Customer Reviews for MOEN Flo 1 in. Smart Water Monitor and Automatic Water Shutoff Valve with Smart Water Detector (3-Pack)
- Finds oddities & automatically turns off water to prevent damage
- Real-time app, phone call & email alerts for potential leaks
- Control your water from anywhere using the Smart Water App
Customer Reviews
Sep 1, 2022
by
Aug 30, 2022
Can't turn the water on!
My unit can no longer turn the water on after it turns the water off to do its leak test which it does every night. Again the solution is to buy another of these nice $600 units. Based upon my conversation with the tech, I am not the first person to have this problem.
It also incorrectly measures bidirectional flow, which is common.
While Moen fixes this product it needs to do something to make its early adopters happy!
by
Response from Moen Plus SupportSep 2, 2022
Hello FinishThisGreatIdea and thank you for the feedback you posted on the Home Depot website. We are sorry to hear about your experience with your Flo by Moen 1 in. Smart Water Leak Detector with Automatic Water Shut Off Valve has a 1-year warranty and an extended product warranty for up to a total period of five (5) years is available through the FloProtect Plan. Proof of purchase (original sales receipt) from the original consumer purchaser must accompany all warranty claims. We are sorry this product did not meet your expectations and we hope you will give us a try again in the future. If you have any additional questions, please contact us at 1-844-633-8356 (1-844-MEETFLO). Hours are Monday-Friday 8:00am-8:00pm EST, Saturday 11:00am-8:00pm EST.
Aug 12, 2022
Very pleased with Moen
I had this product installed this year after we were offered an homeowner's insurance credit for installing it. It's not trivial to install since you'll have to install it on the main line after the shut-off valve and the pressure reducer (if you have one). It also needs a 120V outlet within extension cord distance. I also ended up splitting the water lines going to the sprinklers and internal house water lines so that Flo would only monitor for leaks inside the house, but I this wasn't required.
Since being installed, it's detected and turned off the water several times due to leaking toilets, which has saved us money in addition to the insurance discount. It's also very handy for shutting off the water to the house remotely, either when travelling, or when you're working on a plumbing issue in the house and need to turn the water on and off frequently.
by
Jul 21, 2022
DO NOT BUY
I was a huge advocate for this product. The idea is amazing. Unfortunately mine broke just after the one year warranty was up. My plumber said one of the pieces inside failed and I should contact the company for another. When I called they told me they do not have any replacement pieces and I'd have to but another brand new unit for $1000. This is just after one year of use, and several plumber calls. Very disappointing.
by
Response from Moen Plus SupportJul 28, 2022
Hello AmyW and thank you for the feedback you posted on the Home Depot website. We're sorry to hear about your experience with your MOEN Flo 0.75 in. Smart Water Leak Detector with Automatic Water Shut Off Valve. The Flo Smart Water Monitor and Shutoff has a 1 year warranty for defects in materials and workmanship and there is an extended product warranty available through the FloProtect Plan. What you experienced is not consistent with the quality we strive to provide. We would be happy to assist you and further troubleshoot the issues you are experiencing and show you we stand behind our products. You can contact us at 1-800-289-6636; we are available Monday through Friday from 8:00 am – 7:00 pm EST.
Jul 10, 2022
Two valve faliures in two years
I bought the first Moen Flo in 2020 and had it professionally installed by a plumber, and enjoyed its features. The unit stopped working less than a year later (no status lights and lost connection with Wi-Fi) but a replacement was provided by Moen under the warranty. We had the replacement unit professionally installed also and it has likewise failed less than a year later. Both units failed in the same exact manner, but Moen does not warranty the replacement unit. Two valve failures in less than two years does not give me any confidence in this product, therefore, I will replace it with another brand.
by
Response from Moen Plus SupportJul 18, 2022
Hello Pablo. Thank you for the feedback you posted on the Home Depot website regarding the Flo 1 in. Smart Water Leak Detector with Automatic Water Shutoff Valve with Smart Water Detector (3-Pack). We appreciate your business and we regret this product did not meet your expectations. The Flo Smart Water Shutoff and Smart Water Detector have a 1 year warranty for defects in materials and workmanship and the Flo Smart Water Shutoff has an extended product warranty available through the FloProtect Plan. If you need technical assistance or if you would like to discuss how we could've made your experience better, please contact us 1-800-289-6636; our current business hours are Monday through Friday from 8:00 am - 7:00 pm EST.
