Reviews for Flagstaff East #421

Our power went out and I was able to get a generator and power to our home in the middle of winter. The sales and manager went out of there way to make everything as streamlined as possible.

Great store, service and help. Employees are always willing to be of assistance. Thank you so very much!!!

They are super busy and I would assume understaffed (as all businesses post 1,000,000 Covid deaths and in a high-inflation, minimum wage economy are) but they do great work. They obviously do more than the minimum because employees are super helpful.

Kaimlie in appliances was super helpful and patient with my order. Made sure to follow up with me after a computer/system shut down. Very grateful

Caleb was amazing helping me find my Shop Vac and he was relentless in looking all over the store as it said you had five in stock and we could not find them. He spent so much whit me looking all over and finally helped me get one and it made my day as my shop vac at home had just broken and I needed a new one that day! Caleb is the best!!!! thank you Caleb!!!!

Friendly staff and competitive prices

The ENTIRE staff at the East Flagstaff Home Depot did an excellent job. Two of the items I needed required the electric scaffold, and the staff was right on hand to help me out. Maddie and Shylo in customer service were both so friendly and helpful. I would imagine this is a reflection of good management!

Kendra was amazing with a speedy refund respectful and polite. Thankyou Kendra! I was looking for someone to help me, there was no employees to be found that were not helping other people. A gentleman with long hair Crown Dog was excited to help me with everything I was needing across the store. He knows his stuff! I can't express how many times I've gad to wait for an employee to finish helping another customer before I can get help, willing and eager help but some times I just leave, it seems there is not enough help for the customer experience to be satisfactory every visit. I try to schedule my purchases to ensure if I need assistance I know I will be able to get the help I NEED.

I bought generator it's great

The store associates are not help ful and let people struggle putting merchandise on carts or loading. Don't expect to be assisted if an item is too heavy.

I go to the east side location often and always have a great reception from the employees they are friendly and helpful. Hats off to your team!

Bought a patio set here. Great customer service. Macey at customer service is great. Ned is always helpful

Tools Rental Sales Associates talk down to you like you are a child

Every time I visit this store I am treated with great service and always with a smile.

I was refused Veteran's Discount today. I was told that I needed to go online and prove that I was a veteran, even though I had proof of Veterans status on my drivers license. There are other options!

The gals at the customer service counter ae great!

I came in to return some items and the lady at the return customer service desk, who was supposed to return our stuff told us that we can not return it, even though we had the card that we purchased the item with. The lady made me feel unwelcome and seemed irritated in helping us. Please fix these behaviors!!!

Most young hires don’t know what they’re talking about as far as product is concerned they just try to sell you what you think you want or they want have a hard time with young kids in the summertime because they don’t know nothing about any of the products that is being sold at Home Depot I need to be more educated on their section. Leaders of the store need to show leader ship. Stop and help shoppers rather than calling in associate that doesn’t know anything about what’s going on in that store

Great Store, Great Staff. We live remotely and always stop at HD to browse while finding the required necessities to maintain our business.

My original review about how terrible my experience was has been rejected. They don't really want your opinion unless it is positive. Things won't get better until they are willing to hear the truth.

Management was quite rude. Showed no respect for the employees working there. Cashier was friendly and especially the guy who helped us put concrete in the truck. But they need to stop rushing and whoever is beeping the forklift is scaring people.

I was very pleasantly surprised by the wonderful service I received when buying a refrigerator from Home Depot. Melita greeted us immediately, no waiting or searching for help, explained our options knowledgeably, and helped us get just what we wanted--a basic frig with no whistles and bells. She was professional and friendly. We felt appreciated and supported in making this major purchase.

Found everything I needed easily. All of staff was helpful and friendly especially my cashier Emma

On different occasions, the associates at this location are very helpful and friendly. They've been knowledgeable and give helpful recommendations.

I'm a contractor and find this store great to shop at. They have almost everything and there is a great staff to help out.

Disorganized, chaotic, help cannot be found, poor stock availability

I love this Home Depot they have everything I need, and I love the flower selection.

I visit this location twice daily. During the winter I purchase pellet stove pellets. If the bags are broken they are usually discounted 50% which is fair due to the fact that I have to shift the pellets before I use them because the employees sweep remnants from the broken bags off the floor back into the bags collecting debris of all sorts. Once something broke my stoves auger, so now I always sift it first. There is a tall, pale older man who acts like he is head cashier, I believe he is an assistant mgr. he will not discount the bags. He says if it low by 10% he will only discount it by 10%. so in essence I would still be paying regular price for whatever is in the bag. Plus he gives off attitude that the customer is triing to cheat him, so I always avoid his register when I am there because of this.

Poor customer service Cannot get assistance from store associates

Chris, an Assistant Manager at the East Flagstaff Store, is an amazing manager and human. On Saturday, April 17, my husband and I came to pick up an order. The order wouldn't fit in our truck and Chris spent an hour with us, helping us to find a way to get our purchase home. He didn't neglect other issues--occasionally taking a break from our problem to attend to other employee and customer needs. I felt bad we were such a pain but he never made us feel like we were overtaxing his generosity. I was so grateful for his creativity and his energy. He's one of the best employees I've had the chance to work with--and I've worked with a lot of great ones. I hope you can find a way to reward him for his awesome work.