Customer Reviews for LG WashTower Stacked SMART Laundry Center 4.5 Cu.Ft. Front Load Washer & 7.4 Cu.Ft. Electric Dryer in Black Steel w/ Steam

If I could provide zero I would. My recommendation to all is be warned and go somewhere else to buy appliances Home Depot is horrible to work with. I paid $1900 for a stackable W/D and a warranty on top of that which does not cover the outside of the unit because I left it in the box for 3 days while we finished painting our remodeled room. They would not provide me an exchange when we got it out of the box and found significant damage to the exterior claiming I had 48 hour to notify them. I was never verbally informed of this clause upon purchase or delivery they claim it came in a email well forgive me I don’t sit in my in box waiting for Home Depot emails. When I asked the store manager to assist he pushed me off like it was ? my problem and too bad! LG is no better they keep telling me to call Home Depot! They are both selling damaged products and hoping that people fall victim like me to not see some fine print! Beware scam artist in action and nice way to get damaged products out your door for full price! You should be ashamed of yourselves I worked hard and saved to purchase something new from what I thought at the time was a reputable company.

Beware! We have loved this washer/dryer combo. But after 11-2 yrs- the wash machine just stopped. The dryer still works. But- now we have to replace. Soooo disappointed. Don’t purchase. Many who have had this product over a year-2 yrs are experiencing the same problems.

The last washer and dryer I bought was 25 years ago so when I went looking for a new one an d looked at alot of them and ran across this one did my research and decided to give it a try not being that tech savvy I was worried that I would not be able to run this thing and come to find out it was so easy, have not used all the features but I know I am going to love it.

[This review was collected as part of a promotion.] This WashTower is amazing!!! I love LG products especially the ThinQ line. Their smart features along with their ease of use is perfect for me and my house.

washer is decent but the dryer is horrible because there is a flaw in the lint removal system. the rubber gasket on the door needs to be cleaned every load because it attracts lint/hair/sand. after dryer is done and you open the door..all lint falls 6o ground from the gasket....the worst

I LOVE this washtower (received 2/12/24 & definitely meets my expectations) - the side-by-side units are large, but this washtower machine capacities are full size, but compact for my very limited utility room space & ThinQ app for remote control / monitoring. Main “issue” is relatively limited display wash / dry options (e.g., the most common) - more options available by download with the downloaded option selectable via the “downloaded” button on unit. Very nice being able to get wash/dry status on my iPhone (e.g., when dry cycle is done, clothes don’t need to sit & get wrinkled.)

I love this all in one washer and dryer! Very modern and save a lot of spaces. The functions are very good and enough for 3 of us. I don’t know how long it can last but will see.

We purchased our LG Stacked Laundry Center 3 weeks ago and absolutely love it! We remodeled our laundry room and needed a space saving unit. After researching our options, we decided we wanted the all in one stacked unit vs the individual stacked washer/dryer. LG had by far the best options to choose from in this category. The unit is beautiful, easy to use, smooth running and quiet. The washer and dryer are full size and fit in half the space. Definitely recommend LG.

I wish I could comment on the unit but I have yet to receive it. The first two deliveries involved severely damaged. Now it’s allegedly back ordered and we have to wait 3 weeks for the replacement. Customer service and LG are super avoidant - do not return calls, and allude to some acknowledgement after delivery but refuse to explain what they mean by this. I’m now without a laundry option for over a month.

We’re in love with our new LG Washtower. The color is amazing and it fits perfectly in the small space we have for our washer/dryer. **Important: when we first started using it there was an EXTREMELY loud squeaking noise when the wash tub would spin. We found out that there is a piece of styrofoam under the washtub to protect it during shipping. It was not removed prior to installing so the tub was rubbing against it, making the awful squeaking noise. Once it was removed, no more squeaking!

We have about a week with this unit. So far it has been delightful to use. We have done about 5 cycles and we are thrilled about how quite it is. We used the Turbo steamer cycle on the dryer and the clothes were dry in 8 minutes. The controls are conveniently placeced and the amount of space we saved its considerable vast compare to the convetional units.100% recomended.

I love this machine, it’s very quiet and the best part is that I don’t need a stool to reach the controls.

