Customer Reviews for Samsung 28.15 cu. ft. 4-Door French Door Refrigerator in Stainless Steel
- Available in standard 36 in. or slim 33 in. widths
- FlexZone Drawer and SmartDivider make four flexible compartments
- Ice Master produces 10 lbs. of ice per day and stores 4.2 lbs
Customer Reviews
Nov 26, 2023
Worst ice maker ever!!!
Love the size of the fridge and the freezer, but the ice maker has been nothing but trouble since the fridge was purchased. Always freezing up.
Disappointing since so many people recommended Samsung for appliances.
Currently in the market for a new fridge just because we are tired of using ice cube trays in a fridge that shouldn’t require that, but having a hard time considering Samsung or Dacor just given the experience with this fridge.
by
Response from SEA CareNov 27, 2023
Hello there,
We know the frustration of dealing with an ice maker that is not working. Let us help
Below is a link to help you diagnose if your ice maker is frozen. Please click on the embedded word.
Ice bucket is stuck or has a block of ice
https://www.samsung.com/us/support/troubleshooting/TSG01001012/#ice-bucket-is-stuck-or-has-a-block-of-ice
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/Samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.Samsung.com/t5/Samsung-Community/ct-p/us
When you message us, please provide us with this reference number (1146568691) to help our team pull up your information.
Have a great day.
^Camille
Customer review from Samsung USSep 19, 2023
Worst investment
Ice maker broke within 2 years. The left door sill also broke within 2 years. WHen I close the door, I have to push the sill inwards for it to close properly. And for the past 2 years the inside of the fridge no longer cools properly. The compartment where the fan, condenser, defrosting element (the area behind the cover in the back of the fridge) freezes up. Therefore the frozen block of ice won't allow the fan to turn on to distribute cold air. We've tried fixing this more than I want to admit. Been "hearing" and reading there were multiple design flaws with this fridge. Never will buy Samsung again
by
Response from SEA CareSep 22, 2023
We're saddened that you have to experience all this with your fridge. Let us help you rectify the cooling temperature, Jenn.
To ensure optimal performance, we strongly advise setting the temperature to 0 °F (-18 °C) for the freezer and 37 °F (3 °C) for the fridge.
To help you with the cooling temperature from freezing the fridge's compartment, we suggest visiting the link below and clicking the hyperlink about "Frost in the refrigerator." Also, kindly try clicking other corresponding bullets that prevent the fridge from cooling properly.
Items freezing in the fridge compartment:
https://www.samsung.com/us/support/troubleshooting/TSG01001027/#items-freezing-in-the-fridge-compartment
We would love to speak to you directly to gather more information about the ice maker and the left door seal for better assistance.
Please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
When you message us, please provide us with this reference number 1146319468, to help our team pull up your information.
Have a great day!
^Chrystel
Customer review from Samsung USMay 8, 2023
Drawer went out
Our flex zone draw stopped showing the temperature and we are unable to select between options. Now it freezes the items that we have in the drawer and is ruining so many items. This happened right after we just had someone hear to fix the ice maker and it went out of warranty. We had so many issues. What a disappointment and a waste as we have had it for approximately 3-4 years I believe. For this amount of money it should last way longer.
by
Response from SEA CareMay 9, 2023
Dirk, let's go ahead and have the refrigerator back on track.
Most cooling concerns can be resolved by adjusting refrigerator settings, proper use and care, inspecting and cleaning the door seals, or resetting the refrigerator. Please check the links below for tips.
The items freezing in the fridge compartment:
https://www.samsung.com/us/support/troubleshooting/TSG01001027/#items-freezing-in-the-fridge-compartment
Frost in the freezer or refrigerator:
https://www.samsung.com/us/support/troubleshooting/TSG01109344/#frost-in-the-freezer-or-refrigerator
Should you need support in the future, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/Samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.Samsung.com/t5/Samsung-Community/ct-p/us
Have a great day.
-Yuri
Customer review from Samsung USJan 4, 2023
Broken icemaker
Bought new, Great refrigerator but ruined by poor icemaker. no longer makes ice. Unfortunately I can find no ice buildup in the icemaker so I can only assume it’s something mechanical.very disappointed as I have all Samsung appliances in my kitchen
by
Customer review from Samsung USMar 28, 2022
Do not recommend
ive written several reviews and they never seem to bet posted..here we try again.
looks great, keeps things cold, ice maker is horrible, water dispenser works sporadically. look at another model, or another brand.
by
Response from Samsung CareMar 31, 2022
Hi Derek,
Thank you for your honest feedback and we hope you are in good health. This is not the experience we want for our customers and feedback like yours will certainly help us to continue improving our products and customer experience here at Samsung.
