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Customer Reviews for LG 7,500 BTU 115V Window Air Conditioner Cools 320 Sq. Ft. with Heater in White

Internet #314714288

Model #LW8021HRSM

Store SKU #1005819979

  • Cools small to medium rooms up to 320 sq. ft. (16’ x 20’ size)
  • 7,500 BTU Cooling / 3,850 BTU Heating
  • Works with LG ThinQ, Amazon Alexa and Hey Google

Customer Reviews

  • 4.3
    out of 239 reviews
  • 73% recommend this product
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Showing 1-30 of 239 reviews
Good features and very quiet. Works well in 12 X16 room but I think it would struggle to cool 320 SF as advertised.
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  • Verified Purchase
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  • Verified Purchase
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  • Verified Purchase
The AC unit is very " user friendly ". During this heat wave we are now experiencing... I've got it set on 67 and with a box fan on low or medium it keeps my whole cabin very comfortable.
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  • Verified Purchase
Doesn’t Keep Room Cool
Compressor keeps shutting off. Bedroom not cool. Very disappointed
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Response from Social MediaJul 8, 2023
Hi, LisaMms. Thanks for reaching out. Hopefully you were able to get the compressor fixed. But should you have additional concerns, please feel free to contact us by sending us a private message on Facebook or Twitter at @LGUSSupport, or reach us at our customer service line at (800) 243-0000, and we will be happy to accommodate you. ^Jolly
    Runs very quiet. We’re in Texas and bought this unit...
    Runs very quiet. We’re in Texas and bought this unit when we lost power and ran it off a 3000 watt generator. Had it cooling about 1500 sg ft of house for 7 days straight. It ran wide open the entire time. Had the unit set at 68. During the day it would get 95 outside and the house would stay 74 or below. At night it would cool the house down to 69 or 70. A lot better than what I was expecting.
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    • Verified Purchase
    A/C unit was very simple to install and really keeps area cold. We are very pleased with our purchase. Also wi-fi capability is a plus !
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    • Verified Purchase
    Panel guides were hard to snap in Screwing In...
    Panel guides were hard to snap in Screwing In panel to a/c and material Panel poor design
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    Response from LGAnswersJun 22, 2023
    Hi there, We sincerely regret the experience that you've mentioned with the LG Window Air Conditioner Panel Guides. We will surely share your review with our Development and Marketing Teams in order to have this concern looked further into. We appreciate your feedback, As it helps us to improve in the areas that are lacking. Please feel free to reach out to us should you have any other issues or concerns with your LG Appliance. We can be reached at 800-243-0000. ~Tanisha LG
    • Verified Purchase
    1 found this review helpful
    Wi Fi Woes
    [This review was collected as part of a promotion.] Bought the wi fi version for basement ac thinking convenient to turn off and on. Impossible to link to wi fi router and use.
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    Response from VXI AustinJun 19, 2023
    Hey there. Thank you for taking the time for your review on the air conditioner. If you need more assistance with your LG product, please send us a private message on Facebook or Twitter using @LGUSSupport and include your contact information, or call us at (800) 243-0000 and we'll be happy to assist. ~Anthony
      Didn't get my 300 sq ft room cool.
      I love LG products but this was a disappointment. Maybe good in a tiny bedroom but didn't get my 300 sq ft room cool.
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      Response from LGAnswersJun 15, 2023
      We read your feedback, and we’re sorry the LG 7,600 BTU 115-Volt Window Air Conditioner Cools 330 sq. ft. with Cool and Heat, Wi-Fi Enabled in White didn’t suit your overall needs. Your feedback is very important to us, and it helps us keep a fresh perspective on new ways to improve our services and future product developments. If you need more assistance with your LG product, please send us a private message on Facebook or Twitter using @LGUSSupport and we will be happy to accommodate you. ^James. LG
        [This review was collected as part of a promotion.] I bought it when it was still cold and needed heat the heat is very weak but the AC is good
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        Response from LG Social MediaJun 16, 2023
        Thanks for taking the time to post your review highlighting the effective cooling power available in your 7,500 BTU Smart Wi-Fi Enabled Window Air Conditioner. Please feel free to leave your feedback regarding the heating on this unit at the following link: https://www.lg.com/us/support/feedback. Should you need support with the heating element of this unit, please reach out to us! You can see our contact options here: https://www.lg.com/us/support/contact. ^Chris
          Great unit!
          I bought this unit about 3 weeks ago and I love it! It really puts out like I did on prom night. It replaced our hvac and it cools about 1200 square feet, which is equivalent to a normal size living room, hallway and a large bedroom. We keep it on 73 because it gets too cold when we’re in the same room with it. It can be turned on through the app which is very convenient. We turn in the ceiling fan to help circulate the air. Great purchase!
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            Good AC unit
            [This review was collected as part of a promotion.] I bought this a couple of months ago, and its worked really well for me. I like it a lot
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              I have not used the heat yet but the air...
              I have not used the heat yet but the air conditioning works great!
