Hello, I can see why you are so upset. We are always working to improve the quality of our products and to drive customer satisfaction and it is only through feedback from customers like yourself that we are able to make our products better. I am including a link to a helpful troubleshooting guide to support your concerns on the dryer not powering on (https://bit.ly/3k4cmay). Based on the information provided, you are currently working towards a resolution with one of our Authorized Service Providers. Should you need further assistance, please reach out to us on Facebook at (http://m.me/samsungsupport) or on Twitter at (https://twitter.com/messages/compose?recipient_id=18768513). When you message us, give them this number (1143696126) and it will help our team pull up your information. We thank you for choosing Samsung for your home. ^Lena