Jun 23, 2022
Work well. The sticky pad it uses to stick to...
Work well. The sticky pad it uses to stick to wall is a lil weak. But just replace with a stronger one and works great
by
May 23, 2022
Poor support
This product has a known issue and Moen is not addressing it. This has a turbine which measures the volume of water, the turbine has 2 very small magnets in it and both are exposed to the water in the water line, 100% of the time. To replace this would cost approximately $1.00, and is extremely easy to change out. Moen, however does not offer this as a replacement part. Their solution is for you to purchase an entirely new product, and they will give you 1/2 off, making the cost around $400.00. That is absolutely crazy, having to spend $400 to replace a product that could be fixed for $1.00. I do not recommend this.
by
Response from Moen Plus SupportMay 25, 2022
Hello Rich. Thank you for the feedback you posted on the Home Depot website regarding the Moen Flo 1 in. Smart Water Leak Detector with Automatic Water Shutoff Valve with Smart Water Detector (3-Pack). We are sorry to hear about your experience with your Flo 1 in. Smart Water Leak Detector with Automatic Water Shutoff Valve with Smart Water Detector (3-Pack). We do appreciate your business and we regret our product did not meet your total expectations. The Flo Smart Water Monitor & Shutoff has a 1 year warranty for defects in materials and workmanship and an extended product warranty is available through the FloProtect Plan. If you would like to discuss how we could've made your experience better or if you need further technical assistance, please contact us at 1-800-289-6636; our current business hours are Monday through Friday from 8:00 am - 7:00 pm EST.
May 14, 2022
Planned obsolescence
This product has a known issue that Moen refuses to address. The impeller that tracks water usage has two exposed magnets. The magnets rust and then no longer allow the unit to track water usage. Should it be easy to fix? Yes it would be easier to fix than replacing a cartridge in on of their faucets. Would it be an expensive part? Given it’s a piece of plastic with two small magnets which would cost them 50 cents. I would pay $20. Unfortunately despite all of these units dying in around 1 year. They don’t offer any help other than to spend another $700 and then on top purchase their $5 month service.
This was. Great product when it worked. DONT BUY THIS you will eventually be very disappointed.
by
Response from Moen Plus SupportMay 15, 2022
Hello CjGdiver and thank you for the feedback you posted on the Home Depot website. We are sorry to hear about the difficulties you experienced with your Moen Flo 1 in. Smart Water Leak Detector with Automatic Water Shutoff Valve with Smart Water Detector (3-Pack). The turbine issue you experienced are caused by iron or other metallic sediment that has collected on the turbine’s magnets and corroded; not the magnets themselves. We highly recommend installing an iron filter to prevent the issue from occurring in these water conditions. Installing an iron filter will also keep this type of sediment out of the water you use for consumption and hygiene. We do not have a service kit to replace these parts. Your Moen Flo 1 in. Smart Water Leak Detector with Automatic Water Shutoff Valve with Smart Water Detector (3-Pack) would need to be replaced. We are sorry to hear that you decided not to extend the product warranty through our FloProtect plan. Moen product specialists are available for pre-purchase, installation and warranty assistance. They can be reached at 1-844-MEETFLO (1-844-633-8356) and are available Monday through Friday from 8:00 am – 8:00 pm Eastern Time.
Apr 20, 2022
Unfortunately they did not meet expectations. Could not get them...
Unfortunately they did not meet expectations. Could not get them to sync with our home network. A search on line revealed a number of like complaints.
