Reviews for Nw Raleigh #3634

I had a couple of items that I needed to obtain quickly. Two young ladies from the service department went back to find the items in receiving and in no time came forward with the items.

I stopped by this location to rent a 26' ladder for a light installation project. I had the pleasure of working with Dee in Tool Rental. Dee was so pleasant and knowledgeable! I really enjoyed our interaction and personally left feeling so much better than when I came in... I also shopped around the store and was approached by nearly every employee that passed by asking if I need any assistance. I often shop at Home Depot locations across the country and this is by far one of the BEST locations in terms of customer service, product availability, and access to reliable tool rentals. My mother now has a BEAUTIFUL crystal chandelier, thanks in part to Dee and Home Depot!

Tamra was the best and gave us great customer service!

Store is close by and I'm never disappointed by item quality

The shelves are well stocked and the employees seem to know where to direct you. The store is clean. Returns are easy and usually quick.

the pine straw that I purchased today was not good at all. lots of sticks and the rolls were wet and rottening on the bottom.

Wayne from the rental department went above and beyond with assisting me today! He really knows how to get the job done safe and efficiently. Thanks again

This is my favorite home improvement store to go to, mostly because of the staff. Friendly and openly wanting to help. (How refreshing in this day and age!!)

I don't know what has happened to this specific store in the past year but the ability to get support while in the store is horrendous. Home Depot has a great product selection and reputation but certain teams at this location puts that reputation at risk.

Brought back a light fixture to exchange for one that worked for home but the store was blocked from accepting our returns by corporate

We had a problem with an item we bought. Adrianne listened to us and when she could not solve our problem, went and got an assistant manager, Rich to help us further. Rich made sure we were completely happy and satisfied before we left. We were so impressed with their concern for our satisfaction. They went above and beyond to help us. Thanks guys!

I was in the NW Raleigh store today and was graciously helped by both Rebecah and Desiree. Thank you very much for exemplary customer help.

Our salesman was thorough, knowledgeable, patient, respectful, and helpful. It was a pleasure doing business with Mr. Albert Brown.

Cashier scanned an item which rang up at a price 25% above the price posted on the shelf where I picked the item up. No effort to resolve the issue. Another Sales Associate finally stepped in to correct the price to what was posted. Overall poor experience.

I recently needed to do some touch-up painting, and needed to get paint that would match my existing paint. Unfortunately, I did not know the brand/shade of my existing paint. I went to my local home depot, and I was able to get a couple of great paint matches from their paint department.

Very satisfied with this store, and I love shopping there.

Happy to share that several staff have been very knowledgeable & helpful with many of my home projects throughout the years. Specifically, staff in hardware, tools, electrical, lumber, & paints have been especially helpful resources in selecting the correct product to assure a successful home repair, improvement, or renovation! Thank you!

Bought a Porter Cable Nailer combo kit at store 3634 honored the $80 difference between stock and the competitor's pricing. Took some insistence on my part even with a printed copy of their "Power of Lower Prices Guaranteed" policy concerning price matching, but in a few minutes, the store Manager processed the -$80 from the asking price. Nice people working at 3634.

Abigail shown me how to sign up for my Military discount Very good at keeping conversation interesting I always love seeing her when I come in always smiling and laughing

I am so happy that I chose the Home Depot I did! Friendly customer service from all people I interacted with. The cashier Abigail helped me get through the process fast and thanked me for coming! I’m coming back!

I has been difficult since last Winter to get help from knowledgeable employees, if you can find them in the store!

I've been a customer for over 20 years. I have always been satisfied with this store!

Abigail was quick and efficient on checking my cart out. Carried a good conversation and showed interest in what we spoke about.

The cashier Abigail is always greeting and smiling when I come in.

Carter in the self checkout this morning was extremely helpful!!! This man needs a raise. Went above and beyond.

David in Garden went above and beyond like virtually no one has ever done at any store. He was wonderful and I cannot say enough good things about his desire to help me get the bags of pine bark I needed, place the heavy bags on a cart, take the cart to the cashier, then load them in my car. AMAZING customer service!

Customer service is A1 here.

Terrence from Customer Service was great in performing a complex return

I visit the Home Depot on Strickland Road in Raleigh NC at least 3 times per week because I know the store will be neat, clean, and well presented and a great staff will be available to assist me with any questions I may have. Shelia and Theresa are hands down my favorite employees. I know both of these ladies on a first name basis because they are always so pleasant and make sure I’m being taken care of. These two should be applauded for consistently delivering exceptional customer service and for their loyalty of 20+ years to the brand. This type of loyalty speaks volumes about the Company and Store Leadership of Store #3634. I look forward to future visits!

Victoria helped me get the best deal on HVAC Filters!