I have shared links below that will help resolve your ice maker issue on your refrigerator.
https://www.samsung.com/us/support/troubleshooting/TSG01109344/
https://www.samsung.com/us/support/troubleshooting/TSG01001012/
I have also included the user manual link below. Please click on the link and turn to pages 34 - 35.
https://downloadcenter.samsung.com/content/UM/201904/20190418150508115/DA68-02601G-05-190308.pdf
Your Samsung refrigerator is warranted by SAMSUNG against manufacturing defects in materials or workmanship for the limited warranty period, starting from the date of original purchase, of:
One (1) year parts and labor.
Five (5) years parts and labor on Sealed Refrigeration System Only (Compressor, Evaporator, Condenser, Drier, and Connecting Tubing).
Ten (10) years part and Five (5) years labor on Digital Inverter Compressor Only
Please click on the link for complete details of warranty coverage.
https://www.samsung.com/us/support/service/warranty/RF28HMEDBSR/AA
Please feel free to communicate with us through the channels below if you have additional questions.
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
Your reference number: 1144353601
Leo
Customer review from Samsung USJul 3, 2021
Dont buy
https://www.classaction.org/media/samsung-service-bulletin-ice-maker.pdf?fbclid=iwar2bh_jy47tt1xxecxg-ivkhm1dsqgafadia7jvmu1yn6dkghrwlgac5jpa
ice maker ice build up and
by
Response from Samsung CareApr 14, 2022
Hi Manuel Ortiz,
Thank you for reaching out to us and we are glad to know that you are using the Samsung refrigerator. We understand that it is sometimes uncomfortable to see something unusual about our appliances, especially if there is ice buildup. We apologize and we will surely notate your feedback about this matter for better products in the future.
I highly recommend checking on the link to identify the sound and the basic troubleshooting needed:
Block of ice in the freezer ice bucket:
https://www.samsung.com/us/support/troubleshooting/TSG01001791/
You may also use this link for regular maintenance of your refrigerator's lifetime:
https://www.samsung.com/us/support/answer/ANS00079481/
If repair is needed, please take note of your warranty coverage:
https://www.samsung.com/us/support/service/warranty/RF28HMEDBSR/AA
If assistance is needed, please reach us with the following options to further assist you:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
Reference Ticket number: 1144403703
Thank you for choosing Samsung. Have a great day.
-Trisha-
Customer review from Samsung USJun 12, 2021
Will not last but a few years
Many Samsung refrigerators have a design defect in the ice maker .. they do not have a fix for it and it will fail not matter how many times they fix it .. they are aware of the issue and continue to sell this model and others .. class action lawsuit in action .. BeWare do not buy this !
by
Sep 8, 2020
Ice Maker issues
purchased this refrigterator on Oct. 1, 2018 and was delivered and installed on Oct. 8, 2018. Started having ice maker issues about a year in. Twice, so far, no ice has been made! Just this weekend (Labor Day weekend, 2020) the ice maker was so frozen up it took brute strength to get the ice bin out. Once we did, it was all frozen up inside, like one of those old time manual defrost refrigerators. I spent about 30 minutes with the hair dryer defrosting my frost free refrigerator! I'm not a happy camper with this product. I should not have to call for service on an appliance that is less than 2 years old. I noticed that this has been discontinued but, even so, I'll not consider Samsung again when I'm in the market for appliances. And apparently, I'll be in the market for a refrigerator a lot sooner than I expected.
by
Response from SamsungFeb 3, 2021
Hi PC64! Thank you so much for your feedback. I know it must be frustrating dealing with an ice maker that freezes up and you're not able to use it.
