Q:I read both sashes can move but I also read screen is only 1/2 size. Can I get a full size screen
by|May 13, 2024
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Q:Am i supposed to snap these two corner nubs off in order to get the screen in?? Cant get it in track with them there.
by|May 7, 2024
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A: The corner with the nub should only be on one side. Please fill out a warranty claim for a new screen here. https://homedepot.plygemwindows.com Select Resources then Warranty then click Learn More in the American Craftsman box then Submit Warranty Request
by|May 20, 2024
Q:How does screen go in? I cant figure out how to install screen. There is a nub on both bottom corners preventing it from going in the track
by|May 7, 2024
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A: The corner with the nub should only be on one side. Please fill out a warranty claim for a new screen here. https://homedepot.plygemwindows.com Select Resources then Warranty then click Learn More in the American Craftsman box then Submit Warranty Request
by|May 20, 2024
Q:Why is this windows not sold in Wyoming?
by|May 1, 2024
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Q:Can this window be used in a basement?
by|Apr 28, 2024
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Q:Can I use this window in a cinder block wall?
by|Mar 16, 2024
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A: Yes. We would recommend a wood buck be installed into the cinder block first.
by|Apr 1, 2024
Q:Does this window slide on both sides?
by|Mar 3, 2024
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A: Both sashes slide on this window.
by|Mar 11, 2024
Q:Does this window have a Florida product approval number. Is it approved to be installed in Florida?
by|Feb 5, 2024
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A: The Florida Approval number is 14494.2 It is not approved for use in the High Velocity Hurricane Zone (HVHZ)