Q:I see that Kohler requires the stationary panel to be away from the shower head, but an answer that I had read previously stated just the opposite. I have to install the fixed panel on the shower head side, since that is where my toilet is. Can this be do
by|Feb 2, 2024
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A: Hello EW59, this is Lisa with Kohler Co. I am glad to answer your question. The fixed panel should be installed on the opposite side of the showerhead. This ensures there is not leaking between the panels. Thank you for choosing Kohler.
by|Feb 2, 2024
Q:Is the station every door the same size as the sliding door
by|Dec 28, 2023
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A: Hello Steven, my name is Sarah with Kohler Customer Service. To be sure we are understanding your question correctly, please contact us by phone at 1-800-456-4537 (M-F; 8am-5pm CST). Thank you for choosing Kohler.
by|Dec 28, 2023
Q:Are the bottom rollers adjustable
by|Dec 18, 2023
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A: Hi David, this is Sarah with Kohler Customer Service. I am glad to address your question. The bottom and top showerdoor rollers and anti-jump clips should be checked and tightened (when needed) using an Allen wrench, every 6 months. For further assistance, please call our Customer Service team directly at 1-800-4KOHLER (M-F; 8am-5pm CST). Thank you for choosing Kohler.
by|Dec 19, 2023
Q:What is the dimensions of the box it is packed in
by|Dec 12, 2023
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A: Hello, this is Keisha with Kohler Co. I am happy to address your question. The box measurements on 707622-8L-BNK would be 33" x 4" x 81". Thank you for choosing Kohler.
by|Dec 13, 2023
Q:Is it possible to install the fixed panel on the same side of the shower as the shower head? That layout works the best for us but the installation guide says the fixed panel must be on the opposite side from the shower head.
by|Dec 12, 2023
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A: Hi Shelly, my name is Meli with Kohler Co. I am happy to assist with your question. For the best water containment we would recommend the fixed be installed on the opposite side of the water source. Thank you for choosing Kohler.
by|Dec 12, 2023
Q:Does the fixed panel sit in the channel or flush with the threshold? Should water drain off the wedge seal vs in channel? Like another who asked a question, I am getting water in the door-side channel, no seal, threshold cover or inserts were in package
by|Oct 8, 2023
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A: Hello sebro, this is Lisa with Kohler Co. I am glad to answer your question. The fixed panel does not sit in a channel. There is a threshold that runs along the entire bottom of both shower doors - https://tinyurl.com/4pxebc83. Thank you for choosing Kohler.
by|Oct 9, 2023
Q:In certain parts of the video, it looks like the door runs on the exterior side of the shower/fixed panel and other times it looks like the door is closer to the interior of shower than the fixed panel. Which is correct?
by|Oct 8, 2023
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A: Hello sebro, this is Lisa with Kohler Co. I am happy to answer your question. The shower door can be installed with either the fixed panel on the right or the left side of the shower - https://tinyurl.com/4pxebc83. Thank you for choosing Kohler.
by|Oct 9, 2023
Q:my finished opening is 59 inches. will this door work for me?
by|Sep 28, 2023
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A: edsaunders, my name is Jessica with Kohler Customer Service. I am happy to assist with your inquiry. K-707621-8L-BNK requires a finished wall to finished wall opening of 55-3/4" - 59-3/4". If your opening is 59", this door would be compatible. Thank you for choosing Kohler.
by|Sep 28, 2023
Q:how do you clean the overlap between the two glass pannels?
by|Sep 24, 2023
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A: Hi peterm, this is Sarah with Kohler Customer Service. I am glad to address your question. We recommend using Kohler Faucet Cleaner to clean the glass on your showerdoors. Please call our Customer Service team at 1-800-4KOHLER (M-F; 8am-5pm CST) for additional assistance. Thank you for choosing Kohler.
by|Oct 9, 2023
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Q:Can the Echelon shower door be installed to wavy tile on the side walls? My shower wall tile has a slight wave (not totally flat). Will this door work if it is sealed up with silicone or something else?
by|Sep 6, 2023
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A: Hi Kant, my name is Meli with Kohler Co. I am happy to assist with your question. The Echelon shower door requires that the walls be within 3/8" of plumb. Thank you for choosing Kohler.