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Customer Reviews for ProWood Western Red Cedar 6 ft. Railing Kit with Black Aluminum Balusters

Internet #205666747

Model #208372

Store SKU #1001101410

  • Balusters offer a high-end style to deck railings
  • Classic black complements both wood and composite railings
  • Perfect wood for a DIY project or a professional contractor

Customer Reviews

  • 3.7
    out of 160 reviews
  • 65% recommend this product
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Showing 1-30 of 160 reviews
These kits did not come with the correct brackets. ...
These kits did not come with the correct brackets. I contacted the company they were aware and said they would try to locate some of the older brackets and email me. They have never done so. I have never heard back from them. With that said I called Home Depot and they got me the brackets I needed.
by
Response from UFPI RepresentativeAug 12, 2020
We’re sorry to hear your expectations were not met. A representative will be in contact with you via email to discuss your issue. Thank you.
  • Verified Purchase
Rating provided by a verified purchaser...
Rating provided by a verified purchaser
by
  • Verified Purchase
Rating provided by a verified purchaser...
Rating provided by a verified purchaser
by
  • Verified Purchase
Some pieces were slightly warped and others showed discoloration from...
Some pieces were slightly warped and others showed discoloration from being stored on stickers before packaging.
by
Response from UFPI RepresentativeJun 17, 2020
We’re sorry to hear your expectations were not met. A representative will be in contact with you via email to discuss your issue. Thank you.
  • Verified Purchase
excellent value, easy install, and looks great...
excellent value, easy install, and looks great
by
  • Verified Purchase
Not as good of quality as I expected. Easy to assemble. The quality of the wood was biggest con...
Not as good of quality as I expected. Easy to assemble. The quality of the wood was biggest concern. Large knots on the top rails that are already falling out.
by
Response from UFPI RepresentativeMay 22, 2020
We’re sorry to hear your expectations were not met. A representative will be in contact with you via email to discuss your issue. Thank you.
  • Verified Purchase
  • Recommended
Rating provided by a verified purchaser...
Rating provided by a verified purchaser
by
  • Verified Purchase
1 found this review helpful
Turned out really good. Really nice. Did an elevated section...
Turned out really good. Really nice. Did an elevated section and horizontal section. Would recommend.
by
  • Verified Purchase
Nice kit! Sale price was timely for my...
Nice kit! Sale price was timely for my deck
by
  • Verified Purchase
Some Boeing of wood but manageable, looks good when finished.
Some Boeing of wood but manageable, looks good when finished.
by
  • Verified Purchase
  • Recommended
Great item...
Great item
by
  • Verified Purchase
this was so much easier than railings from scratch. ...
this was so much easier than railings from scratch. I would def recommend
by
  • Verified Purchase
The kit came with everything needed to install the rail...
The kit came with everything needed to install the rail to my posts. Like other people said, I had issues with the hand rail or the top/bottom piece being warped. I would take the warp piece and attached it to the handrail to hopefully have the handrail straighten it out which worked.
by
Response from UFPI RepresentativeApr 24, 2020
We’re sorry to hear your expectations were not met. A representative will be in contact with you via email to discuss your issue. Thank you.
  • Verified Purchase
We love the look on our deck. Drivebyers take a...
We love the look on our deck. Drivebyers take a good look also
by
  • Verified Purchase
Rating provided by a verified purchaser...
Rating provided by a verified purchaser
by
  • Verified Purchase
The pieces of wood were bowed and twisted which made...
The pieces of wood were bowed and twisted which made it impossible to assemble easily. I had to contact customer which contacted the vendor and they were able to send me out new pieces.
by
  • Verified Purchase
Simple to install, looks great!...
Simple to install, looks great!
by
  • Verified Purchase
1 found this review helpful
Great railing. Easy to install. We stained it and used...
Great railing. Easy to install. We stained it and used it indoors as a rustic western balcony railing.
by
  • Verified Purchase
If I could give zero stars I would. We bought two kits and there was not a straight board in eith...
