation. Almost want my other ac to quit so I can get another one.
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                needed the wifi
                I replaced my old air conditioners because I needed to control away from home. the app and alexa work just fine
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                  More trouble than its worth
                  I bought this last year. And it is deteriorating rapidly. It goes through periods where it will not cool, according to LG support the only remedy is to unplug the unit (sometimes for hours) and then run it (again sometimes for hours) at max cool and max fan to get it working again. When it doesn't work, it will emit a loud distressing buzzing noise. Since last year it has gotten noticeably worse, requiring this hard restart at least once a day. I cannot use the cooling during the night, as it will inevitably fail and wake me up with the buzzing sound. If you like the idea of constantly fiddling with your AC unit, of never knowing how long your rooms will be cool, or what horrible noises you will endure, This is the unit for you. For all others, I would avoid.
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                  Response from social/LGJun 29, 2023
                  At LG, We take all customer concerns seriously, and we're committed to addressing and resolving any issues that arise. To help us better understand and address your concerns, we kindly ask that you contact us directly at 800-243-0000 so we can discuss the matter further https://www.lg.com/us/support/help-library. ~Tanisha
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                    • Verified Purchase
                    Had someone put it in not bad. The one...
                    Had someone put it in not bad. The one I paid to put in wouldn’t do it. You owe me $130.
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                    Showing 1-30 of 1,827 reviews

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                    Voltage (volts)

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                    Air Conditioner Features

                    Adjustable Humidistat, Automatic Shutoff, Drain Hose Connection, Filter Light Reminder, Overload Protection, Self-Diagnostic Tools, Timer, Wi-Fi Enabled, Wireless

                    Overload Protection

                    Alexa Compatible, Automatic Shutoff, Digital Display, Filter Light Reminder, Google Smart Technology Compatible, Other Smart Technology Compatible, Sleep Setting "Sleep Mode", Timer, Wi-Fi Enabled

                    Alexa Compatible, Filter Light Reminder, Google Smart Technology Compatible, Inverter, Sleep Setting "Sleep Mode", Timer, Wi-Fi Enabled

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                    Double Hung

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                    Double Hung, Single Hung

                    Plug Type

                    Parallel

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                    Parallel

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