Customer Reviews for ZLINE Kitchen and Bath 36 in. 6 Burner Dual Fuel Range in Stainless Steel
- 4.6 cu. ft. convection oven and a 6 gas burner cooktop
- Professional and durable feel with 304-grade Stainless Steel
- One-piece porcelain cooktop provides an easy cleaning experience
Customer Reviews
Jan 6, 2023
Nice stove
I do not think the temp is correct. I have a thermometer in the oven and when I set the temp it does not match. It is a beautiful range
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Customer review from zlinekitchen.comJan 4, 2023
Oven problems
I bought this 1 year ago. The heating element connector and wire in the oven melted. Zline said they have a problem with doors not sealing properly and are sending me a new range. All zline ranges with an oven fan button on the right side were recalled. This unit did not have the carbon monoxide issue but still worth noting. I will never buy this brand again.
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Response from ZLINEJan 5, 2023
Hello! Thank you for taking the time to write this review. We apologize for the experience that you have had with your ZLINE range. This is not a normal function of the ranges, and we are happy to hear that ZLINE will be sending out a replacement. Please let us know if there is anything that we can do to assist further!
Customer review from zlinekitchen.comDec 21, 2022
DO NOT BUY THIS PRODUCT
We have been waiting ten days for a return call for service from Zline and we have nothing.
I will never buy this product line again
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Response from ZLine Customer ServiceDec 22, 2022
Hi there,
We sincerely apologize for the service you have received from us. We would love to resolve this situation for you and ensure you are satisfied with your ZLINE range. If you could please submit a case at zlinekitchen.com/contact, then we can get back to you as soon as possible to find a resolution. Thank you.
We sincerely apologize for the service you have received from us. We would love to resolve this situation for you and ensure you are satisfied with your ZLINE range. If you could please submit a case at zlinekitchen.com/contact, then we can get back to you as soon as possible to find a resolution. Thank you.
Dec 7, 2022
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Dec 6, 2022
Fit for our kitchen!
I feel lucky to have found this site when I was looking for new items for our kitchen. We've been renovating since fall and we're about to finish before winter is in full swing. This purchase is going to be just in time for Christmas. I know it will come in handy, considering that we're inviting a few people not just for Christmas but also to bless our new house. It's nice to start the new year with a fully furnished kitchen.
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Oct 17, 2022
Great product!
Wasn't my first choice but after reading up a bit and checking some independent reviews. I figured it's worth trying out, especially because it's below my original budget range. When we got it, the guys who delivered and rolled it into my kitchen were very nice. They also explained a bit how to operate and take care of the range, althought the operation is pretty straightforward. I can't thank them enough for the awesome service.
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Response from ZLine Customer ServiceOct 17, 2022
Hi Ron,
Thank you for your feedback! We're glad to hear that you had a positive experience with the shipment and delivery of your dual fuel range. If there is anything we can do for you, please feel free to reach out at zlinekitchen.com/contact. Thank you!
Thank you for your feedback! We're glad to hear that you had a positive experience with the shipment and delivery of your dual fuel range. If there is anything we can do for you, please feel free to reach out at zlinekitchen.com/contact. Thank you!
Sep 18, 2022
Rating provided by a verified purchaser...
Rating provided by a verified purchaser
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Response from ZLine Customer ServiceSep 19, 2022
Hello, Thank you for your feedback. We're happy to see that you're satisfied with your new dual fuel range! If there is anything we can do for you, please feel free to reach out at zlinekitchen.com/contact. Thank you!
Sep 10, 2022
Practical and wise buy!
I'm a practical buyer so I tend to check each item I buy meticulously. But when you're doing it online, it's difficult to be picky because you never know what you'll end up buying. As for Zline and this store, I've never had any problems. When I bought this range, I knew it's going to be fantastic. I've heard enough good stories involving Zline ranges from relatives and friends over the years. My mom has one. She bought it when it was still much cheaper.
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Response from ZLine Customer ServiceSep 12, 2022
Hello Amy! Thank you for sharing such positive feedback! We're so happy to hear how much you are enjoying your new ZLINE Dual Fuel Range. Please let us know if we can provide further assistance. Thank you!