If I could give zero stars I would. We bought two kits and there was not a straight board in either kit. Instructions call out to use the 4” screw to attach the center support. No 4” screw in either kit. The supplied rail support kits installation instructions countermanded the rail installation instructions. The rail supports are at least 1/4” wider than the rails which makes for a very sloppy fit. The final gripe is that the rail kit screw heads are T25 while the while the support kit screw heads are SQ2. Will never buy any of their products in the future.
by
Response from UFPI RepresentativeJan 16, 2020
We’re sorry to hear your expectations were not met. A representative will be in contact with you via email to discuss your issue. Thank you.
    Assembly instructions lacking any details. One Cap rail...
    Assembly instructions lacking any details. One Cap rail and 2 rails seriously warped, out of 5 kits. Made finished product look wankey.
    by
    Response from UFPI RepresentativeJan 2, 2020
    We’re sorry to hear your expectations were not met. A representative will be in contact with you via email to discuss your issue. Thank you.
    • Verified Purchase
    Excellent quality and easy to install. The waiting time was...
    Excellent quality and easy to install. The waiting time was a bit long- worth the wait.Rick Chambers
    by
    • Verified Purchase
    Very easy too install, everything pre drilled no hassle at all. Very satisfied.
    Very easy too install, everything pre drilled no hassle at all. Very satisfied.
    by
    • Verified Purchase
    • Recommended
    Product damaged
    Wood is warped and doesn’t fit together because it is so bent. The design is fine, but quality is low.
    by
    Response from UFPI RepresentativeDec 3, 2019
    We’re sorry to hear your expectations were not met. A representative will be in contact with you via email to discuss your issue. Thank you.
      These for the most part were fairly easy to install....
      These for the most part were fairly easy to install. And they look beautiful
      by
      • Verified Purchase
      Terrible quality, would not recommend to anyone ...
      Terrible quality, would not recommend to anyone
      by
      Response from UFPI RepresentativeNov 13, 2019
      We’re sorry to hear your expectations were not met. A representative will be in contact with you via email to discuss your issue. Thank you.
      • Verified Purchase
      The top rail and bottom rails had more than several...
      The top rail and bottom rails had more than several hole centers off as much as 3/4”, making some (4) rods per section out of plumb. Once opening the boxes, prior to any finishing see if the holes are aligned. I have not contacted the manufacture yet but will.
      by
      Response from UFPI RepresentativeNov 6, 2019
      We’re sorry to hear your expectations were not met. A representative will be in contact with you via email to discuss your issue. Thank you.
      • Verified Purchase
      Very good quality. Straight lumber and easy to assemble. Instructions...
      Very good quality. Straight lumber and easy to assemble. Instructions included and easy to follow. I ordered more to complete my project. After reading some of the reviews, I wanted to see the quality before ordering more. Very pleased.
      by
      • Verified Purchase
      It is easy to install and looks Great.
      It is easy to install and looks Great.
      by
      • Verified Purchase
      • Recommended
      Good product for the price. I bought 4 of...
      Good product for the price. I bought 4 of these kits and 2 of the top rails warped after a few weeks. One twisted and the other one bowed upwards which caused several of the balusters in the middle to fall out since they were not long enough to reach anymore. If they stay true and straight then they look great. Otherwise you may have a problem.
      by
      Response from UFPI RepresentativeOct 22, 2019
      We’re sorry to hear your expectations were not met. A representative will be in contact with you via email to discuss your issue. Thank you.
      • Verified Purchase
      5 Star Review
      Rating provided by a verified purchaser
      by
      • Verified Purchase
      Showing 1-30 of 160 reviews

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      Material

      Aluminum

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      Aluminum

      Features

      Paintable, Stainable

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      Paintable, Stainable

      Painted, UV Protected, Water Resistant

      Railing Type

      Railing Kit

      Railing Kit

      Railing Kit

      Railing Kit

      Includes

      Balusters, Brackets, Hardware, Rails

      No Additional Items Included

      Balusters, Brackets, Rails

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