Hi Retired, I am sorry to hear that you have been frustrated with your TOTO Entrada. We work hard to offer quality products to our customers, but unfortunately, problems in manufacturing do occasionally occur. We will stand behind our product and we also hope that you will give us the opportunity to resolve your issue. Please contact our Technical Support department at techsupport@toto.com or call 1-888-295-8134 between 8am - 8pm EST and press "4" when prompted. I will also forward your review along to our QA team for review so that the can see what you have to say about the Entrada. I hope this helps and thank you for choosing TOTO!