Jackson, TN #727

I would rate 0 stars if I could. Service on my visit was atrociously, unapologetically bad. There are other choices in Jackson. I would recommend you use them.

The curbside is a joke. You still have to go inside after waiting 15 minutes in the parking spots. I then hade a rude employees make it feel like its your fault for being understaffed. The lady at the service desk immediately hit me with tons of attitude when I walked in from waiting at curbside, how am I suppose to respond when I had no clue what was going on? I didn't know their machine was down and it was just her. She could've sent someone to my car? She could've apologized when I initially walked up, she literally couldve done anything else than what she did, but she made it out to me being problem that she had to work and she was so classless and rude. Her and her coworker then tagged team me with nonsense and rude comments bc I wanted a refund. It was truly a joke. How am I, the customer, supposed to take this and not defend myself. The manager, Nick, did absolutely nothing to try to calm either of them down or diffuse the situation. When I asked for my receipt the one cashier pulled her masked down and yelled at me so much attitude, "I'm gettin it." This was professionalism at its finest! (Sarcasm) This isn't my first rude/bad encounter at this store! Getting help locating things is impossible. The bathrooms always appear to be dirty. It is cluttered and unorganized and everything looks unkept.The service desk has always been difficult with returns and exchanges. Cashiers and stockers have treated lumber and other items carelessly damaging them. I intentionally ordered my items online so I would not have to deal with this staff. Unfortunately, it appears the staff thrives on belittling and bullying customers and still forces them to walk insideso they can instigate drama and then cry victim when a customer stands up for themselves. All the while "management" (Nick) just sits back and allows this to happen.

I appreciate the great experience today, we were approached by a floor person to assist and he knew immediately which isle. The cashier, Artie, was very polite, professional,but more importantly, PRESENT, meaning we were not a distraction but his main focus. That is rare these days! Thank you! Michelle L.

I have always had a great shopping experience at Home Depot. The employees are very helpful and friendly.

YOU CAN'T GET CHECKED OUT !

Cashier by the last name Song was the friendliest person. Helped me save $25 that day.

I started shopping at Home Depot in 2000 when I became a homeowner for the first time. Now, I will never choose to shop at Home Depot again. I had a horrible experience with a manager in the Customer Service area. I tried to use my Home Depot store credit to purchase a carbon monoxide alarm for my new home. The store credit card was displaying some sort of ‘offline message at the register. When I went to customer service to let the manager know, she said there was no way for her to track and tell if the card had been used before. I told her that I had just scratched the back of the card to access the required code at the register. I asked the self-checkout cashier to come over and tell the manager that I had just scratched the card minutes earlier in the store. The manager only honored my store credit because her employee said that this was my first time using the card. If that cashier had not told her that, the manager was not going to allow me to use the credit to make my purchase. Because of this, I will never set foot in that Home Depot again.

If you are looking to buy an appliance, I highly recommend you speak with Brenda. I have 30 years of retail experience and I have never seen such commitment to customer service and this person had. I will continue to drive 50 miles to the store in order to be able to have that rare service.