Customer Reviews for MOEN Flo 1 in. Smart Water Monitor and Automatic Water Shutoff Valve with Smart Water Detector (3-Pack)
- Finds oddities & automatically turns off water to prevent damage
- Real-time app, phone call & email alerts for potential leaks
- Control your water from anywhere using the Smart Water App
Customer Reviews
Oct 24, 2023
Constantly disconnects from wifi
I'm not quite sure yet, but I think I regret purchasing this brand of leak detectors. These things are constantly going offline for several hours or days at a time, then magically reconnecting hours or days later (but not always). When offline, the app indicates that the humidity/temperature is still being received. How can this be if the unit is offline ???
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Response from Moen Plus SupportOct 25, 2023
Hello Pp15933. We appreciate your feedback. We are sorry to hear about the trouble you have experienced with the Smart Leak Detectors losing connection and in some of the readings you are seeing. Our product specialists would be delighted to assist you with troubleshooting this issue. We can be contacted at 1-844-633-8356 between the hours of 8am-7pm EST Monday -Friday.
Oct 4, 2023
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Sep 27, 2023
Have 6 of these and love them all. Great product. Once had an issue with them connecting to my WIFI, but was able to resolve.
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Sep 20, 2023
The Flo by Moen is an excellent product to protect your home from abnormal water usage, such as a broken pipe, hose, etc. Also great to keep up your water usage and water pressure.
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Sep 7, 2023
Phony Balooney Extended Warranty
The 'thought' was good behind the product but the parts/material/construction appears poor. I was 'sold' on an affordable and alleged EXTENDED 5-year warranty which I purchased. HOWEVER, carefully ommited by MOEN is that the alleged extended warranty covers only parts but NOT LABOR. Thus, MOEN will pay for a cheap replacement part but will NOT pay for LABOR (under warranty) which can be huge. Customer also pays for expedited shipping - even if the unit (and related protection) is shot. The unit appears to have little or no fail-safes warnings when it fails. The 'program' is slow and not that well 'written'. Better than nothing, for sure, but I'm hunting for other devices and manufacturers of a similar product that I might perceive to be more dependable. The 'live' support is 'poor' and not, in my opinion, consistent with the quality you might think you are getting. Try looking for something else.
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Response from Moen Plus SupportSep 10, 2023
Hello TFG6 and thank you for your opinion and feedback on Home Depot website. The extended warranty for the Moen Flo 0.75 in. Smart Water Monitor and Automatic Water Shut Off Valve is for the product, labor is not an aspect of the warranty. If you have any additional questions, please contact us at 1-844-633-8356 (1-844-MEETFLO). Hours are Monday-Friday 8:00am-8:00pm EST, Saturday 11:00am-8:00pm EST.
Sep 3, 2023
Ensure this fits your water usage patterns!
A plumber sold me on this device because of its ability to 'learn' and take action when it detects a leak.
The problem is I have a whole house reverse osmosis system with a water reservoir. This unit isn't designed to learn that pattern, my system will generate 100+ gallons of water, then be shut off until the water drops to a specific level. After the 'learning' week, this system was constantly shutting off my water because every time my RO system would run it would think it was a leak.
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Response from Moen Plus SupportSep 7, 2023
Hello Jtnc and thank you for your feedback on the Home Depot website. We are sorry to hear of the difficulty you experienced with the Moen Flo 1 in. Smart Water Monitor and Automatic Water Shut Off Valve. A manual override would need to be created to prevent the Smart Water Monitor from constantly shutting off your water when the whole house reverse osmosis is running. Our product specialists would be happy to help you; please feel free to call us at 1-844-633-8356 (1-844-MEETFLO). Hours are Monday-Friday 8:00am-8:00pm EST, Saturday 11:00am-8:00pm EST.
Aug 16, 2023
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Aug 16, 2023
They would not connect to the Wi-Fi
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Response from Moen Plus SupportAug 17, 2023
Hello Harold and thank you for your feedback on the Home Depot website. We are sorry to hear of the difficulty you experienced with connecting the Moen Smart Leak Detectors (3-Pack) to your Wi-fi. Our product specialists are available for technical installation and would be happy to help you; please feel free to call us at 1-800-289-6636. We are available Monday through Friday from 8:00 am – 7:00 pm Eastern Time.
