Customer Reviews for OVE Decors Breeze 32 in. L x 32 in. W x 76.97 in. H Corner Shower Kit with Clear Framed Sliding Door in Chrome and Shower Pan

We deeply regret any inconvenience caused by the condition in which you received our walls. Your satisfaction is of utmost importance to us, and we apologize for any frustration this may have caused. We understand the walls arrived with cracks due to shipping, and we sincerely apologize for this lapse in our usual standards. We are committed to rectifying the situation promptly. Our customer service team is ready to assist you in this process. You can reach out to them at 1-(866) 839-288. We appreciate your patience and cooperation in this matter. Your feedback is invaluable to us as we continually strive to improve our processes and provide the best possible products.

Please contact the phone number on your proof of purchase with your order details to better assist you.

We deeply regret that your recent purchase experience did not meet your expectations, and we sincerely apologize for any inconvenience caused. Your feedback is highly valuable to us as we continuously strive to enhance our services.

We appreciate your feedback and apologize for any inconvenience you experienced with the kit walls. We strive to provide products that meet our customers' expectations, and we regret that the walls did not meet the desired standard of quality.

We understand the importance of a reliable installation process, and we apologize for any challenges you faced. Your suggestion about purchasing the pan and door separately for a custom solution is duly noted, and we will consider this as we continue to improve our product offerings.

If there's anything specific you would like us to address or if you have further feedback, please feel free to reach out to our customer service team at 1 (866) 839 2888 . We value your input and are committed to ensuring our customers have a positive experience.

Thank you for bringing this to our attention, and we hope to have the opportunity to serve you better in the future.

We are truly sorry to hear about the inconvenience you've experienced with your purchase and the subsequent challenges you've faced with customer service at Home Depot. To assist you promptly please reach out to our dedicated customer service team at [1 (866) 839-288]. They will be able to gather the necessary information and ensure that the appropriate solution is provided to address the issue with the shower kit.

Thank you for sharing your feedback on our product, and we sincerely apologize for the challenges you encountered during the installation process. We genuinely appreciate your patience and want to assure you that we take your concerns seriously.

We regret any inconvenience caused by the need for additional reinforcement behind the walls. Your experience has highlighted a crucial aspect that we are committed to addressing. We acknowledge that the current design may require reevaluation to ensure a more straightforward installation process. Your suggestion to include reinforcing materials in the packaging and amend the instructions is well-received, and we will certainly take this into consideration as we work on improving our product.

We are genuinely sorry to hear about the added expenses and disappointment you faced with the contractor's efforts to re-engineer the installation. Our goal is to provide products that exceed expectations, and we understand that we fell short in your case. We will be conducting a thorough review of our installation instructions to make them more user-friendly and comprehensive for both seasoned professionals and those new to the installation process.

We acknowledge that the complexity of installations can vary, and some may present greater challenges than others. Additionally, instruction manuals may prove difficult to interpret at times. To address these concerns, we offer supplementary resources to assist you in the installation process.
1. Firstly, we provide a comprehensive selection of instructional videos on our official YouTube channel. Here, we cover all of our shower models. These step-by-step guides serve to provide additional guidance and clarification.
2. Secondly, we have a specialized team of installation experts who are readily available to assist with any complications that may arise during the installation process. Their expertise is dedicated to ensuring a smooth and successful installation experience.