Returned item to store.
by
Response from Moen Plus SupportApr 27, 2022
Hello JEANNEANE. Thank you for the feedback you posted on the Home Depot website regarding the Moen Smart Leak Detectors (3-Pack). We're sorry to hear about your experience with syncing the devices to your home network. If you are having issues with connecting the Smart Leak Detectors to your home's WIFI network, please make sure your router and/or access point is compatible with 802.11 b/g/n and work on 2.4 GHz. We are sorry that this Moen product did not meet your expectations and we hope you will give us a try again in the future. Our product specialists are available for pre-purchase, technical and warranty assistance. We can be reached at 1-800-289-6636; our current business hours are Monday through Friday from 8:00 am - 7:00 pm EST.
Apr 13, 2022
I could not get them to connect to my EERO...
I could not get them to connect to my EERO Pro 6 router. I called Moen and EERO customer service and spent hours trouble shooting the problem. No luck. I returned them to Home Depot
by
Response from Moen Plus SupportApr 27, 2022
Hello MARK. Thank you for the feedback you posted on the Home Depot website regarding the Moen Smart Leak Detectors (3-Pack). We're sorry to hear about the difficulty you experienced with connecting your Smart Leak Detectors to your EERO Pro 6 router. We suggest toggling Legacy Mode on and temporarily pausing 5GHz when connecting the Smart Leak Detectors to the EERO Pro 6 router. We are sorry that this Moen product did not meet your expectations and we hope you will give us a try again in the future. Our product specialists are available for pre-purchase, technical and warranty assistance. We can be reached at 1-800-289-6636; our current business hours are Monday through Friday from 8:00 am - 7:00 pm EST.
Mar 31, 2022
Flo By Moen Do not buy!
The impeller has 2 very small magnets attached. They should have been encapsulated in plastic to protect them. They were not and rusted and became unusable.
I called service thinking I would just replace the impeller. I was told they do not sell parts. I would have to replace the whole unit. Another $699!
The $10 impeller will end up costing over $700 to fix.
Be advised and warned. DO NOT BUY THIS UNIT!
by
Response from Moen Plus SupportApr 14, 2022
Hello rbtech2. Thank you for the feedback you posted on the Home Depot website regarding the Flo 1 in. Smart Water Leak Detector with Automatic Water Shut Off Valve. We're sorry to hear about your experience with your device. What you are describing is caused by iron or other metallic sediment that has collected on the turbine’s magnets and corroded, not the magnets themselves. We recommend removing the Smart Water Shutoff to clear any foreign objects affecting the readings from the internal flow sensor and installing an iron filter to prevent the issue from occurring in the future. Installing a filter will also keep this sediment out of the water you use for consumption and hygiene. For technical and warranty assistance, please contact us at 1-800-289-6636; our current business hours are Monday through Friday from 8:00 am - 7:00 pm EST.
Mar 22, 2022
Love this device
Wifi connection never fails and alert is quick.
by
Mar 15, 2022
The sensors turn on but they don't connect to the...
The sensors turn on but they don't connect to the app so they were pretty much useless. The idea is great but it still seems like a work in progress.
by
Response from Moen Plus SupportMar 16, 2022
Hello Roberto. Thank you for the feedback you posted on the Home Depot website regarding the MOEN Smart Leak Detectors (3-Pack). We are sorry to hear that you are having issues connecting the Smart Water Detectors to the Flo by Moen app. If you contact our support team at 844-MEET-FLO we can assist with troubleshooting and getting the device connected to the app.
Mar 8, 2022
Works great so far. Easy to setup and ability...
Works great so far. Easy to setup and ability to tailor alerts based on humidity and temperature as well.
by
Feb 2, 2022
Rating provided by a verified purchaser...
Rating provided by a verified purchaser
by
Jan 25, 2022
So far, so good. Each unit triggered the alarm when...
