Customer Reviews for Samsung 28.15 cu. ft. 4-Door French Door Refrigerator in Stainless Steel
- Available in standard 36 in. or slim 33 in. widths
- FlexZone Drawer and SmartDivider make four flexible compartments
- Ice Master produces 10 lbs. of ice per day and stores 4.2 lbs
Customer Reviews
May 9, 2016
Looks great; nice lighting; easy to use; great freezer - lots of space.
Only owned for a few days but thus far, I very much like -- visible from family room and dining area --- very beautiful appliance. Getting used to the motor - it is far quieter than any prior refrigerator but still has a gentle hum.
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Customer review from Samsung USDec 27, 2015
Don't buy a Samsung appliance
Samsung needs to stick to phones, TV sets and computers. Refrigerator construction is terrible. Have had the RF4287HARS for 3 years. Started having trouble at end of first year. Plastic shelves for doors are cheaply made, cannot hold more than some light weight items or the shelf falls out. It cannot be securely replaced in the shelf and continues to be a "falling out" problem, and eventually cracks. Same with the freezer drawer! Also, there is an intrusion of water into the freezer over the last 18 months. I have to remove the inner drawer and melt / get out a layer of ice to be able to close the drawer. The ice forms in a sheet along the bottom and I have removed some pieces that are 3 inches thick towards the back. Two other persons who have a similar Samsung refrigerator have the same complaints on the quality of the performance and construction!
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Customer review from Samsung USSep 4, 2015
PUBLISHED SPECS ON THIS REFRIGERATOR ARE WRONG!
I bought this refrigerator based on the specs published on this website and the information card that was posted directly above the product in the Home Depot store that both state the product has a width of 35.75 inches. THAT WIDTH IS NOT CORRECT!! The space in my kitchen is EXACTLY 36 inches wide and this refrigerator DID NOT FIT IN IT. THE CORRECT WIDTH FOR THIS REFRIGERATOR IS 36 INCHES. The box that the fridge comes in has the correct width marked on it but this website is INCORRECT AND SO IS THE INFO AT THE STORE. IF YOUR SPACE IS EXACTLY 36 INCHES WIDE THIS REFRIGERATOR WILL NOT FIT IN IT. I had to have someone from the store come to my house with a sander to shave the wood frame that surrounds the fridge down enough for it to slide into it. I LOVE the refrigerator but it was a long hard road to finally get it into my house and installed properly. Much grief and frustration could have been completely avoided if the information posted about this refrigerator had been correct. That is the only reason I gave it 4 stars instead of 5. Having said all of that it is a BEAUTIFUL fridge and I do love it!
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Aug 28, 2015
Very Nice Fridge
We love this design! Everything is very visible and the lighting is excellent. Everything worked after it was delivered, and there were no surprises. The flexi-drawer is very convenient for drinks and snacks.
We keep the fridge free of finger prints and smudges, but I wish they had used a slightly higher grade of Stainless steel for the front of the fridge, like the insides of their dishwashers or the top of their ranges. Would have meant less worry and cleanup.
However, I wouldn't take a star off for that.
The ice-maker is really good and produces a lot of ice fairly quickly.
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Customer review from Samsung USAug 15, 2015
Great Fridge
We were a little nervous about buying this Samsung after reading other reviews, but so far we have had none of the problems mentioned. It has been fantastic! It cooled down very quickly and is very spacious. We love the LED lighting and having everything at eye level versus having things lower on our old side by side. The ice maker produces ice very quickly. Other reviews have mentioned noise, there is some when it drops a fresh batch of ice but that is common to the all of the ones we have had. We are very happy with this fridge and would definitely recommend it!
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Jul 27, 2015
Convenience of the French Door Refrigerator
We already owned an Samsung side-by-side but we were attracted to the convenience of the French Door design so we moved our side by side to our cottage and bought the French Door model. We love both units.
