Hello Abisael and thank you for the feedback you posted on the Home Depot website. We are sorry to hear the new Moen Contemporary Toilet Paper Holder in Chrome, model P5050 did not meet your expectations. If you are unable to reach our product specialists by telephone, you can visit our website at www.moen.com and click on the “Service” option and then choose the “Contact Us” button. This will allow you to send us your contact information. We hope to have another opportunity to show you we stand behind our products. Our product specialists can be reached at 1-800-289-6636 and are currently available Monday through Friday from 8:00 am – 7:00 pm Eastern Time.