#1 Home Improvement Retailer

Store Details

Contact Us
Pro Service Desk(909)882-3423
Store Hours
Mon-Sat: 6:00am - 10:00pm
Sun: 7:00am - 8:00pm
Curbside: 09:00am - 6:00pm
Location
1055 W 21st St
San Bernardino, CA 92405
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Customer Store Reviews

  • 4.4 out of 305 reviews
86%Of Customers
Recommend This Store
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Filter Reviews By:Rating, Profile, Gender, Age (305)
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Showing 1-30 of 305 reviews
Customer Service
The store lacked employee's in the aisles to assist customers. Another person in the aisle assisted me and we both commented that this particular Home Depot stinks for customer service.
by
  • DIY
Windows
The staff is friendly and helpful at this store. Both times that we have gone and needed a little extra help to put an item on the roof of our car for transport, one of the associates that were in the parking lot seemed to magically appear at the exact moment that we needed help. We are doing a lot of remodeling and will continue to shop at this store.
by
    • Recommended
    Great Store Experience
    Store clean And Products are easy to find. That's enough
    by
      • Recommended
      Great
      Had a easy time finding what i needed to buy for my home
      by
      • DIY
      • Recommended
      Thank you paint department!!!!
      Thanks to the paint department and to Jorge L. Thanks for going above and beyond!!!
      by
      • DIY
      Home away from home...
      Being a former associate myself, it's easy to navigate and self-shop as well as visually check for stock in the overheads and at locations with associated products throughout the store. If I need an associate, I can get one. The atmosphere is still cordial and it's like I never really left... that's a good thing.
      by
      • DIY
      • Recommended
      Great Garden expierence
      I've always like the garden warranty at Home Depot, on Their plants, no ?'s asked.
      by
      • DIY
      • Recommended
      clean store well stocked
      Good store. Helpful nice informative people. Go out of their way to help. Good prices and beautiful clean store.
      by
      • Pro
      • Recommended
      Lumber associate was great! All staff very friendly and helpful.
      The staff at this Home Depot are exceptionally helpful and friendly. They go out of their way to help you find products and services.
      by
        • Recommended
        This store may not be in the best neighborhood but they have a lovely kind young lady named Destany who will make your time there a great one.
        My experience went swell, their cashier Destany as an amazing young lady to meet. Helpful, kind and respectful, and also patient.
        by
        • Pro
        • Recommended
        Love this Home Depot Store
        We have been shopping at this Home Depot location for over 10 years and have found it to be clean, organized, inventory well stocked and friendly store associates that go out of their way to assist us.
        by
        • DIY
        • Recommended
        awesome store associates!!
        store associates all over the store and very helpful
        by
          • Recommended
          Customer Service
          When coming into the store, you are always greeted and the associates are very helpful. If, they do not know they will find you assistance. The aisles are clean and all items are visible.
          by
            • Recommended
            Great employees
            Associates were friendly & helpful. Products were in stock. Cashiers are friendly as well.
            by
            • DIY
            • Recommended
            shopping experience
            Store is always clean & in order except when necessary stocking is needed. The staff was right there & gave good advice & suggestions. The associate @ returns was expedient and friendly like she was very happy to be at work. Thank you. M.
            by
            • DIY
            • Recommended
            Store Experience
            The store associate was very helpful and knowledgeable.
            by
              • Recommended
              Did a 360, excelant store keep it up !
              There was help where I needed them, even assisted me to find ALL on my list. The casher was so excelant.
              by
              • DIY
              • Recommended
              Awesome Store!
              From the moment I stepped through the door, I received wonderful and friendly assistance from all of the associates I encountered. They were not only knowledgable, but made my shopping experience fun. I love this store!
              by
              • DIY
              • Recommended
              Satisfying shopping experience
              I was hopeful that I would find an unusual (to me) halogen light bulb. The associate immediately took me directly to the supply location.
              by
                • Recommended
                Service
                This HD is the worst for Customer Service in the aisles. Shelves are usually a mess and stuff is hard to find.
                by
                • DIY
                went without a hitch
                This store had a different setup from other homedepot stores. Because of its building design, electrical was tucked away far back in the recess of the store and the only way I could find it was by the store associates. The store associates is what saves this store. They were very helpful and far friendlier than other home depot stores. That was a plus.
                by
                • DIY
                Always a pleasant experience when I go to the store.
                The store was clean. If one associate couldn't help, the associate was eager to get someone to help me. Prices are great at Home Depot.
                by
                  • Recommended
                  My paint store
                  I went to the paint dept. with My coded paint sticker (from previous purchase), directly to paint associate, He went over picked up, scanned and mixed paint for Me, within 15 mins., it was so easy & fast doing it this way! btw: save any coded info. for future purchases.
                  by
                  • DIY
                  • Recommended
                  Always my first pick!
                  During this last trip, I only needed one item. I got help finding it, and exact directions for it's use. The employees are knowledgeable and proficient. Good job, Home Depot!
                  by
                  • DIY
                  • Recommended
                  Always excellent experience!
                  The store is easy to navigate. One stop home shop. The prices are competitive and the associates are knowledgeable and helpful.
                  by
                  • Pro
                  • Recommended
                  store experience
                  I know my way around the store. i am able to get help if I need it. Everyone who works in the store are very courtious and helpful.
                  by
                  • DIY
                  • Recommended
                  by
                    • Recommended
                    by
                      • Recommended
                      by
                        • Recommended
                        by
                          • Recommended
                          Showing 1-30 of 305 reviews

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