Aug 9, 2023
Had this installed at the request my insurance company. I can monitor my water use and it will detect leaks in my system. It will also turn the water off if there is a leak. Very satisfied with the product!!
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Aug 3, 2023
Never able to get the sensors connected even with help from tech support. A complete bust!
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Response from Moen Plus SupportAug 8, 2023
Hello JK. Thank you for the feedback you posted on the Home Depot website regarding the Moen Smart Leak Detectors (3-Pack). We are sorry to hear about your experience with not being about to get the sensors to connect to your home Wi-Fi. If you are still unable to connect, our product specialists would be delighted to continue working with you to get these connected to your home Wi-Fi and to find a satisfactory warranty resolution. They can be reached at 1-800-289-6636 and are currently available Monday through Friday from 8:00 am – 7:00 pm EST.
Jul 29, 2023
First unit ordered was defective and had to be replaced by Moen. Replacement still in learning mode but has potential for being very useful
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Response from Moen Plus SupportAug 1, 2023
Hello HomeDepotCustomer and thank you for the feedback you posted on the Home Depot website. We are sorry to hear that the first Moen Flo 0.75 in. Smart Water Monitor and Automatic Water Shut Off Valve that you purchased had to be replaced under the product warranty. We appreciate you working with us to get a replacement sent to you. Your new Moen Flo 0.75 in. Smart Water Monitor and Automatic Water Shut Off Valve offers 24/7 plumbing monitoring, daily Health Tests and automatic shutoff should a leak be detected. If you have any additional questions, please call us at 1-844-MEET-FLO (1-844-633-8356). Moen Smart Water specialists are available Monday through Friday from 8:00 am – 8:00 pm Eastern Time and on Saturdays from 11:00 am – 8:00 pm Eastern Time.
Jul 19, 2023
Great customer support. Very patient and thorough in setting up the system.
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Jul 19, 2023
I can not connect it to the internet for it monitor the water flow and detect any water leaks. I will have to contact Moen to assist hopefully they can correct it.
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Response from Moen Plus SupportJul 21, 2023
Hello Paris and thank you for the feedback you posted on the Home Depot website. We are very sorry to hear of the difficulty that you are experiencing with your Flo 0.75 in. Smart Water Monitor and Automatic Water Shut Off Valve. If you're currently having issues with the Flo device being offline you can follow the steps below.
Step 1:
1. leave plugged in.
2. hold reset for about 30 seconds until status light flashes rapidly. then let go.
3. wait until valve light goes green and status light goes solid blue/white.
4. Unplug the unit for 2-3 minutes
5. Plug the unit and wait for 2 minutes for the device to go back online.
If that does not work you can proceed with the steps below.
Step 2:
1. Have the Wifi Router Password near you
2. Go to the Flo Device app and log into the account (If you are logged out)
3. Click on the Home Screen and under My devices click on your name Flo device
4. Click Device Settings on the top right corner, then Network Setting Change
5. Then proceed with the following steps in the Flo App.
If you continue to experience the same issue feel free to reach out to my Flo by Moen Support team for further assistance at (844) MEET-FLO ; (844) 633-8356 Monday-Friday 5:00am-5:00pm PST, Saturday 8:00am-5:00pm PST
Step 1:
1. leave plugged in.
2. hold reset for about 30 seconds until status light flashes rapidly. then let go.
3. wait until valve light goes green and status light goes solid blue/white.
4. Unplug the unit for 2-3 minutes
5. Plug the unit and wait for 2 minutes for the device to go back online.
If that does not work you can proceed with the steps below.
