Customer Reviews for Ring Wired Video Doorbell Elite

Hello colleenp23, Thank you for taking the time to share your Ring Video Doorbell Elite experience with us directly, we appreciate it. Ring Doorbell Elite is designed to be powered by Ethernet only. Rest assured, we are here to provide you with some steps to resolve this issue and ensure that you can see visitors approaching your doorway, for your peace of mind and home security. If your internet is working properly, you may have a problem with your internet communicating with the Ring Elite unit. In this case, you'll want to check out the Ethernet wiring connecting your router to your Ring Elite. Here is a helpful article that explains the steps to try: https://support.ring.com/hc/en-us/articles/115003201246-Ring-Video-Doorbell-Elite-Setup-Failing-Due-to-an-Internet-Issue. To do this, try the following: * Go to your router and check that all the cables, especially the Ethernet cables, are plugged into the proper receptacles on the Elite Power Kit and are tightly "clicked." All the lights on both the Power Kit and your router should be lit up and green. * Check on the wear and tear of your wiring. "Pulled" or frayed cables or Ethernet cables with broken fasteners are a common cause of poor communication with a Ring Elite. * Try power cycling your router by pulling out the power cable for 30 seconds and then plugging it back in. * If everything checks out on the router end of your cable, you can try uninstalling the Ring Elite unit from the wall and checking the cable and connection to the Ring unit itself. Ring Community launched in March 2019 to help deliver the most current news and educational information to our neighbors. It is our first peer-to-peer community forum, giving our customers the ability to help one another and share their feedback/experiences with Ring. Please reach out at https://community.ring.com/ if any additional information is needed regarding your connectivity concern. Thank you, Alexis with Ring