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Customer review from Samsung USJun 6, 2015
Really nice, but horrible Ice maker
We have had this for over a year and really like it. It looks great, and has all the room you need, plus it helps freeze my popsicles even faster with the power freeze mode. What's nice is that you can keep all the lunch meat and your kids snacks in the smaller middle drawer so they can reach it themselves without asking you to help them constantly. As far as smudges and finger prints, they just don't show up on this like so many other stainless steel appliances. I only have to clean mine when someone splashes food or drink on it, so that's a plus. The only flaw I can find with this refrigerator is the ice maker. Even when you switch it to cubed ice, it still crushes it. I hate crushed ice!! I will say however that the water dispenser pushes water out very fast, so you wont have to wait an hour for a cold drink. The only reason I gave this a 4 star instead of a 5 was because of the ice maker, and the water filter cost $45.00 to replace; hat's a bit steep. Other than that, we love it!
by
Jan 6, 2015
Good purchase
We have had the fridge for a week only. So far so good. Lots of room. Arrangement is very practical.
by
Jan 6, 2015
Solid value, with great features
Great fridge. Much bigger interior than the old fridge it replaced. We got the fridge in black as it matches the other appliances and bucks the stainless steel trend.
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Dec 17, 2014
RUSTED - within a day
The "Stainless Steel" has rust marks within 1 day of installation. Everywhere the water dripped from the dispenser. I called Samsung and was told it's cosmetic and it is NOT covered. I did additional research and this is a known problem for a couple years
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Aug 1, 2014
Samsung 4 door refrigerator
Love the 4 doors! The middle drawer can be set for refrigeration or freeze mode, plus you can fit a party tray in the drawer!
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Jul 29, 2014
Great addition to the kitchen
This is a quality unit. Plenty of space and nicely placed shelves for viewing of produce. Can't say enough about the lack of noise. It is so nice to go to bed and not hear the sound an ice machine or compressor kicking in. The unit keeps a consistent temperature in the cooler and freezer sections. The flex temp. compartment is a plus and great for deli items and wine cooling. Unlike a lot of other refrigerators the stainless steel is for real, don't try to hang a magnet on it because it won't stay. I have only had the unit a short while but very pleased with the refrigerator fit. Now to customize the placement.
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May 26, 2014
Tight Fit
Just had this delivered on May 23rd. We had a 36 in wide opening that was not quite wide enough due to vents on each side at the bottom. We were able to sand a bit to get it in but be careful you must probably have a little more that 36 inches. Height was right on the money but the hinges are deep so even though we though we didn't need to worry about the height of the hinges since it was going to stick out, we were wrong. Good thing we had enough room.
Delivery guys were great but couldn't install due to width and we had an inset electrical plug box. We thought it would give us more depth room. We were wrong. The plug is one of those one that the cord goes to the side.
Beautiful Frig. see the picture. Almost went with counter dept but decided this size was fine. Bought in store to get my 24 months financing.
Only thing so far is watch the height of frig inside, may not work for all. Just had a small milk and had to lift shelf up. Yes we can adjust the other shelves but are going to lose space. We are not real picky about the frig since just the two of us. No problems so far, but it has taken the ice maker a long time to fill up. Again for us its alright but for a party we will definitely have to start saving in advance. Purchased the extra warranty due to some reviews regarding the ice maker. Home depot wont extend it after 5 years but we will see how it holds up. That's why I gave it 4 stars right now as we just got it but thought people should be aware of the size issue.
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Feb 4, 2024
Worse Refrigerator I've Ever Owned!
Worse Ice Maker Ever. I have resorted to buying ice cube trays to have ice. The ice maker gets iced up and won't produce ice. I have 4 friends that also purchased a Samsung Refrigerator and ALL have problems with Ice makers. This fridge will be going into my garage as a spare and am buying a different brand for my kitchen.
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Response from SEA CAREFeb 5, 2024
We truly value your fridge convenience. Our goal is to get this resolved immediately, JuleM.
The link below will show you the steps to increase the effectiveness of the ice maker. For more details, please select the corresponding bullet points which affect its ice production. Also, we recommend watching the YouTube video and embedded links included.
Ice maker is not working:
https://www.samsung.com/us/support/troubleshooting/TSG01001012/
Should you require further assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
When you message us, please provide us with this reference number 1146817923, to help our team pull up your information.
Have a great day!
