#1 Home Improvement Retailer

Store Details

Contact Us

Pro Service Desk

(731)660-3408

Store Hours

Mon-Sat:
6:00am - 9:00pm

Sun:
8:00am - 8:00pm

Curbside:
09:00am - 6:00pm

Location

1120 Vann Dr

Jackson, TN 38305

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Curbside Pickup with The Home Depot App
Order online, check in with the app, and we'll bring the items out to your vehicle.

Customer Store Reviews

  • 4.7 out of 509 reviews
91%Of Customers
Recommend This Store
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Filter Reviews By:Rating, Profile, Gender, Age (509)
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Showing 1-30 of 509 reviews
Finished
I will NEVER purchase anything from this location again. If Mt Contractor recommends a product sold by Hone Depot, I will instruct him to find it elsewhere or get a different contractor!
by
    Kitchen renovation
    Haris Babic is the best when it comes to assisting with the design and layout of my kitchen. I feel like he totally focused on me and my wants and needs. I can truly say it was a pleasure working with him and I feel that my kitchen is going to be spectacular because of him.
    by
      • Recommended
      Great customer service and products!
      We worked with Haris Babic in the kitchen department, and he was beyond helpful, knowledgeable, and kind. He went above and beyond, was exceptionally patient, and involved in the whole process, from start to finish. We 100% would recommend this location and those specifically in the kitchen department! They all had wonderful customer service.
      by
        • Recommended
        Excellent employee
        Ms Lorraine helped us order a shower door, that was not in stock in the store. And she was excellent, patient, ,knowledgeable and went above and beyond for us.She helped us reestablish our military discount, and also with our Home Depot credit card . Thanks Ms Lorraine
        by
          • Recommended
          Great customer service!
          Salesperson Cyndie gave us excellent customer service!
          by
            Untrustworthy shelf sku labels
            Do NOT honor shelf sku labels and remove when you question why you are overcharged.
            by
              Awesome
              I bought a patio set
              by
                Workbench for tabletop quilting frame
                Lashanda made our trip successful and so pleasant
                by
                  • Recommended
                  The store competes well with all other business in my area
                  Great price and service on getting my zero turn mower
                  by
                    • Recommended
                    Unhelpful Self Checkout Attendant told me to check my own prices
                    I went to self checkout with 2 transactions. The self checkout attendant asked if we found everything okay and I said "Yes, but this (Hibiscus plant) does not have a price." She replied, "Well you better walk back over there and get a tag because I have no idea what that is." I rang everything up at your checkout and left the plant. I have already walked the store and I cannot believe you have no way to check your own prices and would not only not have cashiers but also not be able to assist.
                    by
                      Great store
                      I bought 2 appliances & I am super happy. Lashanda is a great employee & is an asset to Home Depot.
                      by
                        • Recommended
                        1 found this review helpful
                        Great customer service
                        Everyone will receive you with a smile and the best attitude.
                        by
                          • Recommended
                          Ignored at checkout
                          Experienced was great until checkout where I was not acknowledge greeted or thanked for shopping. But before I checked out the clerk went out her way to greet and ask if her assistance was needed
                          by
                            Access and response to customer questions i.e. locations of products.
                            Employee at the front door sent me directly to the appliance area. Asked many questions about the appliances and how I could pay for a new set - washer and dryer. Every question was answered and follow-up advice given............
                            by
                              • Recommended
                              Great features on the product that I purchased
                              I have always wanted this product and the sales representative was helpful
                              by
                                • Recommended
                                Checking out
                                HD has gone to 100% self checkout. This has people waiting in line longer and even longer if any item happens not to have a barcode sticker. The person/persons watching self checkout could be operating full service registers. Customers dont have the store knowledge of products and computer operating skills that employees do. Very frustrating for customers, especially older folks who werent raised operating tech equipment.
                                by
                                  LaShanda at prodesk awesome!!!
                                  Solar lights for caps for 6x6 post
                                  by
                                    • Recommended
                                    MY TRIP TO HOME DEPOT
                                    TODAY I MADE THE TRIP TO HOME DEPOT TO PURCHASE SOME BIG ITEMS. TUB, HOT WATER HEATER, TOILETS. AT CHECK OUT AT THE PRO CENTER I RECEIVE EXTRA HELP FROM SPECIALIST LASHANDA. THANK YOU FOR GREAT SERVICE
                                    by
                                      • Recommended
                                      Poor customer service
                                      Couldn't get anyone to help me find the fasteners I needed, had to request someone come to the isle, they acted put off by having to do something.