Step 2:
1. Have the Wifi Router Password near you
2. Go to the Flo Device app and log into the account (If you are logged out)
3. Click on the Home Screen and under My devices click on your name Flo device
4. Click Device Settings on the top right corner, then Network Setting Change
5. Then proceed with the following steps in the Flo App.
If you continue to experience the same issue feel free to reach out to my Flo by Moen Support team for further assistance at (844) MEET-FLO ; (844) 633-8356 Monday-Friday 5:00am-5:00pm PST, Saturday 8:00am-5:00pm PST
Jul 13, 2023
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Jul 12, 2023
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Jul 12, 2023
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Jul 12, 2023
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Jun 19, 2023
Waste of money
iOS app is unusable, freezes when connecting device to WiFi. Called CS but no help. Going on one year after install, even bought new router, still not connected. Don’t waste your money.
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Response from Moen Plus SupportJun 20, 2023
Hello Michael. Thank you for the feedback you posted on the Home Depot website regarding the Moen Flo 0.75 in. Smart Water Monitor and Automatic Water Shut Off Valve. We are sorry to hear about your experience with using the app on your device and contacting us. What you experienced is not consistent with the quality we strive to provide. We would appreciate another opportunity to show you we stand behind our products. For technical and warranty assistance, please contact our product specialists at 1-800-289-6636. They can be reached at 1-800-289-6636 and are currently available Monday through Friday from 8:00 am – 7:00 pm EST. We look forward to hearing from you.
Jun 14, 2023
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Jun 14, 2023
Easy to install and use...
Easy to install and use
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Jun 1, 2023
Just what I was hoping to get when purchasing this...
Just what I was hoping to get when purchasing this product. East set up.
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May 20, 2023
Bad Batteries Out of the Box, Non-Intuitive.
Bought (2) 3 packs because I needed 5. You can't see the battery status until they're set up. The tabs were in place but one was dead and the rest were at 20%. They made it two months before I started getting daily Low Battery alerts. Now I'm out $27 for new batteries. Instructions claim they can be attached with only the adhesive pads. They're heavy so I had to mount them to studs because they kept falling off. Overall not happy, wouldn't recommend. Not going to bother with the water shut off.
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Response from Moen Plus SupportMay 22, 2023
Hello OverIt and thank you for the feedback you posted on the Home Depot website. We are very sorry to hear of the difficulty that you experienced with your Moen Smart Leak Detectors (3-Pack). What you described is not consistent with the quality we strive to provide. As the original purchaser of the Moen Smart Leak Detectors (3-Pack), this product is covered under the Moen one-year from the date of delivery following the original retail purchase warranty. Our product specialists would be delighted to work with you to find a satisfactory warranty resolution. Please contact us at 1-800-289-6636; we are currently available Monday through Friday from 8:00 am – 7:00 pm Eastern Time.
May 3, 2023
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May 2, 2023
Excellent Product - almost too good!
We purchased this after we had a pipe come loose from an upstairs bathroom causing $100k in damages. We have sensors under each toilet and sink in our home. It is so sensitive that if you get a drop of water on the sensor, the system will call, text, and email you. What great peace of mind! We had it professoinally installed at the main and had to add some electrical to plug it in. It was costly but well worth it!
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Apr 21, 2023
This Moen Flo gives me piece of mind from undetected...
This Moen Flo gives me piece of mind from undetected water leaks.
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Apr 17, 2023
Bought 2 packs of 3 leak detectors. One detector...
Bought 2 packs of 3 leak detectors. One detector didn't work - likely a battery problem. Called the Moen help number. Received a replacement 3-pack within a couple days. Fantastic service!
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Mar 29, 2023
Best water monitor
Great unit to monitor water system.
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Mar 15, 2023
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Mar 15, 2023
Professionally installed by plumber who reported relatively easy, self testing...
Professionally installed by plumber who reported relatively easy, self testing by the device worked as anticipated. During it’s “learning process no major issues, but seemed to average my very low usage (we were leaving for an extended time the day after installation. Getting the device to connect to Wi-Fi took several attempts and on phone step by step instructions from rep (who was very calm and helpful during the several attempts required.
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Feb 22, 2023
This is so awesome for our Lake house!
The...
This is so awesome for our Lake house!
The negative was that I purchased the 3/4 inch and Home Depot shipped me the 1” which cost me a trip into town to get the right adapters.
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