Customer Reviews for Samsung 28.15 cu. ft. 4-Door French Door Refrigerator in Stainless Steel

Hi Chad, Thank you for sharing your feedback. Your satisfaction is our topmost priority and we are glad that you are using a Samsung product. We apologize for the inconvenience of the refrigerator temperature issues. We will surely notate this feedback for better products and options in the future. I highly recommend visiting these links for basic troubleshooting steps: Cooling issues with refrigerator or freezer: https://www.samsung.com/us/support/troubleshooting/TSG01001027/ Recommended temperatures: https://www.samsung.com/us/support/answer/ANS00080450/ You may check this link for future reference to reduce unnecessary repairs over the refrigerator's lifetime. https://www.samsung.com/us/support/answer/ANS00079481/ If repair is needed, please take note of your warranty coverage: https://www.samsung.com/us/support/service/warranty/RF28HMEDBSR/AA If assistance is needed, please reach us with the following options to further assist you: 1. Facebook Messenger: http://m.me/samsungsupport 2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513 3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us Reference Ticket number: 1144413420 Thank you for choosing Samsung. Have a great day. -Trisha-

I'm sorry to hear how your experience has gone with the refrigerator. We here at Samsung can understand and respect your decision not to continue with service. If you do change your mind about having a technician; You can use the link below. Thank you for being a crucial part of Samsung. ^Pat https://www.samsung.com/us/support/service/locations/

Thank you for taking the time to bring this to our attention. I know this must be frustrating to deal with the ice maker not working correctly. I have some troubleshooting steps that might help you with this concern. Just heading to the link below for assistance. ^Pat https://www.samsung.com/us/support/troubleshooting/TSG01109344/

Hello, I can understand that this has been a frustrating experience. Thank you for taking time to review your product. We are doing our best to improve the quality of our products. We would like to inquire further about your review with you. For more assistance, please reach out to us on Facebook at (http://m.me/samsungsupport) or on Twitter at (https://twitter.com/messages/compose?recipient_id=18768513). When you message us, give them this number (1143821350) and it will help our team pull up your information. We look forward to hearing from you. ^Lena

Thank you for bringing this to our attention. I know it must be tough to have to defrost your ice maker so often. If you have already tried troubleshooting the unit. You can locate a service center using the link below. ^Pat https://www.samsung.com/us/support/service/locations/

I understand how this must make you feel and am sorry you have to go through this. Thank you for sharing this concern with us. The best course of action right now would be setting up a service repair. We can do it for you or you can do it by using the link below. ^Pat https://www.samsung.com/us/support/service/locations/

You're right; You should not have to defrost your refrigerator so often. Thank you for bringing this unfortunate concern to our attention. The best course of action right now would be setting up a service repair. We can do it for you or you can do it by using the link below. ^Pat https://www.samsung.com/us/support/service/locations/

Hello swest, if I were in your position, I would be upset too. We are always working to improve the quality of our products and to drive customer satisfaction. Your feedback is important to us. We would like to look into any concerns you have with your appliance. For more assistance, please reach out to us on Facebook at (http://m.me/samsungsupport) or on Twitter at (https://twitter.com/messages/compose?recipient_id=18768513). When you message us, give them this number (1143580220) and it will help our team pull up your information. We look forward to hearing from you. ^Lena

I see; thank you for sharing your experience. Our customer' s feedback is very important to us. I know this process can be a headache sometimes. So if you have any questions about the repair. Feel free to contact our Social Media team by using the information below. ^Pat 1. Facebook Messenger: http://m.me/samsungsupport 2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513 Use this ticket number: 1143550416

Hello AlabamaCatlady, that would frustrate me too if I were experiencing the ice maker freezing up. Thank you for leaving this feedback with us. We would like to look into this concern you have with your appliance. For more assistance, please reach out to us on Facebook at (http://m.me/samsungsupport) or on Twitter at (https://twitter.com/messages/compose?recipient_id=18768513). When you message us, give them this number (1143490013) and it will help our team pull up your information. We look forward to hearing from you. ^Lena

It sounds like you are dealing with a lot of problems with your refrigerator. I can understand why you are so upset. To help with this concern, we may need more information. Since water leakage and the fridge not cooling. The issue can range from the refrigerator not being leveled to the rubber seal being damaged. Please shoot us a message at our Social Media team so we can resolve this for you. ^Pat 1. Facebook Messenger: http://m.me/samsungsupport 2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513 Use the ticket number: 1143468728

Hey, Steffen. It sounds like you are having some trouble controlling the temperature. I would like to inform you there is a 5-year warranty for the refrigeration system of the unit. You can find the full details of the warranty in the link here: https://www.samsung.com/us/support/service/warranty/RF28HMEDBSR/AA. If you have any questions for us, feel free to contact us by using the links below. ^Pat 1. Facebook Messenger: http://m.me/samsungsupport 2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513 Use this ticket number: 1143453653

It sounds like you have been dealing with this for some time now, so I can definitely relate to how you are feeling right now. There are a couple of options we can go about helping you. If you need a guide on troubleshooting your ice maker; You can use the link here: https://www.samsung.com/us/support/troubleshooting/TSG01001012//#ice-maker-is-making-some-ice-but-not-enough. If you would like for us to look into your concern. We would be happy to chat with you. Just contact us by using the links below. ^Pat 1. Facebook Messenger: http://m.me/samsungsupport 2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513 Use this ticket number: 1143454433