                                      by
                                        Excellent cleaning experience.
                                        I bought a new Dyson vacuum cleaner recently and it is amazing.
                                        by
                                          • Recommended
                                          NEEDS HELP
                                          Very hard to find anyone to help in any department. More than one item on my list was not in stock, NO substitutions were offered. Products on the plumbing aisle are mixed up something crazy and really hard to locate. Like items are somewhat together, but also scattered, even with some being in an entire different department in the store, especially drain parts ?? Plumbing items "used" to be offered in a pack of 10 or so... now many are 1 or 100?? This is crazy. I obviously needed more than 1, but no where near 100 of them. NO discount when buying multiple count of a particular item. RARELY anything in plumbing can be done with just 1, ONE, of a certain fitting. MOST plumbing fixtures have a hot and a cold... I think that is 2?? Also many items are hidden or tucked into a small hole on the shelf making it very difficult to find.
                                          by
                                            Best store in the Jackson area
                                            I have purchased all my materials at this store for projects I completed. I came out a lot cheaper than other stores in the surrounding area. Thanks for home Depot.
                                            by
                                              Best customer service ever!
                                              We were looking to buy a riding lawn mower. We had already shopped around and after being told they wouldn't start the mower for us to hear it run We decided to come to Home Depot. Best decision we made. We were greeted by Greg and he took us to what we were interested in, answered our questions and when we asked to hear it run he said sure. Started it right up and we bought it. We wanted to open a Home Depot credit card and he helped us with the whole process then checked us out. He was so cheerful and pleasant the whole time. He never once made us feel like we were a bother to him or that he didn't want to help us. He was absolutely great! So if you're needing something, go see Greg.
                                              by
                                                • Recommended
                                                Service
                                                Randy and Lashawnda are very accomadating and knowlegable about the products
                                                by
                                                  • Recommended
                                                  Great Store
                                                  Everything was well organized. Everyone was very polite. Ever section someone was eager and willing to help
                                                  by
                                                    • Recommended
                                                    Great Mrs Cory is very helpful
                                                    Mrs.Cory help me and my girlfriend find the plants she been looking for.
                                                    by
                                                      • Recommended
                                                      Helpful
                                                      Bree and David J in appliance VERY helpful and nice
                                                      by
                                                        • Recommended
                                                        Good selection
                                                        I went in looking for lighting for several areas of my new home. This store has numerous products to choose from and I'm happy to say that I found what I was after that day and will be back for my next round of lighting and several other items on my list.
                                                        by
                                                          • Recommended
                                                          My flooring Hero
                                                          I can not express how much James was so helpful during my purchase of flooring for my Dad's house after he passed. I needed carpet and vinyl planking for the house and James was there for me during the whole ordeal making sure that I was taken care of before, during and after. He even went as so far to personally deliver 30 cases of flooring and picked up 30 cases of the wrong flooring that was delivered by mistake to our house. The contractors they used for the carpet and vinyl were both very professional and made sure I was satisfied with the installation before they left the job.
                                                          by
                                                            • Recommended
                                                            Great products and service!
                                                            Employee Delaney and Asst. Manager Tony Levatino went above and beyond to help me! Excellent customer service!
                                                            by
                                                              • Recommended
                                                              Showing 1-30 of 509 reviews

                                                              Nearby Stores

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                                                              Pro Service Desk

                                                              (901)313-5402

                                                              Mon-Sat: 7:00am - 8:00pm

                                                              Sun: 8:00am - 8:00pm