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Customer Reviews for ZLINE Kitchen and Bath 36 in. 6 Burner Dual Fuel Range in Stainless Steel

Internet #304660696

Model #RA36

Store SKU #1006391911

  • 4.6 cu. ft. convection oven and a 6 gas burner cooktop
  • Professional and durable feel with 304-grade Stainless Steel
  • One-piece porcelain cooktop provides an easy cleaning experience

Customer Reviews

  • 4
    out of 234 reviews
  • 68% recommend this product
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Showing 1-30 of 234 reviews
Great features! Sleek design!
We purchased this for some clients and they loved it. User friendly and great design!
by
    • Recommended
    Sophisticated but affordable!
    We bought this for our newly remodeled kitchen and it is beautiful! We are still in the process of renovating but we have tested it out and everything works great!
    by
      • Recommended
      Great product!
      Bought this as well as the other Z-Line appliances for a kitchen remodel. They look great and function just as well!
      by
        • Recommended
        Great range and oven!
        The dual fuel range / oven is great for someone who enjoys to cook. The burners offer many heating choices to find the perfect level to cook. The oven seems very accurate. My only criticism is that it is not as easy to clean the stove as our previous Verona oven. However, the burners on this oven are much better than our previous.
        by
          • Recommended
          Great Product
          We recently remodeled our kitchen and selected this range for our home. We've been using it daily for 6 months and love it! Great building quality and looks sharp.
          by
            • Recommended
            Best one ever
            Bought it after speaking to salesperson over the phone with great knowledge of the product. I loved all the video research I saw on YouTube about it.
            by
              • Recommended
              I love everything about it
              We are so pleased with both the range and the customer service. Thank you.
              by
                • Recommended
                Love it!
                Used the oven for the first time and it was very accurate. Adjustability of burners is great and flame levels for different cooking situations.
                by
                  • Recommended
                  Worth every penny!!
                  This appliance is not only stunning to look at but, but works great!
                  by
                    • Recommended
                    Commercial appeal
                    I bought this about 3 months ago and love it. Love the way it looks and cooks.
                    by
                      • Recommended
                      36” Dual Fuel range- Stainless w/ Gold accents
                      This range is a rock star ! Not only is it beautiful- it cooks so well- evenly & quickly- I have no complaints at all.
                      by
                        • Recommended
                        Beautiful in my kitchen
                        This is a real pleaser to look at but using it is truly awesome. Love it!
                        by
                          • Recommended
                          Excellent product
                          This range really enhanced the look of my project the stainless black and white really lend to the modern style well. The range is very clean lined and sophisticated it is easy to install and use. My buyers appreciate the quality and the investment is well worth it! Best price quality AND AVAILABILITY hands down
                          by
                          Response from Customer ServiceMay 1, 2023
                          Hello James, Thank you for writing us such a great review, we appreciate the feedback. You are right the black, white, and stainless all together bring out a modern style that you can't get in most places! We are so happy to hear that your range is treating you well. Have an amazing week!
                            • Recommended
                            AWESOME
                            HANDS DOWN BEST STOVE IVE EVER USED EVERYONE SHOULD OWN
                            by
                            Response from Customer ServiceMay 1, 2023
                            Hello Micheal, Thank you for leaving us an amazing review, we appreciate the feedback. We are so glad to hear that you are enjoying your range and that it is meeting all your expectations! Have a great day
                              • Recommended
                              amazing product!!
                              couldnt be happier with this range ! cooks evenly works great!
                              by
                              Response from Customer ServiceMay 1, 2023
                              Hello Brett, Thank you for taking the time to write us a 5-star review! We are happy to hear that your range is functioning correctly, and meeting all your expectations! Please feel free to reach out if you have any questions. Have a wonderful day!
                                • Recommended
                                Great quality
                                Awesome unit, it really makes a statement in any home. Quality also feels very good. This unit should last a long time!
                                by
                                Response from Customer ServiceMay 1, 2023
                                Hello Kyle, Thank you for taking the time to write us a review, we appreciate the feedback! We are glad to hear that your range is a statement in your home, it's an eye-catcher. Please don't hesitate to reach out if you have any questions. Have a great day!
                                  • Recommended
                                  Great Product!
                                  We love our new Z Line oven! Its great! Thank you!
                                  by
                                  Response from Customer ServiceApr 28, 2023
                                  Hello James, Thank you for taking the time to write us a great review, we appreciate the feedback! We are so glad that you love your ZLINE oven. We can't wait to hear about your other appliances! If you have any questions or concerns please don't hesitate to contact us at zlinekitchen.com/contact. Have a wonderful day!
                                    • Recommended
                                    My range is amazing!
                                    I've had my range for a little under a year and I love it! Clean-up is easy, and cooking is out of this world!
                                    by
                                    Response from Customer ServiceApr 27, 2023
                                    Hello Devan, Thank you for leaving us a 5-star review, we appreciate the feedback! We are glad to hear that you are enjoying your range and it's meeting all your expectations. Have a wonderful day!
                                      • Recommended
                                      Great American Product‼️
                                      The Z-Line RG-36 is fantastic oven and stove. They back their product and the recall took less than an hour. For more than half the price of a Viking or wolf you won't be disappointed.
