Customer Reviews for Trex RainEscape Trex 16 ft. RainEscape Deck Drainage System Plastic Trough
- Deck drainage system diverts water for a dry space below the deck
- 16 ft. roll can be trimmed to any desired length
- Protects the deck substructure from moisture
Customer Reviews
Sep 7, 2023
Not the star of the show
Five years into my installation and the material is developing cracks randomly adjacent to joists, and the funnels are splitting at the score lines 90 degrees from the direction I used. Needless to say it’s not waterproof. Trex offered to send me replacement product, but why would I go through the effort to remove something that failed and the put the same stuff back? I’d stay away from RainEscape and look at one of the other products on the market
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Response from DaveSep 11, 2023
I'm sorry that you had this issue. This was some sort of manufacturing defect and not something that will happen to all our materials. We will be happy to provide you with replacement materials for your Trex RainEscape system, and the same thing will not happen. Please contact us at info@trexrainescape.com, if you would like to proceed with a warranty claim and we will be happy to help. Thank you.
- Chase
- Chase
May 17, 2021
Installation was simple and straightforward. Great product but the only thing I recommend is usin...
Installation was simple and straightforward. Great product but the only thing I recommend is using galvanized small nails to secure it instead of staples. Also make sure to offset nails from center so trex board screws do not hit the nail heads.
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Response from DaveMay 24, 2021
Thank you for your comment. We do have a number of people to want to secure it better initially, and use nails. As long as they are covered by the tape, and off center, they do work well. They are a bit more difficult to move if you have to adjust the trough pitch, but so long as you do not hit them with the deck screws it is a good solution. Thank you again for your comment.
Oct 12, 2023
Several of the rolls I bought were well shy of the indicated 16' length. One was 15' 1", others were between that and 15' 8". Not sure what happened, but I needed 15' 8" minimum for my project, so this being short lead to allot of scrap and extra cost. Not what I would have expected for the cost.
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Response from DaveOct 12, 2023
Hi John,
We're really sorry to hear about this. We will replace these or send others out immediately. We produce hundreds of thousands of Troughs. Guessing something on the computers went wrong. Give me a call and I can make this right.
-Griff 877-348-1385
We're really sorry to hear about this. We will replace these or send others out immediately. We produce hundreds of thousands of Troughs. Guessing something on the computers went wrong. Give me a call and I can make this right.
-Griff 877-348-1385
Aug 23, 2023
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Oct 19, 2022
Material is thick and strong, attaches easily to top of...
Material is thick and strong, attaches easily to top of joists, and forms a pretty smooth trough. I was able to trim the width to match 130-year-old unevenly spaced joists. I used regular joist tape, a little thinner than the Trex joining tape, to fit better under a tongue-and-groove fir decking material.
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Aug 24, 2022
Easy installation, works as expected. No issues so far,...
Easy installation, works as expected. No issues so far, but I haven't installed decking yet.
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Apr 28, 2022
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Apr 14, 2022
Works good. Very expensive, it doesn't worth this money....
Works good. Very expensive, it doesn't worth this money.
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Nov 16, 2021
Quality product
Quality product that was relatively easy for my contractors to install
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Oct 7, 2021
Rating provided by a verified purchaser...
Rating provided by a verified purchaser
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Apr 21, 2021
It wasn't quite what I expected. If it were more...
It wasn't quite what I expected. If it were more flexible it would work perfectly, but I think what I want is closer to a heavy duty tarp. I'm retrofitting it on the underside of a completed deck, not installing between the decking and joists.
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Response from DaveApr 22, 2021
Thank you for your comment. When Trex RainEscape is installed as it is designed, the stiffness works in your favor. Attempting to install it as you describe, not as it was designed, I can understand that it might not be ideal. Thank you for your feedback.
Nov 26, 2020
Rating provided by a verified purchaser...
Rating provided by a verified purchaser
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Response from DaveNov 26, 2020
Thank you for your review. We apologize if you have had an issue with your order. Please let us know what happened so we can help resolve your problem. Email us at info@TrexRainEscape.com or call us next week at 877-348-1385 and let us know what happened. We would appreciate an opportunity to assist you.
Jul 22, 2020
Very expensive and not that easy to work with....
Very expensive and not that easy to work with.
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Response from DaveJul 22, 2020
Thank you for your feed back, please give us a call so we get ideas on how to make the installation easier for people in the future.
Dave
877-348-1385
Dave
877-348-1385
Jul 24, 2019
5 Star Review
Rating provided by a verified purchaser
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Apr 3, 2019
5 Star Review
Rating provided by a verified purchaser
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Feb 7, 2019
5 Star Review
Rating provided by a verified purchaser
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Price:
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