Hello DanG, we are sorry to hear that your experience has been less than ideal. This experience is not what we expect for our customers. We really appreciate you taking the time to sit down and write out all the details of your experience. We definitely want all of our customers to enjoy their appliances and to have many years of use. Feedback like yours will certainly help us to continue improving our products and customer experiences. If the problem has not been resolved, please reach out to our support team on Facebook at (http://m.me/samsungsupport) or on Twitter at (https://twitter.com/messages/compose?recipient_id=18768513). When you message us, give them this number (1143445930) and it will help our team pull up your information. We thank you for being a Samsung customer. ^Lena

Hello dancingrain, I would have a hard time with that too. You are a valued customer and your experience matters to us. We are continually improving our products and services, and your feedback is vital to that process. We would love the opportunity to speak with you regarding your concerns on the ice maker. For further assistance, please reach out to us on Facebook at (http://m.me/samsungsupport) or on Twitter at (https://twitter.com/messages/compose?recipient_id=18768513). When you message us, give them this number (1143415726) and it will help our team pull up your information. We thank you for being a Samsung customer. ^Lena

Hello Marsha, that would frustrate me too if I were experiencing the ice maker not working properly. Thank you for leaving this feedback with us. We have a couple of options to help resolve your concerns. First, try looking at these troubleshooting steps that cover ice maker concerns (https://bit.ly/3fGTWJH) and cooling concerns (https://bit.ly/3fl6BTq). If you need further assistance, reach out to our support team directly on Facebook at (http://m.me/samsungsupport) or on Twitter at (https://twitter.com/messages/compose?recipient_id=18768513). When you message us, give them this number (1143343567) and it will help our team pull up your information. Thank you for being a Samsung customer. ^Lena

Sorry to hear this about your refrigerator. I know this must be frustrating to go through. Alex, your opinion is important to us, and we don't want our customers to worry about defrosting the ice maker every week. I wish we had more options to resolve your concern. Unfortunately, contacting a service repair would be the best way to go about fixing this. You can find one by using the link below. ^Pat. https://www.samsung.com/us/support/service/locations/

Hello Edward, we understand your concerns and we value your feedback. We are always working to improve the quality of our products and to drive customer satisfaction. Your feedback is important to us and your concerns will be shared with our product team. If you have questions or further concerns, contact us directly on Facebook at (http://m.me/samsungsupport) or on Twitter at (https://twitter.com/messages/compose?recipient_id=18768513). When you message us, give them this number (1143283809) and it will help our team pull up your information. Thank you for being a Samsung customer. ^Lena

Hello Mike, I can understand that this has been a frustrating experience and I would feel the same way, too. We manufacture several different models with various features, and it is only through feedback from customers like yourself that we are able to make our products better. We are always looking for areas in which we can improve our products. I am including a link to a troubleshooting guide to support your concerns on the ice maker (https://bit.ly/3gQdVrr). If you need further assistance, please reach out to us on Facebook at (http://m.me/samsungsupport) or on Twitter at (https://twitter.com/messages/compose?recipient_id=18768513). When you message us, give them this number (1143259395) and it will help our team pull up your information. We thank you for being a Samsung customer. ^Lena

We are sorry to hear that your unit is not working as designed. This type of experience is not what we want our customers to have. We are continuously working to improve the quality of our products. We would like to inquire further about your review with you. For more assistance, please reach out to us on Facebook at (http://m.me/samsungsupport) or on Twitter at (https://twitter.com/messages/compose?recipient_id=18768513). When you message us, give them this number (1143184879) and it will help our team pull up your information. We look forward to hearing from you. ^Lena

I am sorry you had to go through this. I wish there were more options for us to take to resolve your concern. Unfortunately, we can only recommend contacting a service center. If you do change your mind about having a technician; You can use the link below. Thank you for being a crucial part of Samsung. ^Pat https://www.samsung.com/us/support/service/locations/

We have a few options that may resolve your concern. Depending on your situation, we can go over those alternatives with you. For assistance, please contact our Social Media team for help. Thank you! ^Pat 1. Facebook Messenger: http://m.me/samsungsupport 2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513 This is your ticket number: 1143011568

If you have already tried troubleshooting for the fridge, we can look into other options. Why don't you try contacting us by using the information below. ^Pat 1. Facebook Messenger: http://m.me/samsungsupport 2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513 Use this ticket number: 1142880391

Hello Amanda! We appreciate your review! I understand you have concerns regarding your ice maker as well as your refrigerator being noisy. I want to provide as much help as possible. Below is a link to help assist wit your ice maker and the second link sheds light regarding the noises the refrigerator make.
(http://www.samsung.com/us/support/troubleshooting/TSG01001012/
and
(http://www.samsung.com/us/support/troubleshooting/TSG01001032/)
Thanks for choosing Samsung.^Nic

We would need to look into this concern at your best convenience to help resolve this dilemma. ^Pat 1. Facebook Messenger: http://m.me/samsungsupport 2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513

We appreciate you shedding some light on the situation. I apologize for this inconvenience this has caused and we will continue to improve our products for future experiences. Thank you for taking the time and the leap of faith with us. ^Pat

Hello Tammy! Thank you for your review. I know it can be frustrating when your icemaker is not meeting your expectations. I want to provide a link that will help you with your concerns to rectify the issues.
(http://bit.ly/2S5SF0S ).
Thank you so much for being a loyal Samsung customer.^Nic

Hello, Carolyn! If you would like service to resolve this issue, please use the following link (https://www.samsung.com/us/support/service/locations/) Thank you for sharing your Samsung experience! ^Ty