Hey Elizabeth, I'm very sorry to hear about the lack of support you received when contacting our support team. We are unable to provide support or callbacks via text, however you should have been called back when you were disconnected. If you are willing to give us another shot, we would be happy to help you and if you're not confident in our phone lines we can also be contacted online via chat. We can be reached by phone at (800) 488-6156 or online at support.orbitonline.com. Have a great rest of your day.