So far, so good. Each unit triggered the alarm when I tested them with some water. Time will tell how long these hold up as they feel cheaply made and would probably break if they fall from where they are attached on the wall.
by
Jan 12, 2022
by
Jan 8, 2022
Poor Customer Support
I’ve invested in this valve, and the battery backup- a $625 investment. In under two years the valve has failed and all Moen’s customer service can do for me is sell me a new valve. They don’t sell parts, or repair the units. I’ve been a huge advocate for this product, recommending it to many after winter storm Uri. I can no longer recommend this product with a service model like this. Its expensive to start with, and unless you pay for their monthly FloProtect insurance program, your only option is to buy another one. I expect more out of a product at this price point
by
Response from Moen Plus SupportJan 15, 2022
Hello Disappointed and thank you for the feedback you posted on the Home Depot website. We are sorry to hear about the difficulties you experienced with your Moen Flo 1 in. Smart Water Leak Detector with Automatic Water Shut Off Valve and your experience with the product one year warranty. We are sorry to hear that you decided to not extend the product warranty through our FloProtect plan and we hope you will give us a try again in the future. For Flo by Moen technical assistance, you can contact us at 1-844-MEETFLO (1-844-633-8356).
Jan 6, 2022
I can't comment on how it works once its set...
I can't comment on how it works once its set up because, unfortunately, we haven't even made it to that point! We've spent over five hours trying to get this to connect. I've reset the device countless times, deleted and reinstalled the app countless times, watched youtube videos, contacted customer service (got a cryptic email in return with a whole set of instructions that were not even remotely mentioned in the instruction manual, like 'turn off band steering along with IPv6 and make sure it is running on WPA2 security.' How is an average consumer (not an IT technician) supposed to make heads or tails of this?? I've read it works well when it works but getting to that point has been unbelievably frustrating! I'll be returning it.
by
Response from Moen Plus SupportJan 27, 2022
Hello Homeowner. Thank you for the feedback you posted on the Home Depot website regarding the Flo Smart Water Leak Detector with Programmable App and Alarm (3-Pack). We're sorry to hear about your experience with setting up your Flo Smart Water Leak Detectors. Moen Plus Support is here to provide assistance and we would be delighted to work with you to address any issues you are currently experiencing. For assistance setting up your Flo Smart Water Leak Detectors, please contact us at 1-800-289-6636; our current business hours are Monday through Friday from 8:00 am - 7:00 pm EST.
Jan 5, 2022
How much iron is too much?
So Moen,
I have read through many of the reviews here and most angry buyers report issues that you reply with your canned response that includes "We highly recommend installing an iron filter to prevent the issue from occurring in the future."
Before we spend ~ $1,000 after price and installation then later find out that we need to install an iron filter that we will likely need to replace/clean as a frequent pain-in-the-axx, can you tell us:
What water tests can be performed to check iron content of supply water?
What level of iron content is acceptable for your system to work?
What iron filter is recommended?
I look forward to your response.
by
Response from Moen Plus SupportJan 25, 2022
Hello Jasen. Thank you for the feedback you posted on the Home Depot website regarding the Flo 0.75 in. Smart Water Leak Detector with Automatic Water Shut Off Valve. To test your water for iron content, please check with your plumber or local municipality. We recommend installing a 150 Micron sediment water filter. If you are on a well system, filtration is generally recommended as you will find that the aerators on the faucet get clogged since the water is naturally higher in iron content. If you need any assistance or have any questions, please contact us at 1-800-289-6636; our current business hours are Monday through Friday from 8:00 am - 7:00 pm EST.
Jan 4, 2022
Good concept, bad product
If I could give zero star for the product, I would. I had 3 units installed within 14 months (one original purchase and two warranty replacements), they lasted between 2 weeks and 11 months. I paid more money for installations than the product.
by
Response from Moen Plus SupportJan 6, 2022
Hello Truth and thank you for the feedback you posted on the Home Depot website regarding the Moen Flo .75-inch Water Leak Detector with Automatic Water Shut Off Valve. We are sorry to hear of the issues you have had with this product. Our Product Specialists are available for further technical/warranty assistance. We can be reached at 1-800-289-6636 Monday through Friday from 8:00 am – 7:00 pm Eastern Time.
