Reviews for Jackson, TN #727

The best thing is customer service. They are super nice. If use look up your stuff on the website first, it will tell you where to find item in store and if they have if in stock. Or you can order it to be delivered to the store for pick up or to your home. I love this store.

The cashiers are nice, but if you want help finding something you are out of luck. The employees are not interested in anything other than socializing in the isles. They are all rude and put out if you ask them a question.

The salesperson is very helpful and friendly.

We will shop at this store again

I would like to thank one of your store managers named Artie. I wished I had gotten his last name but didn't. I went in to buy a Lincoln welder that wasn't in stock. Artie kept me informed when one would be in and had it at the service desk for me to pick up. He's a real asset to your company and really went above and beyond on the customer service he gave me. He couldn't have been more helpful and great to deal with. Thanks again Artie.

The young black girl in the carpet and tile area today was highly rude and disrespectful to a older gentleman just asking a question! Never in my life have I ever seen A Home Depot employee talked to an older gentleman the way she did today. Not only was she rude and disrespectful she had an arrogance like Someone owed her some thing, which is totally outrageous! No one seemed to know where a manager was in the store apparently trying to call them on a phone with no response, I got tired of waiting to complain and left, it’ll be a long time before I go back to this Home Depot.

I placed a large order Jan 2021. Brenda was exceptionally helpful in facilitating & coordinating the order. She exhibited a working knowledge of the store & how to efficiently combine everything. I did have some difficulty with the customer service rep at credit card services, which is in no way connected to the store itself. I called Brenda days after the purchase & she quickly resolved the issue with credit card services. I truly had an excellent experience & will purchase future products specifically from this store due to my experience with Brenda & the gentleman in windows & doors.

Very clean and friendly staff

Some of the employes are more interested on being on their cells than to be helping you. STAY AWAY

Home Depot really cares about pleasing its customers . Well stocked and clean store . And especially helpful employees !

Customer service was excellent at the Jackson, TN store today. It made me a loyal customer. They were very busy, but the employees took time to make sure we were taken care of, in a friendly, helpful way and you could tell they enjoyed their job.

Great staff and service. A++

Store manager handled my complaint professionally and to my satisfaction

Thea store was clean and organized . The employees was friendly and professional. I found the product i was looking for. The delivery time was set-up and i was given a copy of delivery requirements for me.

I would rate 0 stars if I could. Service on my visit was atrociously, unapologetically bad. There are other choices in Jackson. I would recommend you use them.

The curbside is a joke. You still have to go inside after waiting 15 minutes in the parking spots. I then hade a rude employees make it feel like its your fault for being understaffed. The lady at the service desk immediately hit me with tons of attitude when I walked in from waiting at curbside, how am I suppose to respond when I had no clue what was going on? I didn't know their machine was down and it was just her. She could've sent someone to my car? She could've apologized when I initially walked up, she literally couldve done anything else than what she did, but she made it out to me being problem that she had to work and she was so classless and rude. Her and her coworker then tagged team me with nonsense and rude comments bc I wanted a refund. It was truly a joke. How am I, the customer, supposed to take this and not defend myself. The manager, Nick, did absolutely nothing to try to calm either of them down or diffuse the situation. When I asked for my receipt the one cashier pulled her masked down and yelled at me so much attitude, "I'm gettin it." This was professionalism at its finest! (Sarcasm) This isn't my first rude/bad encounter at this store! Getting help locating things is impossible. The bathrooms always appear to be dirty. It is cluttered and unorganized and everything looks unkept.The service desk has always been difficult with returns and exchanges. Cashiers and stockers have treated lumber and other items carelessly damaging them. I intentionally ordered my items online so I would not have to deal with this staff. Unfortunately, it appears the staff thrives on belittling and bullying customers and still forces them to walk insideso they can instigate drama and then cry victim when a customer stands up for themselves. All the while "management" (Nick) just sits back and allows this to happen.

I appreciate the great experience today, we were approached by a floor person to assist and he knew immediately which isle. The cashier, Artie, was very polite, professional,but more importantly, PRESENT, meaning we were not a distraction but his main focus. That is rare these days! Thank you! Michelle L.

I have always had a great shopping experience at Home Depot. The employees are very helpful and friendly.

YOU CAN'T GET CHECKED OUT !

Cashier by the last name Song was the friendliest person. Helped me save $25 that day.

I started shopping at Home Depot in 2000 when I became a homeowner for the first time. Now, I will never choose to shop at Home Depot again. I had a horrible experience with a manager in the Customer Service area. I tried to use my Home Depot store credit to purchase a carbon monoxide alarm for my new home. The store credit card was displaying some sort of ‘offline message at the register. When I went to customer service to let the manager know, she said there was no way for her to track and tell if the card had been used before. I told her that I had just scratched the back of the card to access the required code at the register. I asked the self-checkout cashier to come over and tell the manager that I had just scratched the card minutes earlier in the store. The manager only honored my store credit because her employee said that this was my first time using the card. If that cashier had not told her that, the manager was not going to allow me to use the credit to make my purchase. Because of this, I will never set foot in that Home Depot again.

If you are looking to buy an appliance, I highly recommend you speak with Brenda. I have 30 years of retail experience and I have never seen such commitment to customer service and this person had. I will continue to drive 50 miles to the store in order to be able to have that rare service.

Store not enforcing mask mandate by mayor for shoppers or associates

Rude customer service. Young men in lumber department did not want to help with loading materials. They acted as if our money doesn't pay for their jobs. Overall poor customer service!

Love to shop at Home Depot! Professional, friendly, and experts in their field.

Our cashier, Ms. Song, was exceptionally nice and went above and beyond to help myself and several other customers at the same time. She definitely deserves acknowledgement. She is the best cashier / employee I've had.

Our store here in Jackson is full of helpful employees; I also appreciate the cleanliness and organization. I recently decided to stop in during a bike ride and forgot my mask. I appreciated the fact that there was a table set out at the entrance with masks, sanitizers and gloves. Instead of having to forgo my shopping trip, I was able to come in, safely shop and get my needed items. Great job, team!

Had an on line order and all was handled well thru ordering and pick up. Am an 85 year old female and they were very respectful.

We were given fantastic customer service, sold excellent products. We will be back

While the associate in the sales area was very informative and helpful we were rudely ignored after getting checked out and asked for assistance loading our purchase.