Hey there! Thank you for sharing this honest review with us. We hate that this has happened to you, but we will be glad to provide some troubleshooting tips for you. To get straight cuts, you must make sure the blade is moving up between the rollers installed on the arm. Additionally, you want to make sure the blade is installed perfectly straight, facing towards you. For further assistance on this matter, please call the Rockwell Solution Center at 866-514-7625.
Thank you for choosing Rockwell!