Sep 7, 2022
I'm just fascinated by this machine.
The first time I saw this range, I immediately fell in love. My mind just started to conjure up images of it in my kitchen for some reason. But I do have a few questions. What does that tiny gap below the steel frame at the top back side do? Is it a vent? Does it suck heat or steam from the stovetop like the base of my OTR? I'm anxious to know because it seems like all components of this range have a purpose. I'm just fascinated by this machine.
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Customer review from zlinekitchen.comSep 5, 2022
Amazing item!
I am really glad we picked this over the stainless steel. They both perform well, but this black one preserves its sleek finish longer. I mean a friend of mine just bought a stainless steel range recently and it already has visible scratches on its surface. Not the porcelain stovetop because that's tought to scatch but the stainless steel rest next to the knobs. In terms of firepower, this one's a beast. No doubt.
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Response from Customer ServiceSep 13, 2022
Hello!
Thank you for taking the time to provide this positive feedback! We are thrilled to hear how much you are enjoying the black stainless finish and performance of your new ZLINE range. Please let us know if we can provide further assistance. Thank you!
Customer review from zlinekitchen.comAug 27, 2022
Oven doesn’t come to temp after two failed models.
We are on our third stove with z line. The ovens have all failed to come up to temperature, maintenance hasn’t been able to correct the problem leading to two replacements and now our second replacement is presenting with the same issue. We will not be purchasing through z line again unfortunately. Stove top and functionality we loved but seems there’s issue with design/quality of parts. Hassle altogether.
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Response from Customer ServiceAug 30, 2022
Hello! Thank you for your review. We are very sorry to hear you have had such a frustrating experience with your ZLINE range, and we really appreciate you bringing this issue to our attention. One of our Customer Service Supervisors will be reaching out to you directly to further address this unfortunate situation.
Customer review from zlinekitchen.comAug 10, 2022
My sister loved it so much!
Bought one for my sister for her wedding. She couldn't believe it. After all, they were thinking of moving to their own home quickly but still worry about furniture and stuff. She loved it so much.
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Response from Customer ServiceAug 11, 2022
Hello Amanda! Thank you for your review! We are thrilled to hear how much your sister is enjoying her new ZLINE Range. Please let us know if we can provide further assistance. Thank you!
Customer review from zlinekitchen.comAug 4, 2022
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Jul 23, 2022
Nice looking unit that functions well.
Nice looking unit that functions well. Seems to be well built for the money. Burners are adjustable which was a nice surprise and since we are on propane it was nice to be able to get the minimum heat down. .
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Response from Customer ServiceJul 25, 2022
Hello!
Thank you for your review! We're so happy to hear that you're enjoying the design and functionality of your new ZLINE range. If there is anything we can do for you, please feel free to reach out at zlinekitchen.com/contact. Thank you!
Customer review from zlinekitchen.comJul 12, 2022
was great the few times it actually worked
We have had the broiler coil short out once and lower heating element burn out twice. Zline did send replacement parts but i gather this is a common issue.
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Response from ZLine Customer ServiceJul 12, 2022
Hello,
Thank you for your review. We appreciate your feedback and apologize for the inconvenience you experienced. If there is anything further we can do for you, please don't hesitate to reach out at zlinekitchen.com/contact. Thank you!
Thank you for your review. We appreciate your feedback and apologize for the inconvenience you experienced. If there is anything further we can do for you, please don't hesitate to reach out at zlinekitchen.com/contact. Thank you!
Apr 28, 2022
Great cooktop, crappy oven
We bought this because we love to cook but had a budget. The burners are good, seem to get fairly hot (not like a commercial range, but fine) Clean up isn’t the easiest, but, again, fine.
It’s the oven that has us frustrated. The heating element gave out within a year and took months to get answers for repair/replacement. We ended up with a replacement, but both units have had very slow ovens, even on convection. Like, double the time for baking. I got better results with my old Kenmore.
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Response from ZLine Customer ServiceApr 28, 2022
Hello,
We are sorry to hear about the negative experience you are continuing to have with your range. We appreciate you offering us your feedback about the cleaning maintenance and we will certainly take it, along with all the feedback we receive into consideration for future products. We would love to resolve the issues you are still having, please reach out to us at zlinekitchen.com/contact or call us at 614-777-5004 and we will assist you further.
