Customer Reviews for Wyze Smart Home Starter Pack + Google Nest Mini (2nd Gen) Smart Speaker Chalk

Hello, we are very sorry to hear the sensors and bridge are not communicating accurately and would like to help. Please unplug the Bridge from the camera. Power cycle the Wyze Cam. Unplug the camera from power, then plug it back in. Once initialized, plug the Bridge back into the camera. We would recommend taking a look at this article for further information:

https://wyzelabs.zendesk.com/hc/en-us/articles/360031050211

If you have not already please reach out to our Wizards team (https://wyzelabs.zendesk.com/hc/en-us) so we may help out. You may tap on the Message icon in the bottom right hand corner of the support site > fill out the questionnaire > choose the way in which you would like to speak with our team. Please include as much information on your issue as possible. Our products come with a 1-year manufacturer warranty, so if the device is determined to be defective we will be happy to exchange it for you. Thank you for your feedback and have a great day!

Hi there, we are very sorry to hear Alexa is running into some trouble discovering the Wyze Bulb and Sensors. Please ensure that your Wyze account is connected to the Amazon Alexa account and is not logged out. For further information, we would recommend taking a look at this article:

https://wyzelabs.zendesk.com/hc/en-us/articles/360039468071

If you have not already please reach out to our Wizards team (https://wyzelabs.zendesk.com/hc/en-us) so we may help out. You may tap on the Message icon in the bottom right hand corner of the support site > fill out the questionnaire > choose the way in which you would like to speak with our team. Please include as much information on your issue as possible. Our products come with a 1-year manufacturer warranty, so if the device is determined to be defective we will be happy to exchange it for you. Thank you for your feedback and have a great day!

Hello, we are sorry to hear about your experience with our Wyze products and would like to look into this. If you have not already please reach out to our Wizards team (https://wyzelabs.zendesk.com/hc/en-us) so we may help out. You may tap on the Message icon in the bottom right hand corner of the support site > fill out the questionnaire > choose the way in which you would like to speak with our team. Please include as much information on your issue as possible. Our products come with a 1-year manufacturer warranty, so if the device is determined to be defective we will be happy to exchange it for you. Thank you for your feedback and have a great day!

Thank you for your review. If you're up for it, could you please tell us more about why you gave our product 2 star? We take these seriously and would love to improve your experience. You can also reach out to our Wizards team (https://wyzelabs.zendesk.com/hc/en-us) so we may further assist you with any issues you may be having. Thanks and stay safe!