I am Glad to hear that you are on your way to having the unit serviced. Thanks so much for choosing Samsung. ^Nic
I am Glad to hear that you are on your way to having the unit serviced. Thanks so much for choosing Samsung. ^Nic
Jun 25, 2020
Buy it on sale
[This review was collected as part of a promotion.] we bought ours approximately 1 year ago, these are our thoughts a year in.
first, we love the touch screen controls on the left door. controls are easy to use. flex zone drawer is great for soda cans and cheeses. freezer is ok for a weeks worth of food, any more and you'll need a dedicated freezer in the basement or garage. power cool mode is great for power loss recovery. only complaints are ice maker doesn't keep up and during summer ice melts in box as it is stored in fridge, and light scratches won't come out of stainless steel panels.
buy this unit on sale, it's not worth full price.
by
Customer review from Samsung USApr 26, 2020
NO ICE NO WATER
This item was purchased back in April of 2017. The only good thing I can say about this refrigerator is the quality of water. After a while, the ice stopped working and the water dispenser pressure was super low. I decided to buy a new filter. The instructions said it would take a few hours for things to be restored. Literally still no ice, no water after a full 24 hours. The product is nice, but the functionality is terrible after a while. For you to spend close to $2500 and for a “BRAND NAME” refrigerator, you shouldn’t be having these problems. I see now it is discontinued; LOL I wonder why. Based on these reviews, I see I am not the only one.
by
Response from SamsungFeb 3, 2021
Hello Vdaybih! We are always happy to help. To further support your concerns I'm including the links to the troubleshooting guide to resolve the issue.
1. https://bit.ly/2yRDrsq for Ice maker not working.
2. https://bit.ly/3f2SNuE refrigerator dispensing issue.
After the troubleshooting if the issue is not resolved then here is the link to the local service center locator (http://bit.ly/2ssxImE). Thank you for choosing Samsung. ^Shifa
1. https://bit.ly/2yRDrsq for Ice maker not working.
2. https://bit.ly/3f2SNuE refrigerator dispensing issue.
After the troubleshooting if the issue is not resolved then here is the link to the local service center locator (http://bit.ly/2ssxImE). Thank you for choosing Samsung. ^Shifa
Dec 29, 2019
Garbage
this product is not worth the money. the icemaker is housed in the refrigerator and constantly freezes up. now it no longer works.
by
Response from Samsung CaresDec 30, 2019
I realize your experience has been less than ideal, and I definitely understand. You are a valued customer and your experience matters to us. I would love to talk to you more about this situation and assist you with getting service set up. Please feel free to reach out to me directly via one of the following options and reference ticket number #1141003250.
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Toll-free call (Mon-Fri: 9AM-6PM EST): 1-833-REVIEW8 (1-833-738-4398)
We thank you for being a part of the Samsung family. ^Cat
Customer review from Samsung USAug 13, 2019
2019 still having issues with Ice maker
shards of ice remain in the ice shoot melt and fill up the drip tray and must be emptied 5-6 times a day. this is an outstanding refrigerator except for the ice maker drip.
by
Response from Samsung CaresAug 15, 2019
I realize your experience has been less than ideal, and I definitely understand. You are a valued customer and your experience matters to us. I would love to talk to you more about this situation and assist you with getting service set up. Please feel free to reach out to me directly via one of the following options and reference ticket number #1140232703.
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Toll-free call (Mon-Fri: 9AM-6PM EST): 1-833-REVIEW8 (1-833-738-4398)
**If the ice bucket can't be easily removed, it's more than likely frozen. If this happens, do not use force to remove it, or use anything such as a hairdryer to defrost it.
We thank you for being a part of the Samsung family. ^Cat
TMS Ticket #: 14255
Customer review from Samsung USMay 28, 2019
Samsung fridge
Like the fridge but have alot of problems with the ice maker have to reset quite often
by
Response from SamsungFeb 3, 2021
We appreciate the great feedback you provided about your new refrigerator. Samsung is continually improving its products and services, and your feedback is vital to that process. Thank you for being a part of the Samsung family! ^Shifa
Apr 30, 2019
I am so disappointed in this fridge. We purchased it in 2014 and luckily bought the Home Depot 5 ...
I am so disappointed in this fridge. We purchased it in 2014 and luckily bought the Home Depot 5 year protection plan. Starting in 2017 we have had 2 serious issues every year. The fan, compressor and coils have all been replaced. I renewed the protection plan another 3 years and as I write this have just opened up my second claim for 2019. The fan is making terrible noises and probably frozen again.
The ice maker freezes every 2 weeks and we have to manually thaw. We replace the filter every 6 months and have done everything the repairmen advise. It's still not working properly. Ice cubes get stuck in the chute and melt so you get a big splash of water with your ice or it drips out into the tray leaving a water mark. The design it terrible. I will buy an LG or GE profile when the protection plan expires.
by
Response from SamsungJul 1, 2022
Hi 1983Falcon,
Thank you for sharing your feedback. Your satisfaction is our top priority, and we are glad you are using Samsung products. We apologize for the inconvenience of the refrigerator having a temperature issue, making a loud noise, and the ice maker not working. We understand it is important to have a working ice maker to prevent us from having to stock up on ice for parties and special occasions you host at home. We will surely notate this feedback for better products and services in the future.
