Reviews for Jersey City #935

Allowing me to get everything I need for my house and customers thanks

Nice people excellent material

Jersey City Home Depot is the best team out there. They treat me so well even on my bad days. I was so overwhelmed renovating my first house and Andrew and Terrance went as far as delivering my fences personally. I’ve never had anyone go above and beyond like that for me. Also thank you Terrance, Juan, Devon (floors) for all your help finding materials I needed. Loyal Home Depot customer for life.

I'm not a handy person at all, so everytime I am in these stores I tend to ask many questions. One of the store managers Omar provided much needed guidance and advice for utility items for my home. Despite the traffic and hecticness of the day, he provided excellent customer service and guided me every step of the way.

The store employees are terrible

Very unprofessional.

Waited over 15 mins for assistance in the aisle after walking to customer service desk to ask for help. Nobody never showed up. Went back to the service desk again. And they made another announcement then said I don’t know what to tell you!!! It’s 6:30 pm on Sunday night and no team members on the floor except the paint department.. they just don’t care

Went into this Home Depot needed a few things they did not have. I must say all the employees I came into contact with were the most helpful friendly people I’ve ever met. I couldn’t believe the amount of people who were so nice. That’s rare in the stores now a days.

Called multiple times people would either pick up the phone and leave me on hold for 45 minutes or would fake transferring me to someone that never picked up or would just drop the call absolutely unprofessional

She was amazing and helped us a great deal. showed and explained all our options, answering all questions kindly. Huge thanks to her!! God Bless her.

I’m happy with Home Depot

"I had an excellent shopping experience at Home Depot, all thanks to Jameela. Her expertise and willingness to help made my visit incredibly smooth. She patiently guided me through the aisles, offering valuable advice and ensuring I found exactly what I needed. Her friendly attitude and professionalism truly set her apart. Home Depot is lucky to have such a dedicated and knowledgeable team member!"

I got the tools I wanted for a.good price So.i will continue to shop.home depot

This Home Depot is my regular store. There are really good employees and then there are those who don’t care. They bring down the store.

Purchased a LG oven range I was assisted by a Home Depot employee named Bran Exceptionally courteous and professional In and out withinn35 minutes

Worst manager ever i saw in my life he don’t anything about item and no help Customer service so bad and no help I wait more than hour and half to pick up one item and no one want help. Last time in this garbage store

I live near this Home Depot and employees walk past you like you don’t exist

I had the pleasure of receiving assistance from Lito during my recent visit to Home Depot, and I was thoroughly impressed by his professionalism and dedication. Lito went above and beyond to help me find the right products for my project, offering knowledgeable advice and thoughtful recommendations. His friendly demeanor and willingness to answer all my questions made the shopping experience enjoyable and stress-free. Lito exemplifies excellent customer service, and I highly recommend seeking his assistance for any Home Depot needs!

Everything was good. I found all the things I was looking for.

I am so happy to shop again

Bhojwattie, Ms.Lynne, Paula, Ingrid, Sakeyna, & Mike from pro desk always greet me on my first visit to the store, along with many other employee’s. Come to the store 5-6 days a week so always see a friendly face who can help if needed. Couple things that need to be improved, one big thing is how slow the systems when checking out most of the times the chip reader doesn’t work & you have to bend the card downwards for it to register. Another big thing is the low inventory of plumbing, electrical, lumber, & metal tracks & studs. I consistently have to go to other Home Depot’s after driving to the Holland tunnel Home Depot in Jersey city. It wastes an hour of driving around when this location doesn’t have what I need. It’s not that it’s on the shelf but rather it isn’t in stock. Other than that the staff is very helpful in helping me find what I need when in stock & warm welcoming.

I always find most employees in this store are helpful. I also most of the time find the things I need.

