Wake Forest #3647

Eliza great associate/cashier

From the front service desk to the appliance section to the cashiers, I found Wake Forest Home Depot employees accommodating, knowledgeable, patient and friendly. I am advanced in age and I use a walker to get around so I very much appreciate the help I was given by this store's staff and their willing assistance in escorting me around to different sections and their help in finding the items I needed without giving me 'attitude' or making me feel I was getting a 'bum's rush'. Thank you Home Depot!

Everyone was helpful and knowledgeable!

The store is stocked with the supplies we are usually searching for, and the store is clean and organized. We are new home buyers in the area, as we purchased our first Whirlpool refrigerator at this Wake Forest location. The cashiers have been friendly, however, we have only been assisted once by the gentleman in the Behr paint section of the store. Other than him, we have never been approached or asked if we need any assistance. Most of the associates in the store look in our direction and keep moving, so we just figure it out on our own most of the time. We are in the process of purchasing vertical blinds for our screened in porch and sliding glass door, we chose the Home Depot because we have established a line of credit with this store. The women in this department who are supposed to assist in selecting the blinds, setting up the measurements, and purchasing the blinds have been less than friendly and flat out rude. The first time we talked to an associate in the blinds section, she offered the entire book of blinds to take home so we could find what we liked and figure it out ourselves. She ultimately helped us get set up for measurements which were completed professionally and on time as it was scheduled. The contractors who measured our sliding glass door and screened in the porch suggested calling and going into the store to complete the process and get the installation scheduled. We came into the store about 9:30 p.m. and Karla was working in the blinds section. We asked her if she could help us with getting our blinds ordered and getting a price quote. Karla said she would have to look it up so we needed to tell her what we wanted, even though we needed her help to find out what would work for us. We asked numerous times to get an idea of the price range so we knew what we were looking at and she was no help. She seemed as if we were bothering her by asking for her. Again we were not helped and we walked over to the section and grabbed the books of options ourselves, as Karla got on the phone to serve other customers who were not in the store (this is what she told us) but until that point she was not doing anything but sitting at the desk. We stood there for about 10 minutes as another group of customers waited and Karla ignored them also. A man came over to talk to Karla and she asked him if he could "help these customers". I was immediately frustrated and took the book to Karla's desk and said "yes, these customers need help and it feels like you do not want to help us." She said she was calling other customers (at almost 10pm on a weekday) and Greg could help us. I told her I would be writing and calling about her lack of professionalism and customer service skills and she did not seem to care. We are now deciding if we will purchase blinds from Home Depot or shop elsewhere. Hopefully Karla can be retrained on how to treat paying customers with just a little decency.

I love shopping at this store. They normally have a great selection of products and customer service is very good. I'm a do-it-yourselfer, so often I have questions about a particular project. More than once other customers have offered advise on projects - which is good because many of the other customers are professionals and know of what they speak. There is a competing home improvement store just across the highway, but I drive past it to get to this store. Highly recommend.

This is the first time in awhile that I have shopped at this location. Cleanliness & organization is much improved and I was impressed with the cashier, Lauren, being so friendly & courteous. Also, there was no wait to check out :-)!!

This is the closest Home Depot to my home. I would tell you to be very patience, because sometimes it's very hard to get help. However when you do the workers are very friendly. But be prepared to look for help.

Great employees, friendly people, and sometimes u can see some friendly pets