Jan 4, 2022
Works until it doesn't
I have had this installed in 2 homes now and right around the 2 year mark, they start to malfunction. The unit does a leak check every night around 2 years, the valve doesn't reopen all the way. 2 houses, same problem, customer service said buy another.
by
Response from Moen Plus SupportJan 6, 2022
Hello AndrewSyracuse and thank you for the feedback you posted on the Home Depot website regarding the Moen Flo .75-inch Water Leak Detector with Automatic Water Shut Off Valve. We are sorry to hear of the issues you have had with this product. This unit comes with a standard 1-year limited lifetime warranty. You can purchase the FloProtect Plan and extend that warranty to 5 years. Our Product Specialists are available for further technical/warranty assistance if ever needed. We can be reached at 1-800-289-6636 Monday through Friday from 8:00 am – 7:00 pm Eastern Time.
Dec 31, 2021
by
Dec 21, 2021
problem after problem
Multiple problems then it died. Moen says Az. to hot for them. Warranty over. Offered discount on other items only. Good idea not good product. Not happy.
by
Response from Moen Plus SupportDec 28, 2021
Hello Randy. Thank you for the feedback you posted on the Home Depot website regarding the Flo 1.25 in. Water Leak Detector with Automatic Water Shut Off Valve. We're sorry to hear you've had multiple problems with your device. The power supply and Flo Smart Water Shutoff must not be installed where the ambient temperature can exceed 140°F (60°C) or below 32°F (0°C). For technical assistance, please contact us at 1-800-289-6636; our current business hours are Monday through Friday from 8:00 am - 7:00 pm EST.
Dec 21, 2021
Product Fails after 1 year, bad design
As others wrote, after about a year or so, the impeller magnets will fail! The impeller two little magnets pick up some dirt and corrosion. Moen will not sell the impeller! They want you to spend $890 for a new unit and a filter. No more Moen!
by
Response from Moen Plus SupportDec 28, 2021
Hello golferguy. Thank you for the feedback you posted on the Home Depot website regarding the Flo 1.25 in. Water Leak Detector with Automatic Water Shut Off Valve. We're sorry to hear about your experience. The Smart Water Shutoff can be removed to clean out any debris. If you are noticing debris in the impeller, we recommend installing an iron filter to prevent the issue from occurring in the future. Installing a filter will also keep this sediment out of the water you use for consumption and hygiene. For pre-purchase, installation or warranty assistance, please call us at 1-800-289-6636; we are available Monday through Friday from 8:00 am - 7:00 pm EST.
Dec 17, 2021
MOEN FLO's
Finicky to set up but once I got them up and running, they seem to be doing good including the two test "water on the floor" tests I gave them. I currently have 8 of them up and running.
by
Dec 15, 2021
Magnet failure
After 18 months,
meter reading 50% flow & misidentifiying items. Upon investigation, one of the two magnets on the turbine has minor corrosion. No easy way to remove magnet to clean and Moen does not sell replacement turbine. Due to differences in water quality across the country encasing the magnets (not exposed to water) might be an easy fix. They should also sell a replacement turbine as it is easy to remove and replace. I would not purchase a Moen Flo until magnet corrosion issue is corrected. I have iron filter upstream of flow meter.
by
Response from Moen Plus SupportDec 22, 2021
Hello BobM. Thank you for the feedback you posted on the Home Depot website regarding the Flo 0.75 in. Water Leak Detector with Automatic Water Shut Off Valve. We're sorry to hear about your experience with your device. What you are describing is caused by iron or other metallic sediment that has collected on the turbine’s magnets and corroded, not the magnets themselves. We recommend installing a 150 Micron sediment water filter to prevent this issue from occurring. More importantly, this filter will keep this sediment out of the water you use for consumption and hygiene. For technical assistance, please contact us at 1-800-289-6636; our current business hours are Monday through Friday from 8:00 am - 7:00 pm EST.