Since I've moved to Jersey City in 2017, I've been coming to Home Depot and I continue to see improvements year after year. Customer service is paramount and the employees are always pleasant, cordial,v and professional. Thanks to them, I've never felt lost. I give Home Depot at 440 two thumbs up 👍🏻👍🏻

Employees at this location seem so unhappy and disgruntled. They are least motivated to help. Just check the Google reviews- management is not doing anything to improve despite all the complaints. Disappointing.

I buy a Grill and all the items necessary. The customer service provide for Annette and Grisel was exceptional and polite, I feel like a King , the way they take care of me and how they show me and explain about different options and products. They’re really blow up my expectations. Only Add Great people great persons.

Needed some gutter seal which the Home Depot website showed there was 25 on hand. Went to the building materials area to check the bay location. Nothing there. Ok. Let’s try to get the department associates to help me out. No help at all. Just told me to check the same empty area for the product. Then I decided to go to the paint department to see if the product might be there, the woman at the desk was even less helpful. I just needed one tube of gutter seal to get a simple job done and I know we could have found it if someone there actually cared to help me out. But I’ll just have to make another trip to Jersey City after I’ve gone to a better store to purchase the product I need. Total waste of my time.

Professional , friendly

I purchased all the material I needed to complete my new bathroom. I cannot send phots because I,m not good enough to do that. But I can send you photos.

I will never, ever use Home Depot delivery after my recent experience with them. I may never shop again at Home Depot. I placed an order, very careful to remove anything that would not ship together. I walked to the Home Depot by my house, and bought those items separately; staff was unclear/untrained how to ring me up (a simple purchase with a credit card). I was given a 10-hour delivery window. Before the delivery, I got a strange call from the store that my delivery would be incomplete because “stuff was on the pallet.” The delivery half-arrived with the full packing list attached. We called the store together, and the store told the driver to NOT close the ticket so they could pull and ship out the remainder. I waited several hours for the res of my shipment or a call back…finally, I called the store back, no one answered, and I got routed to their Contact center, where someone tried to help me, and told me that the order in their system was at one store, yet was shipped by another store (neither being the store closest to my house, which that morning HAD everything I’d needed on their shelves): she helped me to reach the store. But the person who’s promised to call me back with a resolution had left for the day. The person I spoke to was aware I hadn’t received my items, but said they didn’t know which items: I emailed the store(s) a detailed description of the situation with pictures of what I did receive and a detailed list of what I didn’t receive. I was told to call back in the morning. I called back in the morning, there was more confusion. I was told they were working to credit me for the items not received. I asked for an itemization to ensure it was correct (I have still not received this), I also was expecting to be credited/not charged for the shoddy multiple shipments. I was told I had to re-order my items that did my ship. I did, careful to request a single ship date the day after all items would be ready. The store changed it to same day, except for 2 items, with another 10-hour delivery window (which made me miss my friend’s birthday lunch). I received a delivery that afternoon, short-shipped by one item. I called and was on the phone for more than 1/2 hour waiting, to report the missing item. When I was told it would ship from another store with a waived delivery fee. I received the item while I was on hold with the store, but had been charged the delivery fee, which I again asked to be waived. Meanwhile, the last two items to be shipped arrived just yesterday. But my credit card did not have the credit noted. And the amounts seemed wrong on my card, so I called back last night and was on the phone again for more than an hour, requesting itemized receipts for ALL my transactions. Someone again tried to assist me with a credit for the missing items from my initial order. When the receipt came through, finally, this morning, the receipt was NOT itemized. I have no idea if anything was the right amount, or if I was credited for the right items/amounts, or had been charged for the 4 shipments for what should have been one complete order/shipment. Also disconcerting is that on one of the phone calls, I was told I received a large CASH return, which I did not - I purchased all online with my credit card, and have never stepped foot in this location. The person quickly apologized and said maybe she was reading the system wrong. But the entire situation is beyond shady. And I have emailed management several times asking for my transaction itemizations and NO ONE has responded to me. I want this escalated and for someone to actually get back to me with the itemizations. I feel like I need to get a new credit card after this as it all seems very shady.

Highly recommend for home appliances cleaning