Knightdale #3663

Billy in the Lumber department and Jean in the service department rock

Poor customer service by an associate. A woman named Laine, felt it was her position to try to educate me and my wife as to being so foolish for returning an item at the designated Return Desk that they have. The light was out on the returns sign. yet, since that is the location they have for returns, I stood there. She asked me and my wife if we had a return. Then says almost smugly and puzzled " Oh well you can bring that over here. You don't need to stand there when the light is out ". I stated to her that I saw the return sign even though the light was out not knowing if it was ever turned on, or blown out by chance. That I felt I should start there and not at the Customer Pick Up counter. She proceeds to chastise us and state.." If you see the light off you go to another line ".. " Well when you go food shopping you wouldn't go to a lane that has its light out right?.. Why would you go there ?. It works the same way here " . My wife and I were like huh ?. All this for a return ?. Rude. Needs retraining. Or a different job. Then she saw I didn't care for her approach. When I was telling her this she told me began talking over me and said " Sign your name on the screen, you get back $17.13. She knew she was crude and condescending then apologized saying " I didn't mean to say anything to offend you " When a store employee has to apologize that says it all. Take the return and just say " I can help you over here ". Apparently, she didn't like us standing there with a light out at there designated Return Desk and went on and on in three different ways verbally to speak to use like we were idiots.

Store gave up on all covid laws and regulations.

I had a great experience on Friday 6.26.20. All of your employees were very nice & friendly. Chrystal was helpful in finding me a grill. She also got someone right away to load up the grill. She also printed me out an owner’s manual, all while helping other customers & her fellow employees all at the same time. She is definitely a great asset to your Knightdale location!

I would recommend the store but stay away from Millard he was rude and disrespectful he was adding stuff to our ticket when we told him the stuff was on sale he told me to take it up with customer service and tell them he sent me. He was wrong to treat us like that. He took the tag off the refrigerator and still put in what he wanted in the system. It took Shelley and another lady to get this mess straight. He had a attitude with us but why we just asked him questions of why he adding this stuff up higher than the sale price and added more stuff to the ticket we didn't even ask for neither did he ask us if we wanted or needed it. Rude just disrespectful I'm mad and upset.

I enjoyed shopping at this Home Depot. The sales associates were very nice and helpful. I found this store to be well stocked with a lot more selections to choose from compared to other home improvement stores I've shopped in.

It was a nice store. This is only the 2nd time that I have ever been in a Home Depot. Staff was great. Made me feel important.

The Home Depot at 1020 Shoppes At Midway in Knightdale NC 27545 is a great place to shop for your everyday home improvement and professional service needs. Great prices and selection are just the start. The staff here are knowledgeable, willing and able to efficiently assist in every department, professional and friendly. Over all we prefer Home Depot for our home improvement needs, this Knightdale NC location is worth your consideration. The Knightdale location is convenient to all your shopping, eating out, and grocery needs.