^Chrystel
Customer review from Samsung USJan 18, 2024
Terrible fridge
We have had nothing but problems. Ice maker serviced 2x and still doesn't work. The drawer light burnt out so we don't know what temp it is and constantly freezes. The door flap broke and now the water dispenser doesn't work.
by
Dec 2, 2023
Worst refrigerator
This is the worst refrigerator. Ice maker stopped working after 6 months. It is loud. Very loud.
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Response from Samsung CareDec 4, 2023
Hello Nikky,
We understand how having a loud refrigerator and a non-working ice maker feels. We're here to assist.
Here are the resources to help with the ice maker that is not functioning correctly. Click the bullet point of the same experience you're having with the ice maker to troubleshoot it on the first link and watch the full video of the second link.
Ice maker is not working:
https://www.samsung.com/us/support/troubleshooting/TSG01001012/
Ice maker is not working properly:
https://www.youtube.com/watch?v=rArwTN_yhCc
We recommend checking the resource below for your Samsung refrigerator's noise to know what's causing it. Please browse the guide and pick the one that best defines the noise to troubleshoot it. It also includes a video link you can watch from beginning to end.
Understand the noises coming from your Samsung refrigerator:
https://www.samsung.com/us/support/troubleshooting/TSG01001032/
Lastly, the video link below has information about maintaining the ice maker, which we recommend checking, too. You may watch the entirety of the video.
How to maintain the ice maker in your Samsung refrigerator:
https://www.youtube.com/watch?v=EsbHtpc1ak4
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.commuity.samsung.com/t5/Samsung-Community/ct-p/us
Please provide us with this reference number (1146594737) to help our team pull up your information when you message us.
Thank you.
-Angelica
Customer review from Samsung USOct 19, 2023
Not so reliable
My refrigerator form the start the Ice maker was a disaster
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Response from SEA CareOct 20, 2023
Hi pau1,
We understand how frustrating it is not to have a working ice maker. Allow us to assist you with the ice maker.
Here is a link to help you with the ice maker. Please select the radio button that best describes your ice maker experience, watch the full video, follow the steps, and click the hyperlinks for further assistance.
Ice maker is not working.
https://www.samsung.com/us/support/troubleshooting/TSG01001012/
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/Samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.Samsung.com/t5/Samsung-Community/ct-p/us
When you message us, please provide us with this reference number 1146430171 to help our team pull up your information.
Have a great day.
^Aloe
Customer review from Samsung USOct 18, 2023
Good design until the ice maker dies
Ice maker guaranteed to die , causing over icing. If you turn it off fridge defrosts and water everywhere
Multiple attempts at repair and replacement timtamunsuccessful
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Response from SEA CareOct 19, 2023
Hi there,
I can only imagine the effort you exerted to have the fridge fixed. Let us help you get the refrigerator in good shape.
Here is a link to help you with the ice maker. Please see the "Block of ice in the freezer ice bucket" section and follow the steps for assistance.
Ice maker is not working.
https://www.samsung.com/us/support/troubleshooting/TSG01001012/#ice-bucket-is-stuck-or-has-a-block-of-ice
Here is a link to help you with the water leak. Please watch the full video, follow the steps, and click the hyperlinks for further assistance.
Water leaks in a Samsung refrigerator.
https://www.samsung.com/us/support/troubleshooting/TSG01001852/#leaks-from-the-dispenser-under-the-drawers-under-the-fridge-or-other-areas
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/Samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.Samsung.com/t5/Samsung-Community/ct-p/us
When you message us, please provide us with this reference number 1146426922 to help our team pull up your information.
Have a great day.
^Aloe
Customer review from Samsung USSep 24, 2023
Poor Design and Support
I have had this refrigerator for almost 5 years and I will never buy a Samsung Refrigerator again--or any other Samsung appliance. There are two main issues.
