A: Hi TomB, this is Sarah with Kohler Customer Service. I am glad to address your question. Yes, one door is fixed and the other rolls to open. Thank you for choosing Kohler.
by|Apr 19, 2024
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Q:What are the necessary specs for a single threshold shower base to go with these doors?
by|Apr 3, 2024
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A: Hi Cmar, this is Vikrant with Kohler Customer Service. I am glad to address your question. There must be at least 5-1/2" (140 mm) of flat surface on the shower base walls and at least 1-3/4" (44 mm) of flat surface on the shower base ledge. Thank you for choosing Kohler.
by|Apr 4, 2024
Q:What is the depth of the fixed and sliding side jambs? In other words, how far out from the the walls of the tub enclosure do they extend? (diagrams indicate length and width only)
by|Mar 13, 2024
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A: Hi Colin, this is Sarah with Kohler Customer Service. I am glad to address your question. The wall jams are 1.1" deep when measured from the wall to the end of the jam. Thank you for choosing Kohler.
by|Mar 13, 2024
Q:What is the length of the lower threshold (out of the box) for the 60” model? Model # K-707621-8L-BL
by|Mar 12, 2024
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A: Hi RayaRaya, this is Vikrant with Kohler Customer Service. I am glad to address your question. The length of the lower threshold is 60". Thank you for choosing Kohler.
by|Mar 13, 2024
Q:What is the length of the lower threshold (out of the box)?
by|Mar 7, 2024
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A: Greenwave, my name is Jessica with Kohler Customer Service. I am happy to assist with your inquiry. The bottom track packaged with K-707622-8L-BL is 48" in length. Thank you for choosing Kohler.
by|Mar 7, 2024
Q:Is it difficult to clean the rail? Does water stay inside the rail?
by|Mar 7, 2024
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A: Hi Bobby, this is Vikrant with Kohler Customer Service. I am glad to address your question. Water does not stay inside the rail. Please refer to the cleaning instructions in the following link : https://tinyurl.com/a8c2bnab. Thank you for choosing Kohler.
by|Mar 7, 2024
Q:In about the product section it says "Touch-sensor switch makes it easy to turn lighting on and off". What lighting is it talking about?
by|Feb 28, 2024
1 Answer
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A: Hi SamT, this is Sarah with Kohler Customer Service. Thank you for bringing this to our attention. We have just notified the HomeDepot.com web team to review and correct this mistake. Should you need assistance with your Echelon showerdoor, please call our Customer Service team at 1-800-4KOHLER (M-F; 8am-5pm CST). Thank you for choosing Kohler.
by|Apr 7, 2024
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Q:The instructions say
Apply 100% silicone sealant along the outside edge of the threshold.
Apply 100% silicone sealant along the outside and inside edge of each wall jamb.
But it does not say to apply to the inside of the threshold. Is that correct?
by|Feb 23, 2024
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A: Hello Petemoss, this is Lisa with Kohler Co. I am happy to answer your question. You will only want to apply sealant where the installation instructions advise. If you put additional sealant in additional locations, it will cause leaking to occur. Thank you for choosing Kohler.