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              • Verified Purchase
              1 found this review helpful
              LG AC Review
              I bought this to replace a fifteen year old unit. Old unit (different manufacturer) was extremely loud, so I bought this based upon decibel rating, plus the heat capability, and it was the same size as the old unit making installation easy. We are extremely pleased with the performance and quiet operation. We have purchased many LG products over the years with very good results.
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              Response from LG Social MediaJun 23, 2023
              Hello! It's wonderful to hear that your new AC is making such a welcome addition to your home, and that the replacement went well! Be sure to let us know if you ever have any questions or concerns. ^Ian
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                • Verified Purchase
                1 found this review helpful
                Nice to have a cool room again....
                Nice to have a cool room again.
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                • Verified Purchase
                1 found this review helpful
                It is very efficient...
                It is very efficient
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                • Verified Purchase
                1 found this review helpful
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                • Verified Purchase
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                • Verified Purchase
                Not what expected
                Doesn’t heat up like I expected it to do
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                Response from LGAnswersApr 26, 2023
                Thank you for taking this time to communicate with us about your concern. We'd love to get a better understanding of the issue, and what we can do to rectify it. Please send us a private message on Facebook or Twitter using @LGUSSupport, please include your contact info, or call our Customer Service at (800)243-0000 as it'll be our pleasure to assist you further. Thank You. ~Tanisha LG
                • Verified Purchase
                1 found this review helpful
                2 nd one I bought
                Great unit easy installation
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                • Verified Purchase
                • Recommended
                1 found this review helpful
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                • Verified Purchase
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                • Verified Purchase
                Good quality and efficient d...
                Good quality and efficient d
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                Response from LGAnswersJun 7, 2023
                Thank you for the review mentioning the exceptional quality available in your Window AC unit. We're glad to hear that your satisfied with your window AC unit's efficiency! Should you need support, please don't hesitate to reach out to us on social media. Our handle for Facebook and Twitter is @LGUSSupport. ^Chris LG
                • Verified Purchase
                1 found this review helpful
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                • Verified Purchase
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                • Verified Purchase
                Heater didn’t work
                Ac worked. The heater didn’t cut on unless thermostat was on highest setting. We returned it. Wanting to buy a GE now.
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                Response from LGAnswersMar 3, 2023
                Thank you for taking the time to review our product. We take great pride in our work, and our hope is always that it helps each one of our customers accomplish their goals. Clearly this was not your experience, and we apologize. We will be working to fix it so that an incident like this never happens again. If you have any concerns regarding any LG products, please get in touch with us by sending us a private message on Facebook or Twitter using @LGUSSupport, or call our Customer Service at (800) 243-0000, and we would be glad to help. ^Jolly LG
                  2 found this review helpful
                  AC is great the heater is a little slow. It’s...
                  AC is great the heater is a little slow. It’s good for what I needed.
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                  Response from LGAnswersMar 8, 2023
                  We appreciate you sending us your feedback. Please know that your thoughts are important to us as it will be shared with our marketing and product teams to meet your expectations moving forward. Meanwhile, if you need further assistance, send us a private message on Facebook or Twitter using @LGUSSupport, and include your contact info, or call our Customer Service at (800) 243-0000. Thank you. ~Tanisha LG
                  • Verified Purchase
                  1 found this review helpful
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                  • Verified Purchase
                  Showing 1-30 of 239 reviews

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                  Price:
                  $499.00

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                  Voltage (volts)

                  115

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                  Air Conditioner Features

                  Filter Light Reminder, Timer, Wi-Fi Enabled

                  Filter Light Reminder, Timer, Wi-Fi Enabled

                  Adjustable Humidistat, Filter Light Reminder, Inverter, Overload Protection, Self-Diagnostic Tools, Sleep Setting "Sleep Mode", Timer, Wi-Fi Enabled, Wireless

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                  Window Type

                  Double Hung, Single Hung

                  Double Hung, Single Hung

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                  Plug Type

                  Parallel

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                  Perpendicular