First, the ice maker. (If you've read other reviews, you're shocked!) After the first year of ownership, the ice maker began continuously frosting up--the entire back of the ice maker would be solid ice and the ice in the bucket would begin turning slushie. I have had to defrost and remove the ice maker every two or three months. I have taken to turning off the ice maker until I run out of ice--this slows down the icing up, but doesn't eliminate it. I replaced the icemaker unit with a redesign (more on that later) and it was good for half a year, but it has started again. The thing is that Samsung knows about this and refuses to acknowledge the poor design or do anything about it. (Just do an internet search for details.) I found a Samsung Service Bulletin that discusses all the possible solutions to this; the final step was replacing the unit with a (slightly) redesigned ice maker. This service bulletin came out a year before my refrigerator was manufactured--but my refrigerator still came with the old, defective ice maker! This tells me that I cannot trust Samsung to do what is right.
Secondly, the middle drawer has the wiring for the drawer in the tracks on the side of the drawer. Over the course of time, the shielding on the wires has become frayed and the controls for the drawer (along with the freezer light) no longer work. And sometimes the drawer doesn't close all the way because of this. Since the drawer still stays cold (I assume at the regular refrigerator temp) I just put up with it.
I like the rest of the refrigerator, but because of these two things, I cannot give it anything but one star. I have to spend too much time dealing with something I shouldn't have to think about ever.
by
Response from SEA CareSep 27, 2023
Hi there,
I can totally understand the experience you had with the refrigerator. Let's get this sorted out right away.
To ensure optimal performance, we strongly advise setting the temperature to 0 °F (-18 °C) for the freezer and 37 °F (3 °C) for the fridge.
This helpful guide will walk you through which steps to take when the ice maker is frozen over.
Ice maker is frozen over:
https://www.samsung.com/us/support/troubleshooting/TSG01001012/#ice-bucket-is-stuck-or-has-a-block-of-ice
To help you get the drawer door to close properly, please go ahead and check this guide together with the embedded link about the "Frost troubleshooting guide" (if any).
Refrigerator or freezer doors will not close:
https://www.samsung.com/us/support/troubleshooting/TSG01001017/#middle-or-freezer-pull-out-door-on-the-refrigerator-does-not-close
We also recommend visiting this link to get the control panel's diagnosis. Kindly fully watch the YouTube video and click on the hyperlink about "Unlocking the panel."
The refrigerator panel will not respond:
https://www.samsung.com/us/support/troubleshooting/TSG01202605/#refrigerator-panel-will-not-respond
Should you require further assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
When you message us, please provide us with this reference number 1146336760, to help our team pull up your information.
Have a great day!
^Chrystel
Customer review from Samsung USSep 15, 2023
Just Average
Purchased this product at in 4/2015. Out of pocket replaced door to chef's drawer. Samsung replaced back panel of interior fridge at no charge. It had entirely frozen over. Ice maker has to be defrosted once a week. Never buy a fridge with ice maker in the refrigerated compartment instead of the freezer. Freezer died 8/2023 due to sealed system failure. Samsung wanted way to much to replace with no guarantee it would work. Too fancy for what you need it for. Just make a few ice cubes and keep the food cold. Tossed Samsung and purchased a very simple and way less expensive fridge. It makes a few ice cubes in the freezer, filters some water and keeps the food cold. Nothing is made to last these days. Already started saving for a new fridge.
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Response from SEA CareSep 19, 2023
Hi Pat942,
Thank you for choosing Samsung for your refrigerator needs. We're saddened that you no longer have the product and would love to work with you in the future.
Please visit www.samsung.com or one of our partners to explore products that better fit your needs.
Have a great day!
^Chrystel
Customer review from Samsung USSep 15, 2023
Don't buy
Not worth the hassle. Didn't last 5 years. Ice maker design terrible
by
Response from SEA CareSep 18, 2023
Hi there,
Your convenience with the fridge matters to us. Allow us to help you.
We would love to speak to you directly to get more information about your fridge for better assistance.
Please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
When you message us, please provide us with this reference number 1146295805, to help our team pull up your information.
Have a great day!
^Chrystel
Customer review from Samsung USSep 15, 2023
Horrible refrigerator
Stay clear of Samsung. This refrigerator has been nothing but problems. The ice maker freezes up and it does not cool properly.
by
Response from SEA CareSep 18, 2023
How you feel about the refrigerator is valid. We're here to get you assisted, Joya.
To help you with the refrigerator's cooling temperature diagnosis, please go through this link and select the corresponding bullet points that affect the fridge.
