Customer Reviews for Ring Floodlight Cam Wired Pro - Smart Security Video Camera with 2 LED Lights, Dual Band Wifi, 3D Motion Detection, Graphite

Hi CHRISTINA.

Thank you for taking the time to share your feedback with us.

We understand the importance of having all relevant product information prior to purchasing. The features and technology provided by the Ring Floodlight Cam Wired Pro are incredibly valuable and help provide you with peace of mind about your home security. We can definitely provide you with more information regarding the feature mentioned in your review.

It sounds like you have some concerns with the Bird's Eye View feature of the Ring Floodlight Cam Wired Pro. Ring Floodlight Cam Wired Pro builds upon all the great features of the Ring Floodlight Cam Wired Plus with a new design and advanced features, including radar-powered 3D motion detection, bird's-eye view, Audio+ for enhanced audio, HDR video, a 110db siren, dual-band wifi, and an array microphone that limits sound distortion.

Bird's Eye View shows the path of visitors on an aerial map view for motion events recorded by your camera. It is powered by radar technology, and shows each person’s position as a series of dots on the map you defined during the 3D motion detection setup. For example, Bird’s Eye View will show you the current location of a delivery person dropping off a package, as well as the path they took to get there (even if they’ve already left the camera’s field of view by the time you start the live stream).

Learn more here: https://ring.com/support/articles/aqp76/Birds-Eye-View-Information.

Ring Community was launched to help deliver the most current news and educational information to our neighbors. This online forum is divided into four categories: Product Boards, Ring Updates, Tips + Tricks, and a Moderators’ Corner. The Product Boards are where you can begin new topics with your questions or feedback; there is also a search option that helps you find topics that have already been posted by other neighbors. We invite you to visit our site, https://community.ring.com/, today.

All the best,
Nicole from Ring.

Hi Cali.

Thank you for taking the time to share your experience with us.

We understand the importance of a seamless ordering, setup, and installation process, as this allows you to start using your Ring Floodlight Cam Wired Pro right away. What you describe is not the experience we want you to have. Rest assured, we are here to offer you some help.

In this particular case, we'd suggest you reach out to Home Depot's customer service department at https://www.homedepot.com/c/customer_service or by telephone at 1-800-430-3376. You can also track your order here: https://www.homedepot.com/order/view/tracking. We are confident that they will be able to provide you with a resolution to this concern.

Ring Community was launched to help deliver the most current news and educational information to our neighbors. This online forum is divided into four categories: Product Boards, Ring Updates, Tips + Tricks, and a Moderators’ Corner. The Product Boards are where you can begin new topics with your questions or feedback; there is also a search option that helps you find topics that have already been posted by other neighbors. We invite you to visit our site at https://community.ring.com/ today.

All the best,
Nicole from Ring.

Hi Raymond.

Thank you for taking the time to share your experience with us. We understand the importance of a seamless ordering, setup, and installation process, as this allows you to start using your Ring Floodlight Cam Wired Pro right away. What you describe is not the experience we want you to have. Rest assured, we are here to offer you some help.

In this particular case, we'd suggest you reach out to Home Depot's customer service department at https://www.homedepot.com/c/customer_service or by telephone at 1-800-430-3376. You can also track your order here: https://www.homedepot.com/order/view/tracking. We are confident that they will be able to provide you with a resolution to this concern.

Ring Community was launched to help deliver the most current news and educational information to our neighbors. This online forum is divided into four categories: Product Boards, Ring Updates, Tips + Tricks, and a Moderators’ Corner. The Product Boards are where you can begin new topics with your questions or feedback; there is also a search option that helps you find topics that have already been posted by other neighbors. We invite you to visit our site at https://community.ring.com/ today.

All the best,
Nicole from Ring.

Hi AIS.

Thank you for taking the time to share your experience with us.

We understand how critical it is for your Ring Floodlight Cam Wired Pro lights to activate on meaningful motion events. The Ring Floodlight Cam Wired Pro was designed to activate based on your specifications to help keep your home secure. We are here today to provide you with solutions that will assist you in finding the best device settings for your home’s environment.

It sounds like the lights on your Ring Floodlight Cam Wired Pro are not activating when you want them to. The lights on your device have 270-degree motion detection. Using your motion control settings in the Ring app, you can adjust the range and distance at which motion will turn your floodlights on. Your floodlights use passive infrared detectors (PIR) to detect motion in three 90-degree arcs around the device. You can turn these on or off independently of each other.

It is possible that if you've set up motion detection for your lights but they are still not coming on, the light toggle may be off in the Ring app. The Lights toggle is on your device dashboard in the Ring app, above the Motion Alerts toggle. Toggle this control to manually turn the floodlights on (blue) and off (white). This overrides any other settings or controls that are set in the Ring app. Regardless of whether you've scheduled the lights to be on or off or whether it's day or night, this toggle will always turn your lights on or off. Learn more here: https://ring.com/support/articles/nvog6/Controlling-Floodlights-and-Light-Settings-on-Your-Floodlight-Cam.

Ring Community was launched to help deliver the most current news and educational information to our neighbors. This online forum is divided into four categories: Product Boards, Ring Updates, Tips + Tricks, and a Moderators’ Corner. The Product Boards are where you can begin new topics with your questions or feedback; there is also a search option that helps you find topics that have already been posted by other neighbors. We invite you to visit our site at https://community.ring.com/ today.

All the best,
Nicole from Ring.