We purchased this stackable unit from Home Depot and it was received damaged. We also scheduled for this to be installed which the delivery team did not do and we had to purchase the items to install ourselves. At purchase we clarified we wanted our old units removed as well and the delivery team told us this charge was $50 per appliance not $50 for both as we were told at purchase. This is the second delivery issue with quality with this company. We also purchased patio furniture last year which was delivered without hardware to assemble leaving us to purchase it ourselves or wait weeks for delivery. The options gifen were conpensate for damage if return and wait for next delivery. We opted to be compensated but pretty disappointed in the offered amount and that this was not just a one off instance with Home Depot. I work in logistics so I understand this happens but this experience will certainly deter me from future purchases coming soon with a recent kitcheb remodal. Disappointed to say the least and will look into competitors for future

Dryer's great but wish it had shorter high run time option. WA doesn't clean even after 2 runs. What good's a watersaver ran twice? Softener won’t even rinse out. Squirts water as clothes tumble, no soaking. Some stay dry long. Photo shows dry pillowcase after 15 min. LG's advice no help. Repairman...it’s how washers are now...they don’t soak. I designed my washroom around it so it's a showpiece now. Done with it. Back to my Whirlpool. Ain’t pretty but it cleans & we won’t smell like wet dogs.

[This review was collected as part of a promotion.] Love the full size drums. Quiet and lots of options and features Perfect fit for my small space - literally a condo closet

[This review was collected as part of a promotion.] I am very excited that this was included in my home purchase. The stackable machine is so modern with cool features.

I LOVE our new LG Wash Tower!! Such a great space saver AND the quality & silence is amazing! But that wasn’t the case with the first load. We didn’t have it installed by the company; my husband installed it for us. But remember, if you are getting those LOUD vibrating noises after delivery, please remember to check for the shipping bolts & remove them. Also check under the unit for the foam block & remove it too. It’s not something you know about unless you read the manual. Love my tower!

Last weekend the drum of the washing machine exploded from the side of the machine and into our water heater. The force of the drum hitting our water heater pushed it through the adjacent wall. I believe the water heater blocked the momentum of the drum from fully exiting the machine and going through the wall. There was plastic and metal shrapnel around the room. LG has not expressed any desire to investigate our unit to determine the cause of the explosion. Please consider another brand

I'm pleased with the operation of the washer and dryer. However, I am extremely disappointed in a manufacturer's design change to allow lint to bypass the lint filter and blow lint outside.

This is my dream come true as far as laundry units go! It does much much more than I had dreamed! And it's still compact enough to liberate a lot of space in my tiny laundry room. Enough space was freed to put up a folding table plus now I can actually iron in my laundry room if I need to iron anything.

[This review was collected as part of a promotion.] Purchased this amazing washing machine on August 10th.20?23 and because we are a large family of five, we have to launder small to larger loads at least three to four times a week. I love to use the Wi-Fi function and operate it from my iphone. What a pleasure. Perfect washes. More then perfect drying and one function I did not imagine ..... The Wrinkle care!!! Works almost without any sound. Tells you when cycles are comp!ere. ( ring on iPhone too ) and directs you to leave washer door open for drying. Wow!!! What technology plus modestly priced.

I was intrigued by the versatility of this stacked set. Being a short 5 foot two, I didn't want a double stacked set with controls I couldn't reach. I love that both sets of controls are center set for easy reach. I can design custom settings for different washloads if I feel really creative. Overall I am pleased with the performance of this set

We bought the washer/dryer tower about 2 months ago and we are truly happy with it. Very compact tower, beautiful design.

[This review was collected as part of a promotion.] LG washer and dryer stackable is the worst appliance i ever had. I'm sorry thier warranty is bad also.. .

[This review was collected as part of a promotion.] I am still undecided what I think of this LG Washtower. The convenience of a stacked unit with controls in the middle, easily accessible, is very appealing. But it seems to be noisier than it should be, which is a big deal since it lives in my kitchen, not a separate laundry room. I have an appointment to have it looked at, and hopefully fixed or replaced if not fixable.

The bottom side of the fins in the washer became sharpened after some use and the sharpness of the fins made the clothes to Rbecome roughened up. The dryer had the steam sprayer sharp, which gave running thread in the knitted clothes. I have attached some pictures as an exemple. The exemples attached are from clothes a lot newer than other clothes that I have, but the old clothes do not have such damage because I have not washed them in these appliances. up

Bought this set in store as a sale. At first I was a little hesitant because of all the new bells and whistles. I was replacing a 15 year set. The installation was a breeze. We paid to get it installed. It took then about 20 min from start to finish. I’ve had it for a few weeks now. Have washed and dried several time now. Don’t know why I was trying to hold on to my old set. But very happy I got these.

I bought my WashTower for a new space I built onto my house. We wanted to make everything new. It replaced my great aged LG Tromm. I gifted it to my daughter. My new LG is great as well. I plan to buy another WashTower again for another property. That said — here are matters to address: • Touch pad needs to be more intuitive • Touch pad need to respond to touch much better than it does • The AI function detects and by default chooses settings. Great. But when customizing settings (that we use regularly) there are functions available that user must research to discover. •.A reservoir holding tank for detergent etc . . . would complete this product

The dryer burned a hole in my shirt during the first load of laundry

So far so good. Love the washtower. It does everything as advertised and love the center controls at mid level and the phone connectivity