Refrigerator does not cool properly:
https://www.samsung.com/us/support/troubleshooting/TSG01001027/
This additional guide will walk you through steps to take when the ice maker is frozen.
Ice maker is frozen over:
https://www.samsung.com/us/support/troubleshooting/TSG01001012/#ice-bucket-is-stuck-or-has-a-block-of-ice
Should you need further assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
When you message us, please provide us with this reference number 1146296041, to help our team pull up your information.
Have a great day!
^Chrystel
Customer review from Samsung USSep 8, 2023
Could be better for the price
Not the usual Samsung quality. Ice maker is terrible. It leaks, and does not produce a sufficient amount of ice to make it through the day for a family of four. The water dispensed comes out warm.
Besides that important aspect, it does everything else well and provides sufficient cooling power. All my appliances are Samsung, but I will be more careful in the future when buying Samsung products because this one left me highly disappointed.
by
Response from Samsung CareSep 11, 2023
We know the significance of having an efficiently working refrigerator, Rick. Let us help.
We have provided a link that contains complete information on how to deal with refrigerator water leaks. We recommend watching the video in the resource from beginning to end, as it outlines preventive actions and solutions for stopping the leaks. Additionally, the guide provides instructions on how to level the refrigerator.
Leaks from the dispenser, under the drawers, under the fridge, or other areas:
https://www.samsung.com/us/support/troubleshooting/TSG01001852/#leaks-from-the-dispenser-under-the-drawers-under-the-fridge-or-other-areas
Here is a link for troubleshooting steps when the ice maker does not make enough ice. It also contains other links for no water dispensing at all, removing and replacing the water filter, increasing the cooling performance, error codes, and a video to watch from start to finish about fixing the ice maker.
Ice maker is making some ice, but not enough:
https://www.samsung.com/us/support/troubleshooting/TSG01001012/#ice-maker-is-making-some-ice-but-not-enough
To troubleshoot a water dispenser that dispenses warm water, browse the link below until the "Water from the dispenser is warm" section for more information. This guide also includes a video you may watch from start until the end.
Water from the dispenser is warm or tastes bad:
https://www.samsung.com/us/support/troubleshooting/TSG01001875/#water-from-the-dispenser-is-warm-or-tastes-bad
Lastly, we have also provided another video link to watch until the end for maintaining the ice maker.
How to maintain the ice maker in your Samsung refrigerator:
https://www.youtube.com/watch?v=EsbHtpc1ak4
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.commuity.samsung.com/t5/Samsung-Community/ct-p/us
Please provide us with this reference number (1146271119) to help our team pull up your information when you message us.
Thank you.
-Angelica
Customer review from Samsung USAug 15, 2023
Badly engineered fridge. Never worked
Worst fridge I ever owned. Ice buildup behind back cooling wall clogs up the fans. Temperature rises quickly inside and food spoils.
by
Response from Customer careAug 16, 2023
Greetings,
Having a refrigerator that provides you with a top performance is a must-have in every household. Let's ensure yours gives its best result.
I have provided a link below that will help guide you to ensure there is no ice build-up on the refrigerator wall. Learn more by clicking the link.
Frost forms in the freezer or refrigerator:
https://www.samsung.com/us/support/troubleshooting/TSG01109344/#frost-in-the-freezer-or-refrigerator
Should you need more assistance with the refrigerator, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/Samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.Samsung.com/t5/Samsung-Community/ct-p/us
Please provide us with this reference number (1146157714) to help our team pull up your information when you message us.
Have a great day.
-Ernest-
Customer review from Samsung USAug 10, 2023
Avoidbthis fridge
Worst appliance we have ever owned! Thank goodness we had 5 yr coverage. Temp display reflects in correctly - frig turns off randomly and temp displays do not reflect actual temperature. Have to turn on/off to get fridge running. After 4 frustrating years we were reimbursed.
by
Response from Customer careAug 18, 2023
Hi Mike,
Thank you for choosing Samsung for your refrigerator needs. We're saddened that you no longer have the product and would love to work with you in the future.
Please visit www.Samsung.com or one of our partners to explore products that better fit your needs.