For future reference, I highly recommend visiting these links for basic troubleshooting steps:
https://www.samsung.com/us/support/search/?query=refigerator&referrerPageUrl=https://www.samsung.com/us/support/
Understand the noises coming from your refrigerator:
https://www.samsung.com/us/support/troubleshooting/TSG01001032/
Cooling issues with the refrigerator or freezer:
https://www.samsung.com/us/support/troubleshooting/TSG01001027/
Frost forms in the freezer or refrigerator:
https://www.samsung.com/us/support/troubleshooting/TSG01109344/
The ice maker is not working:
https://www.samsung.com/us/support/troubleshooting/TSG01001012/
You may check this link for future reference to reduce unnecessary repairs over the refrigerator's lifetime.
https://www.samsung.com/us/support/answer/ANS00079481/
If repair is needed, please take note of your warranty coverage:
https://www.samsung.com/us/support/service/warranty/RF28HMEDBSR/AA
If assistance is needed, please reach us with the following options to further assist you:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
Reference Ticket number: 1144654563
Thank you for choosing Samsung. Have a great day.
-Trisha-
Thank you for sharing your feedback. Your satisfaction is our top priority, and we are glad you are using Samsung products. We apologize for the inconvenience of the refrigerator having a temperature issue, making a loud noise, and the ice maker not working. We understand it is important to have a working ice maker to prevent us from having to stock up on ice for parties and special occasions you host at home. We will surely notate this feedback for better products and services in the future.
For future reference, I highly recommend visiting these links for basic troubleshooting steps:
https://www.samsung.com/us/support/search/?query=refigerator&referrerPageUrl=https://www.samsung.com/us/support/
Understand the noises coming from your refrigerator:
https://www.samsung.com/us/support/troubleshooting/TSG01001032/
Cooling issues with the refrigerator or freezer:
https://www.samsung.com/us/support/troubleshooting/TSG01001027/
Frost forms in the freezer or refrigerator:
https://www.samsung.com/us/support/troubleshooting/TSG01109344/
The ice maker is not working:
https://www.samsung.com/us/support/troubleshooting/TSG01001012/
You may check this link for future reference to reduce unnecessary repairs over the refrigerator's lifetime.
https://www.samsung.com/us/support/answer/ANS00079481/
If repair is needed, please take note of your warranty coverage:
https://www.samsung.com/us/support/service/warranty/RF28HMEDBSR/AA
If assistance is needed, please reach us with the following options to further assist you:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
Reference Ticket number: 1144654563
Thank you for choosing Samsung. Have a great day.
-Trisha-
Mar 2, 2019
This refrigerator (Samsung Model RF28HMEDBWW) is a piece of JUNK. Fortunately, I bought a 5 year ...
This refrigerator (Samsung Model RF28HMEDBWW) is a piece of JUNK. Fortunately, I bought a 5 year extended warranty thru Home Depot. Otherwise, repair costs would have exceeded the original cost of the refrigerator. Both Home Depot and Asurion, the warranty issuer, should "light a fire under Samsung's butt" over this turkey of an appliance. When I emailed Samsung's US CEO, a person on his staff called me to inform me "they had experienced no quality issues. What a crock of "natural fertilizer!"
During the 1st 4 years owning this lemon, the icemaker has completely failed three times. It also leaks water which runs out of the icemaker and freezes into a large clump that I have to melt and remove about every 4-5 weeks. Then, the most recent warranty claim was for the refrigeration area temperature controller. This controller failed, causing the formation of a massive ice chunk behind the inside panel of the refrigerator. Some of the ice also formed INSIDE the refrigerator on the surface of this panel. It took the technician over 45 minutes to melt this ice using his portable steamer device. Check out the attached pictures!
Needless to say, I will NEVER buy anything else under the Samsung brand, not even a toothpick, and certainly nothing electronic like a TV, appliance or smartphone.
