Jersey City #935

Jersey City Home Depot is the best team out there. They treat me so well even on my bad days. I was so overwhelmed renovating my first house and Andrew and Terrance went as far as delivering my fences personally. I’ve never had anyone go above and beyond like that for me. Also thank you Terrance, Juan, Devon (floors) for all your help finding materials I needed. Loyal Home Depot customer for life.

Needed some gutter seal which the Home Depot website showed there was 25 on hand. Went to the building materials area to check the bay location. Nothing there. Ok. Let’s try to get the department associates to help me out. No help at all. Just told me to check the same empty area for the product. Then I decided to go to the paint department to see if the product might be there, the woman at the desk was even less helpful. I just needed one tube of gutter seal to get a simple job done and I know we could have found it if someone there actually cared to help me out. But I’ll just have to make another trip to Jersey City after I’ve gone to a better store to purchase the product I need. Total waste of my time.

Professional , friendly

I purchased all the material I needed to complete my new bathroom. I cannot send phots because I,m not good enough to do that. But I can send you photos.

I will never, ever use Home Depot delivery after my recent experience with them. I may never shop again at Home Depot. I placed an order, very careful to remove anything that would not ship together. I walked to the Home Depot by my house, and bought those items separately; staff was unclear/untrained how to ring me up (a simple purchase with a credit card). I was given a 10-hour delivery window. Before the delivery, I got a strange call from the store that my delivery would be incomplete because “stuff was on the pallet.” The delivery half-arrived with the full packing list attached. We called the store together, and the store told the driver to NOT close the ticket so they could pull and ship out the remainder. I waited several hours for the res of my shipment or a call back…finally, I called the store back, no one answered, and I got routed to their Contact center, where someone tried to help me, and told me that the order in their system was at one store, yet was shipped by another store (neither being the store closest to my house, which that morning HAD everything I’d needed on their shelves): she helped me to reach the store. But the person who’s promised to call me back with a resolution had left for the day. The person I spoke to was aware I hadn’t received my items, but said they didn’t know which items: I emailed the store(s) a detailed description of the situation with pictures of what I did receive and a detailed list of what I didn’t receive. I was told to call back in the morning. I called back in the morning, there was more confusion. I was told they were working to credit me for the items not received. I asked for an itemization to ensure it was correct (I have still not received this), I also was expecting to be credited/not charged for the shoddy multiple shipments. I was told I had to re-order my items that did my ship. I did, careful to request a single ship date the day after all items would be ready. The store changed it to same day, except for 2 items, with another 10-hour delivery window (which made me miss my friend’s birthday lunch). I received a delivery that afternoon, short-shipped by one item. I called and was on the phone for more than 1/2 hour waiting, to report the missing item. When I was told it would ship from another store with a waived delivery fee. I received the item while I was on hold with the store, but had been charged the delivery fee, which I again asked to be waived. Meanwhile, the last two items to be shipped arrived just yesterday. But my credit card did not have the credit noted. And the amounts seemed wrong on my card, so I called back last night and was on the phone again for more than an hour, requesting itemized receipts for ALL my transactions. Someone again tried to assist me with a credit for the missing items from my initial order. When the receipt came through, finally, this morning, the receipt was NOT itemized. I have no idea if anything was the right amount, or if I was credited for the right items/amounts, or had been charged for the 4 shipments for what should have been one complete order/shipment. Also disconcerting is that on one of the phone calls, I was told I received a large CASH return, which I did not - I purchased all online with my credit card, and have never stepped foot in this location. The person quickly apologized and said maybe she was reading the system wrong. But the entire situation is beyond shady. And I have emailed management several times asking for my transaction itemizations and NO ONE has responded to me. I want this escalated and for someone to actually get back to me with the itemizations. I feel like I need to get a new credit card after this as it all seems very shady.

Highly recommend for home appliances cleaning

I bought new living room window blinds and they had many to choose from.

It’s such agreat service every thing is there

Kunti, is a delightful and friendly cashier who brightens my day whenever I come to this Home Depot

The cashier Lenore was very friendly, a very nice person and helpful during my shopping trip.