Have a great day,
-Ernest-
Customer review from Samsung USJul 28, 2023
Terrible Product
We have had this refrigerator less than 10 years, every few years have to have someone come work on it because the top DOES NOT KEEP TEMPERATURE. The ice maker has never worked properly, freezes up constantly. I would strongly discourage anyone from buying a Samsung appliance going forward.
by
Response from Customer careAug 2, 2023
Greetings,
We understand the significance of the ice maker and the refrigerator temperature. Let's boost its capabilities.
The guide below will show you how to fix the ice maker and refrigerator temperature. For more details, please watch the video and click the hyperlinks.
Samsung refrigerator not cooling enough:
https://www.samsung.com/us/support/troubleshooting/TSG01001029/
Ice bucket is stuck or has a block of ice:
https://www.samsung.com/us/support/troubleshooting/TSG01001791/
Should you need more assistance with the refrigerator, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/Samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.Samsung.com/t5/Samsung-Community/ct-p/us
Please provide us with this reference number (1146095344) to help our team pull up your information when you message us.
Have a great day.
-Ernest-
Customer review from Samsung USJul 23, 2023
ice maker sucks
worst ice maker ever. even when it is not frozen. which is seldom.
by
Response from Samsung CareAug 22, 2023
Hi Berg,
We can imagine your experience with the ice maker. Let us enhance its functionality.
We would be happy to speak to you directly to discuss more about your refrigerator ice maker and have it inspected on our end.
Please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
When you message us, please provide us with this reference number 1146182938, to help our team pull up your information.
Have a great day.
Melardo
Customer review from Samsung USJul 21, 2023
DO NOT waste your money on this fridge
We've had this fridge for 5 years and have had nothing but issues from the start. Constantly freezing over, leaking, you name it.. and now it won't cool at all. The only positive thing I can say is I love the flex zone drawer. I'm hopeful I'll find that feature on a different brand though, because there's a 0% chance I'll ever buy another Samsung appliance.
by
Response from Samsung CareJul 26, 2023
Greetings!
We also love the functionality and flexibility of the FlexZone drawer of this Samsung refrigerator model and feel where you are coming from when a refrigerator is operating opposite to your expectations.
Let us help you with your refrigerator. Please visit the Samsung link shared below to help with your experience. We encourage you to watch the embedded video in full as well.
Cooling issues with Samsung refrigerator or freezer:
https://www.samsung.com/us/support/troubleshooting/TSG01001027/#refrigerator-or-freezer-is-not-cooling-at-all
Please turn to page 34 of this model's user manual for additional steps to take.
https://downloadcenter.samsung.com/content/UM/201904/20190418150508115/DA68-02601G-05-190308.pdf
Should you need more assistance with cooling this refrigerator model, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
When you message us, please provide us with this reference number 1146064841 to help our team pull up your information.
Leo
Customer review from Samsung USMay 24, 2023
Awful!
Ice Maker died after a couple of years. It's too expensive to get it repaired so living with ice cube trays which I have to fill every day. Water is leaking out all over the kitchen floor. Would not recommend this appliance.
by
Response from SEA CareMay 25, 2023
Hi there,
Let us see what we can do to improve your experience with the fridge.
To help check and improve your ice maker experience, please see the link and watch the full video and click the hyperlinks (remove the water filter, and replace the filter)
Ice maker is not working https://www.samsung.com/us/support/troubleshooting/TSG01001012/
Here are some details to help determine the cause of the leak and how to fix and prevent it from happening again. Please see the link and watch the full video below.
Leaking Ref / Water leaks in a Samsung refrigerator https://www.samsung.com/us/support/troubleshooting/TSG01001852/#leaks-from-the-dispenser-under-the-drawers-under-the-fridge-or-other-areas
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/Samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.Samsung.com/t5/Samsung-Community/ct-p/us
Have a great day.
^Charles
Customer review from Samsung USMay 20, 2023
Lucky strike
I guess I got lucky, mine is 8 years old and still makes ice. Seems the Ice maker hasn't cooperated for others, but I haven't had issues other than needing to defrost the Ice maker to maintain it. Very happy with the overall design and the middle drawer for Wine works great for every beverage favorite!
by
Customer review from Samsung US