Asurion has emailed me that if the icemaker fails again before the end of the 5-year warranty, they will "discuss replacement options." If we get to that, I will ask for a Whirlpool as the replacement. NEVER had a problem with their products --- all lasted more than 10 years without a single repair. I replaced a functioning 22 year old Whirlpool with this Samsung LEMON. Bad decision!!
by
Response from SamsungFeb 3, 2021
I understand how frustrating it can be when results and expectations don't quite meet. You are a valued customer and your experience matters to us. We are continually improving our products and services, and your feedback is vital to that process. Thank you for being a Samsung customer! ^Shifa
Feb 26, 2019
Looks beautiful in our new office.
Looks beautiful in our new office.
by
Response from SamsungFeb 3, 2021
We are happy that you are happy! Thank you for being the best part of Samsung. ^Shifa
Feb 12, 2019
Love this refrigerator. That extra center drawer is so awesome to have.
Love this refrigerator. That extra center drawer is so awesome to have.
by
Response from SamsungFeb 3, 2021
We're so glad you love it, Bonnie. Thanks for taking the time to leave us awesome feedback. ^Shifa
Jan 30, 2019
There's a design flaw with Samsung ice makers that causes ice to build up inside the ice maker, p...
There's a design flaw with Samsung ice makers that causes ice to build up inside the ice maker, preventing it from making/dropping ice into the bucket. Please read the other negative reviews and search Google - you'll see it's a well known problem. Your ice maker will stop working and Samsung won't do anything about it.
by
Response from SamsungFeb 3, 2021
Hey, Jeff. We are always happy to help. To further support your concerns I'm including the link to the troubleshooting guide (https://bit.ly/2OFma8T) to resolve the issue. Thank you for choosing Samsung. ^Shifa
Jan 27, 2019
Icemaker has BIG issues
Ice make has major issues. French door ice makers icing, frosting up and not working. When warmer, moister air enters the ice area, frost is formed which stops the fan that is above the evaporator in the back of the ice area on some models and this is one of them. I have not been able to make ice properly since I've owned it. You have to constantly manually deice and then turn the icemaker back on only to have for about a month before you have to deice it again.
by
Response from Samsung CaresJan 29, 2019
I realize your experience has been less than ideal, and I definitely understand. You are a valued customer and your experience matters to us. We are continually improving our products and services, and your feedback is vital to that process. Thank you for being a Samsung customer! ^Cat
Customer review from Samsung USJan 15, 2019
We purchased this unit approximately 5 years ago and have been extremely happy with it. Pros.. I...
We purchased this unit approximately 5 years ago and have been extremely happy with it.
Pros.. It has awesome features and is very attractive, easy to locate foods, plenty of space and very quite. The interior lighting is great and we have had many compliments on it. It has also been very reliable. It has never required service.
.
Cons.. The water filter can be very difficult to remove after a while and it is quite expensive to replace.
The LED light that indicates water on door panel has gone dim and is difficult to see in daylight.
by
Response from SamsungFeb 3, 2021
Thank you cgrant! I am thrilled to hear how much you love your Samsung refrigerator. The wide range of features makes it a great choice. I appreciate the great review as well! ^Shifa
Dec 26, 2018
Love this refrigerator! Loads of room and the middle drawer for platters is amazing! The crispers...
Love this refrigerator! Loads of room and the middle drawer for platters is amazing! The crispers are huge! No drip dispenser! Very quiet and well designed.
by
Dec 11, 2018
Love this refrigerator! No finger prints. The color is so rich looking. Lots of room.
Love this refrigerator! No finger prints. The color is so rich looking. Lots of room.
by
Response from SamsungFeb 3, 2021
Samsung loves that you love your new fridge. We are glad to hear that its spacious interior and sleek finish on the exterior has exceeded your expectations. Thank you for selecting Samsung, and we welcome you to the Samsung experience. ^Cat
Nov 28, 2018
Great space and features!
I bought this the other day and received it today and I couldn’t be more happier with the space it has and how beautiful it looks in my kitchen.
by
Response from Samsung CaresMar 21, 2019
Excellent News! Your new refrigerators sleek design and ample storage space is a wonderful addition to any kitchen, and glad you found that in our fridge. Welcome to the Samsung family! ^Cat
Customer review from Samsung USOct 23, 2018
Don't rely on every review you read. WE LOVE IT! We have had it for only a couple of months but ...