Dec 7, 2021
Batteries fully or partially drained
I purchased the set of 3 detectors. Opened the package a few days after picking it up from the local HD store. The plastic strips that are supposed to keep the batteries disconnected from the terminals before installation were loose for all 3 detectors. This means the batteries were connected for who knows how long before I opened the box. One battery was already completed drained, a second was at approximately 75% capacity, and the third was near 100% capacity. Perhaps this was a customer return. Regardless, I returned this to HD and may need to re-order a new set and hope I get a new, unused set of detectors.
by
Response from Moen Plus SupportDec 10, 2021
Hello HDshopper24. Thank you for the feedback you posted on the Home Depot website regarding the Flo Smart Water Leak Detector with Programmable App and Alarm (3-Pack). We're sorry to hear about your experience with the batteries in the Flo Smart Water Leak Detectors. What you experienced is not consistent with the quality we strive to provide. Should you require technical or warranty assistance, please contact Moen Plus Support at 1-800-289-6636; our current business hours are Monday through Friday from 8:00 am - 7:00 pm EST.
Nov 20, 2021
magnets measuring flow corrode after 1 year
I like the product but it has adesign flaw. The magnets in the impeller that measure the flow corrode. Moen do not offer replacements parts and direct you to buy a new unit
by
Response from Moen Plus SupportNov 23, 2021
Hello KimJ. Thank you for the feedback you posted on the Home Depot website regarding the
Flo 1 in. Water Leak Detector with Automatic Water Shut Off Valve. We're sorry to hear about your experience with your Flo by Moen Shut Off Valve. What you are describing is caused by iron or other metallic sediment that has collected on the turbine’s magnets and corroded, not the magnets themselves. We recommend installing an iron filter to prevent the issue from occurring in the future. The Flo by Moen Smart Water Shutoff includes a one year warranty and we offer an extended warranty for up to a total period of five years with our FloProtect Plan. For technical and warranty assistance, please contact us at 1-800-289-6636; our current business hours are Monday through Friday from 8:00 am - 7:00 pm EST.
Flo 1 in. Water Leak Detector with Automatic Water Shut Off Valve. We're sorry to hear about your experience with your Flo by Moen Shut Off Valve. What you are describing is caused by iron or other metallic sediment that has collected on the turbine’s magnets and corroded, not the magnets themselves. We recommend installing an iron filter to prevent the issue from occurring in the future. The Flo by Moen Smart Water Shutoff includes a one year warranty and we offer an extended warranty for up to a total period of five years with our FloProtect Plan. For technical and warranty assistance, please contact us at 1-800-289-6636; our current business hours are Monday through Friday from 8:00 am - 7:00 pm EST.
Nov 17, 2021
Even though the device is shown to be secure, the...
Even though the device is shown to be secure, the device does not report lesks
by
Response from Moen Plus SupportNov 18, 2021
Hello BadFlo. Thank you for the feedback you posted on the Home Depot website regarding the Flo Smart Water Leak Detector with Programmable App and Alarm (3-Pack). We're sorry to hear about your experience with the device not reporting leaks. Our product specialists would be delighted to hear more about your situation and assist with any issues you are currently experiencing. For technical and warranty support, please contact us at 1-800-289-6636; our current business hours are Monday through Friday from 8:00 am - 7:00 pm EST.
Frequently Bought Together
Price:
$638.58
Compare Similar Items
Connection | |||
|---|---|---|---|
Copper | FIP x FIP | Copper Sweat | Copper Sweat |
Material | |||
Metal | Brass | Metal | Metal |
Inlet Diameter (In.) | |||
1 | 3/4 | 1-1/4 | 1-1/4 |
Outlet Diameter (In.) | |||
1 | 3/4 | 1-1/4 | 1-1/4 |
Compatible Pipe Material | |||
Copper | Multi-Purpose | Copper | Copper |