                                      by
                                      Response from Customer ServiceApr 27, 2023
                                      Hello Joel, Thank you for taking the time to write us a review, we appreciate the feedback. We are so glad to hear that the recall went smoothly and was quick! If you have any questions or concerns please don't hesitate to reach out. Have a wonderful day!
                                        • Recommended
                                        Not what I had hoped for!
                                        I’m disappointed in the fact the the burners don’t turn down to a simmer temperature. I have vegetables on one burner and potatoes on another and they both boiled on the lowest setting. Also, the oven leaked a lot of hot air into the kitchen. I expected the oven to be sealed and to bake evenly. My cookies took twice as long to bake as they should have! So far, after the first day, I have to say I am disappointed in the performance of the range and the oven. I think I made a mistake with this range!!
                                        by
                                        Response from Customer ServiceApr 24, 2023
                                        Hello Judy, Thank you for reaching out to us. We are sorry to hear that you are experiencing these issues with your ZLINE range. What you are experiencing does not sound like the normal function of our products. Our flames are able to be adjusted to ensure that your pans do not burn or boil over on the lowest setting, and your range should have come with a small yellow screwdriver to adjust your flames. If not, please reach out to ZLINE and their team can assist in sending this part over. Additionally, regarding the heat leaking out the door, we would like to look into this to see if we can provide troubleshooting or a replacement. Their team would be happy to help go over some troubleshooting steps since you are experiencing longer cook times than normal and find a solution! Please contact ZLINE customer service at zlinekitchen.com/contact and reference this review and your information, and their team can assist you on how to move forward. Thank you!
                                        • Verified Purchase
                                        by
                                        • Verified Purchase
                                        So far all is well for week 3....
                                        So far all is well for week 3.
                                        by
                                        • Verified Purchase
                                        Oven has never worked right.
                                        Anything toward the back burned from the first time I used it. Called twice about it. Nothing was done. Anything important to bake, I went to my daughters house. Now two days before Easter the oven won’t heat. Fan blows. But cold inside. It isn’t even two years old. Have had issues since installed. Don’t recommend.
                                        by
                                        Response from ZLine Customer ServiceApr 11, 2023
                                        Hello! Thank you for reaching out to us. We apologize that this has been your experience with your ZLINE product. It looks like our customer service team attempted to request troubleshooting steps from you when initially contacted, but we did not hear back regarding the thermometer troubleshooting steps. We would like to assure you that we stand behind our products and would like to make this right. Please create a case at zlinekitchen.com/contact and reference this review, and our team can assist you. Thank you! ZLineCustomerService
                                          Love this range
                                          Bought this to replace a disappointing Miele 6,000 range. So much better. I am a cook and baker. I use my range and depend on it. The top black color does not stain. The Meile was horrible for this. The oven temperature is right on. Miele 50 degrees off. The gas flow performance to the burners is perfect every time. The fingerprint stainless is a godsend compared to the labor intense Miele that showed scratch immediately. I love the Color options on the door. It is a great fashion statement to my kitchen with cobalt blue glass tiles. It weighs less than the Miele which weighed a ton. I live on a houseboat. It just bakes and cooks better. You will never be sorry. We had a terrible issue with the delivery of a broken product. ZLine jumped on it and gave me a personal contact that had a new product here and personally in place in record time. I love this product and can trust the company. ?What more can you want?
                                          by
                                          Response from Customer ServiceApr 11, 2023
                                          Hello Sandra, Thank you for taking the time to write such an excellent review, we appreciate the feedback! We are so glad to hear that our range is meeting all your expectations and more. Our fingerprint resistance is truly amazing and blows customers away. We hope you have an amazing day!
                                            Crap
                                            This oven has never cooked evenly. Is so so loud, and now no longer reaches temp. But at least it’s not in the recall with leaking carbon monoxide right!?!? Buyer beware. Customer service is a nightmare.
                                            by
                                            Response from ZLine Customer ServiceApr 18, 2023
                                            Hello Kimberly! Thank you for reaching out to us. We have located your case and reviewed your outreach on other platforms, and it looks like it was escalated to a customer experience manager. They have assisted you by sending you a wiring harness and setting up service out of courtesy as your warranty expired in 2020. ZLINE stands behind its products and customer experience team, and we are always looking for feedback and appreciate you taking the time to submit yours. Please do not hesitate to reach out to us if there is anything we can do to further assist you. Thank you! ZLineCustomerService
                                              Z Line 36 inch Dual Fuel Range
                                              I purchased my 6-burner Z Line 36 inch Dual Fuel Range in 2022, because it was supposed to be an upgrade to the standard ranges. I always wanted a 6-burner stove because I love to cook and like the extra surface area and burner. I read the online reviews on this range that were over a year old and thought that Z Line would have taken corrective actions on the issue their customers were complaining about. I was surprised they had not. This shows the level of quality and care Z Line does not have. This biggest issue was the legs. As a previous reviewer stated, they are junk. They bend at the screw shaft because the bolt is set into plastic and is not strong enough. If you try to slide the stove, they start to bend terrible. I had to have a friend help me pick the stove up to set it place. The second issue is paying for color or texture options, they are a waste of money. I purchased the Dura Snow option. Only the door to the oven comes with the dura snow texture, not the top of the stove area on the front flange or the back heat vent flange. This is where most of you fingerprints and smudges develop. And the biggest waste is you get two doors, and you pay for the waist. I thought the upgraded Dura Snow option would mean that my range would be delivered with the upgrade door already installed. NO, you get a separate box, and you have to switch them out yourself. Then you have a second door to store. The last issue I have is with the largest burner not putting out enough BTU. I have adjusted it numerous times and find that it is too low to stir-fry. I called Z Line and asked if I could purchase a larger BTU valve and was told no, they do not offer any upgrades. I would not recommend a Z Line stove. The company does not seem to care about fixing the issues.