Thank you,
ZLINE Kitchen and Bath
We are sorry to hear about the negative experience you are continuing to have with your range. We appreciate you offering us your feedback about the cleaning maintenance and we will certainly take it, along with all the feedback we receive into consideration for future products. We would love to resolve the issues you are still having, please reach out to us at zlinekitchen.com/contact or call us at 614-777-5004 and we will assist you further.
Thank you,
ZLINE Kitchen and Bath
Apr 15, 2022
Absolutely Gorgeous!!
[This review was collected as part of a promotion.] This range is going to be a highlight of our new kitchen. It is beautiful and, although we haven't had it installed yet, the reviews for those who have are wonderful. Can't wait!
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Response from Customer ServiceApr 22, 2022
Hello,
Thank you for your feedback! We're excited for you to enjoy your new range and would love to see photos when your kitchen is completed! If there is anything we can help you with in the meantime, please don't hesitate to reach out at zlinekitchen.com/contact. Thank you!
Customer review from zlinekitchen.comMar 12, 2022
DO NOT buy without reading this
I purchssed Zline RA 36 in 09/2018 from HD. Bake & Broil function stopped working in November 2021. My HD protection package was frustraing and of no help. No ONE, NO ONE will service Zline in my area! So disappointed with HD plan and Zline product support. We did attempt to repair...we are more than $500 into this attempt and it is still not working. Check your area for service options prior to purchasing. Zline customer service is very difficult to contact.
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Response from ZLine Customer ServiceMar 14, 2022
Hello! We are very sorry to learn of your experience you have had getting the service you have needed in your area. Without more information on this review, I'm unable to locate your case. We would like see what we can do to assist you in resolving the issues you are having with your ZLINE range. Please reach out to our customer service team at zlinekitchen.com/contact and we will continue to work toward a resolution you will be satisfied with. Thank you!
Mar 11, 2022
Great product!
Buying a cooking range, or any kitchen appliance for that matter, is more nerve-wracking than I thought. And it makes sense since this is an expensive item. It takes knowledge and experience with kitchen appliances, too. So, I made it a point to get my wife involved in the decision even thought it was meant as a surprise. I thought it's better that way than to end up with an item she doesn't want. This is the one she picked, and I can tell how satisfied she is by how delicious our meals are.
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Response from ZLine Customer ServiceMar 14, 2022
Hello Jake! Thank you for writing this amazing review! We are happy to hear you and your wife are enjoying your new ZLINE range! Please reach out to us if we can provide any further assistance and we would be happy to help!
Feb 26, 2022
Should have bought a Viking or Wolf
[This review was collected as part of a promotion.] Very disappointed…oven bakes uneven burnt in back and raw in front. Burners don’t always ignite…must keep a lighter handy. Can’t get a griddle.
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Response from Customer ServiceMar 3, 2022
Hi Thomas,
Thank you for your feedback. We apologize that you are experiencing some issues with your new range and are happy to troubleshoot with you. Please contact zlinekitchen.com/contact so our customer support team can further assist you.
Thank you!
Customer review from zlinekitchen.comFeb 26, 2022
Amazing Color
[This review was collected as part of a promotion.] As an Interior Designer Zline is my go to company. Their quality and features are amazing.
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Response from Customer ServiceMar 3, 2022
Hi Heidi,
Thank you for your feedback! We are happy to hear that you are loving your new range. We appreciate your continued support and always look forward to working with you. Please don't hesitate to reach out to our customer support team at zlinekitchen.com/contact if you ever need assistance with anything.
Thank you!
Customer review from zlinekitchen.comFeb 16, 2022
Disapointing Performance and Customer Service
Range top is nice and works well, oven is much smaller than I was expecting, oven takes a long time to heat up and is often 15-30 degrees below set temp, have contacted customer service multiple times and no help from them. I hate that the light doesn't come on when you open the door
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Response from ZLine Customer ServiceFeb 22, 2022
Hello Pat. Thank you for taking the time to write this review. We are sorry to hear you are not completely satisfied with your range. We also want to extend our sincere apologies that you have not received the customer support you need. We hold customer satisfaction and our customer service to the highest standard. With this information left on this review, we're unable to find your case. We would ask that you please reach out to our customer service team at zlinekitchen.com/contact and provide your purchase order, name and address and briefly describe the issues you are having and we will open up a new case to ensure you are taken care of! We look forward to hearing from you!