Don't rely on every review you read. WE LOVE IT! We have had it for only a couple of months but our last Samsung refrigerator lasted almost 10 years. This new model is assume. The mid drawer is a huge energy saver and super convenient. The interior lighting is very bright and lights every corner. This refrigerator is so quite. The ice maker is fairly quite too, as it only makes noise when the ice tray empties. And if it makes to much noise for you???? Wow, you are probably anode with crying babies and barking dogs too. But our new SAMSUNG has worked very well. We love us some SAMSUNG TECH!!!!
by
Response from SamsungFeb 3, 2021
Hey there Peach, thank you so much for this great feedback! We are oh so grateful to have you as a customer! ^Bri
Aug 18, 2018
It is very early yet, as I have had this refrigerator for less than a week, so this review cannot...
It is very early yet, as I have had this refrigerator for less than a week, so this review cannot address long term reliability issues. On the positive side, the appearance is great and the fridge seems to be operating properly. It maintains the individually set temperatures in three separate compartments (fridge, freezer and "flex zone"). The water and ice dispensers seem to work as expected. This particular model is spacious, well lit and the controls are easy to understand and operate. This refrigerator runs amazingly quiet compared to our 20+ year old Kenmore, which was louder but not especially annoying. You can hear the sound of the icemaker as it discharges ice into the storage container, but it is not bad. On the negative side, one of the doors was slightly misaligned (a fraction of a inch lower than the opposing door). This must be a recurring factory issue because a few "door adjustment" snap ring type washers were included in the documentation package for that very purpose. I adjusted the door myself using the washers provided - it was not difficult. The most difficulty I had was figuring out which instructions to use among the three sets of instructions provided. Only one instruction set will match the particular door hinge on your fridge.
by
Aug 2, 2018
BeautifulBeautiful. Love the drawer that can be used as snack drawer or freezer.
BeautifulBeautiful. Love the drawer that can be used as snack drawer or freezer.
by
Jul 31, 2018
Exactly what I wanted .
Exactly what I wanted .
by
Jul 17, 2018
DO NOT BUY
I've had two repairman over to fix the ice maker and both have said I should not have purchased a Samsung refrigerator due to the amount of problems they service. They also told me it's a bad idea to buy a refrigerator with an ice maker in it. They said the ice maker should always be in the freezer, because when it's in the refrigerator warm air gets inside of it. Then it builds up ice around the ice maker due to that warm air. If you buy a refrigerator please learn from my mistakes and get one with an ice maker in the freezer.
by
Response from Samsung CareApr 25, 2022
Hello Dean5858,
Thank you for bringing this to our attention. We appreciate you letting us know that your Samsung refrigerator's ice maker has an issue. We apologize for the inconvenience this has caused you, especially since there have been two repair visits already. It's not the experience we want you to have with one of our products, and we'll be glad to look into this for you.
Attached are the links to the troubleshooting guide you can try when your Samsung refrigerator's ice maker is not working and for the frost that forms in the freezer or refrigerator.
https://www.samsung.com/us/support/troubleshooting/TSG01001012/
https://www.samsung.com/us/support/troubleshooting/TSG01109344/
The link below contains information about maintaining the ice maker in your Samsung refrigerator for reference.
https://www.youtube.com/watch?v=EsbHtpc1ak4
I've also included a link to our warranty page to learn more about the product's warranty coverage.
https://www.samsung.com/us/support/service/warranty/RF28HMEDBSR/AA
For further assistance, do not hesitate to reach out via our Support Channels below should you wish to speak with a live representative:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.commuity.samsung.com/t5/Samsung-Community/ct-p/us
Thank you, and stay safe!
Your Reference Ticket Number: 1144439899
-Angelica
Customer review from Samsung USMay 8, 2018
Fantastic purchase! My husband and I love this Samsung refrigerator. We especially love the outsi...
Fantastic purchase! My husband and I love this Samsung refrigerator. We especially love the outside middle drawer where we store all lunch meats, cheeses, bacon , butter and eggs leaving so much more room inside for more items where two shelves lift up for tall items. The crispers are large and we have enough room for one side to store our veggies and other side for our fruit. Loving the flex handles! The lower freezer has an awesome hidden drawer where we store our ice cream, popcycles and extras leaving room below for a large Turkey and all dinner meets and then there is a shelf that goes across that is out of the way where we store ice packs and stuff Incase our grandchildren get booboos or us older folk have aches and pains. This Fridge is absolutely Beautiful and we are very happy. Service was outstanding too.
by
May 8, 2018
I love this refrigerator! Easy access to items in the refrigerator. Very spacious! Love the Fl...
I love this refrigerator! Easy access to items in the refrigerator. Very spacious! Love the Flex Zone Drawer. I would highly recommend this product!
by