                                              by
                                              Response from Customer ServiceApr 3, 2023
                                              Hello Wayne, Thank you for taking the time to write this review. We are sorry to hear that this has been your experience with your ZLINE range. We would be happy to walk through the issues you are experiencing. We have taken the feedback of our prior reviews and the legs on our ranges have been upgraded in future productions to ensure customers do not experience this issue with their range legs. Regarding your colored door, the range you purchased, RA-SN-36, refers to a stainless steel base (RA), with a DuraSnow door (SN). Some customers prefer to have the stainless look while having fingerprint-resistant features on their doors, rather than the full DuraSnow look. We have a full DuraSnow model and the model number is, RAS-SN-36. Regarding the extra door, we received feedback from our customers that they prefer to interchange the doors in the instance they only want their colored doors for special occasions or holidays, and we provide the stainless steel door to ensure customers still have this traditional option. Regarding the BTU for your burner, although the customer service representative was correct that we do not have “higher BTU burners” for purchase, this sounds like more than a flame adjustment issue and our team would be happy to troubleshoot this with you as ZLINE has a lifetime burner warranty and this does not sound like a normal function. Please reach out to us at zlinekitchen.com/contact and refer to this review and request troubleshooting for your burner and our team can assist! Thank you!
                                                Not Worth It
                                                It's only 8 months old & the bottom element on the oven is already broken, it took a full week to hear back from Customer Service and will take another 7-10 business days until they can confirm a service person, unfortunately the negative reviews are accurate, it looks great, the stove top is nice but the oven is very loud and takes a LONG time to heat up when actually functioning, maybe the worst part is that customer service is terrible, spend a few dollars more and buy something that'll last.
                                                by
                                                Response from ZLine Customer ServiceMar 7, 2023
                                                Hello! Thank you for reaching out to us. We are sorry to hear that this has been your experience with your ZLINE product. Our team is working diligently to ensure that all requests are responded to in a timely manner, and we thank you for your patience during this time. We are glad to hear that you are scheduled for service, and if there is anything we can do for you in the meantime, please do not hesitate to reach out. Thank you! ZLineCustomerService
                                                  1 found this review helpful
                                                  Oven fan is Loud entire cook time
                                                  Only negative feedback would be the oven fan runs the entire cook time and is pretty loud.
                                                  by
                                                  Response from ZLine Customer ServiceJan 19, 2023
                                                  Hello! Thank you for reaching out to us. We are happy to hear that you are enjoying your ZLINE range. We would be happy to trouble shoot the sound of your cooling fan to ensure that everything is functioning properly. Please reach out to us at zlinekitchen.com/contact and we can assist. Thank you! ZLineCustomerService
                                                  • Verified Purchase
                                                  • Recommended
                                                  Good looking and works well
                                                  Good looking. Looks high end. Works well. Not as big inside as I had hoped but still very good. Make sure it is connected to hits own dedicated line and the installer follows the install directions exactly. Then your good to go
                                                  by
                                                  • Verified Purchase
                                                  • Recommended
                                                  Very impressed and satisfied
                                                  We've been looking for a classic range since last year. The unit that came with our new home had backsplash controls, which we thought was odd and dangerous. Whoever thought that was cool must be fired (jk). Anyway, this range is amazing, works and performs just as advertised. The burners are like rocket engines. I wish there was a way to lower the flames to simmer levels though. But overall, my husband and I are very impressed and satisfied with our purchase.
                                                  by
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                                                    Number of Burners

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                                                    Cleaning Type

                                                    Manual Clean

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                                                    Capacity of Oven (cu. ft.)

                                                    4.6 cu ft.

                                                    4.6 cu ft.

                                                    4.6 cu ft.

                                                    4.6 cu ft.

                                                    Range Size (Width)

                                                    36 in.

                                                    36 in.

                                                    36 in.

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                                                    Range Installation Type

                                                    Freestanding

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                                                    Freestanding

                                                    Freestanding