Feb 2, 2022
Appliance (gas) regulator was stripped and could not be converted...
Appliance (gas) regulator was stripped and could not be converted to LP as it could not go back together safely
The elec oven did not work. Returned unit & went with a different Brand.
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Response from ZLine Customer ServiceFeb 2, 2022
Hello William! We would like to extend our deepest apologies for the experience you had with the conversion process of your ZLINE range. We value all the feedback we receive and use it for the benefit of our future products. If there is anything in the future you would like us to assist you with, please don't hesitate to reach out to us at zlinekitchen.com/contact. Thank you!
Jan 24, 2022
Satisfied with its performance and quality!
It's difficult to choose which item to buy because there are already tons of brands, each claiming they offer the best products. So I admit that buying this particular model was for us a risk. But then the range itself has proven us wrong. It is on its own league when it comes to performance and quality. We are very satisfied with our purchase.
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Jan 24, 2022
Exceptional all around
As a professional Chef, I couldn't ask for a better home range. I waited many years to redesign our home kitchen and was not familiar with the Zline brand. I LOVE our range/oven! The customer service within the company is also extraordinary which is a huge plus and says so much of the folks backing the product. Exceptional all around.
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Customer review from zlinekitchen.comJan 9, 2022
Does not cook evenly
I'm not sure I've ever written a review on a product but I thought I may try and save someone else from making the mistake of buying this stove. This oven does NOT cook evenly and 90% whatever is towards the back of the oven burns where the front is still not done.
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Response from ZLine Customer ServiceFeb 7, 2022
Hello Dani. Thank you for taking the time to write this review. We are sorry to learn your oven is not cooking evenly. This is not a normal function of the oven. Please reach out to our customer service team at zlinekitchen.com/contact so we can troubleshoot this issue with you to ensure you are left completely satisfied with a fully functioning range. Thank you!
Dec 9, 2021
Lovely and durable!
I'd rather buy this range than the typical luxury brands I see advertised on tv. I mean, it may not look like it, but it's a solid choice if you're looking to invest in something that will last for many years. I've only had my unit for a few months but I can already tell how durable this is.
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Dec 9, 2021
Lovely and durable!
I'd rather buy this range than the typical luxury brands I see advertised on tv. I mean, it may not look like it, but it's a solid choice if you're looking to invest in something that will last for many years. I've only had my unit for a few months but I can already tell how durable this is.
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Dec 9, 2021
Lovely and durable!
I'd rather buy this range than the typical luxury brands I see advertised on tv. I mean, it may not look like it, but it's a solid choice if you're looking to invest in something that will last for many years. I've only had my unit for a few months but I can already tell how durable this is.
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Nov 12, 2021
Oven is Completely Inaccurate
First the heating element on the top of the oven burnt out; the wires that run to the element were not of the proper gauge causing them to melt off the heating element. Now temps are 150 degrees inaccurate after warranty repair. Looks nice but crap.
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Response from ZLine Customer ServiceNov 15, 2021
Hello Bryan. Thank you for reaching out to us. Our sincerest apologies for the experience you are having with your ZLINE range. Our customer service team has located your case and we would like to offer a resolution. If you could please check you email, we can proceed further in finding a solution. Thank you for your patience and we look forward to your email.
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Number of Burners | |||
|---|---|---|---|
6 burner | 6 burner | 6 burner | 6 burner |
Cleaning Type | |||
Manual Clean | Manual Clean | Manual Clean | Manual Clean |
Capacity of Oven (cu. ft.) | |||
4.6 cu ft. | 4.6 cu ft. | 4.6 cu ft. | 4.6 cu ft. |
Range Size (Width) | |||
36 in. | 36 in. | 36 in. | 36 in. |
Range Installation Type | |||
Freestanding | Freestanding | Freestanding | Freestanding |
