Questions and Answers for Power Gear 3-Wire Receptacle Tester

A:  Hello Dude, thank you for your question. No, it only does 110-125 VAC maximum. If you have any other questions, please give us a call between the hours of 7 AM – 8 PM Central Standard Time, Monday thru Friday at 1-800-654-8483, press option 4

A:  Hello Valued Customer, We would love to have the opportunity to work with you directly and help answer any questions you have for this product, so you can enjoy our products to their full potential. At your earliest convenience, please give us a call between the hours of 7 AM – 8 PM Central Standard Time, Monday thru Friday at 1-800-654-8483, press option 4

A:  I am not understand your question. If all connections in receptacle performed properly, all 3 LEDs will be illuminated. If no hot wire connected or no voltage , neither of LEDs will illuminate. For more complex situations (no neutral, no ground, etc.) I recommend to use multimeter to measure voltage between hot terminal and neutral and ground terminals. Hot terminal is always narrower slot. These measurements allow you to make decision what is going on.

A:  Appears your outlet is good but your line cord or lights are faulty.

A:  If all wires in outlet connected properly all 3 LEDs should be ON. To understand what happen in your case you need multimeter that measures AC voltage. It could be bad contact or neutral wire is not connected et all. Check voltage between hot wire (narrower terminal) and neutral and ground terminals. If all wires connected properly you should observe 120V in both cases. If you do not see it, check connection of terminal that is not show 120 V with respect to hot wire. Sometime neutral wire is common for few outlets in some particular place, for instance, kitchen. In this case neutral wires for few outlets run to one outlet where they are connecting to neutral wire that runs to power box. Try to find this outlet and check quality of wires connection. Check loose screw, or oxidized copper wires. Clean wires if necessary to provide reliable connection.

A:  Hi dogdog, thank you for reaching out to us with your question. Due to the nature of this device and the steps necessary to troubleshoot any issues it could be encountering, it is necessary to contact our Support Team line via phone. Please call us at 1-800-654-8483, press option 4 and provide your personal ticket # 270117. We look forward to working with you to ensure your complete satisfaction with our Power Gear 3-Wire Receptacle Tester.

A:  This product is compatible.

A:  Yes.

A:  Yes. It is good for both regular and GFCI outlets

A:  It doe mean that by mistake hot wire was connected to ground prong. For some reason ground wire was not connected to ground. Otherwise should be short case and breaker should be OFF. Check connections inside receptacle. Be careful and check if breaker is OFF and no voltage on any terminal.

A:  Hi Schommi, Thank you for reaching out to us with your question. When the Hot/GRD Reverse indicator illuminates, it means that the Hot/GRD has been swapped in the receptacle wiring. If you have any further questions, we encourage you to respond or contact our Customer Support through phone or email. Thank you, Jasco Products Tech Support (Manufacturer)

A:  This option is not present within 6 cases of Tester. But something is wrong. I can assume that Ground and Neutral wires connected directly to each other in receptacle, which is wrong. To check that first of all disconnect AC power by switching off corresponding breaker. Secondly unscrew receptacle and check connections of Ground wire (bare Copper wire should be connected to separate green screw), Neutral White wire should be connected to one side screw with wider female connector in outlet. Ground and Neutral wires should not be connected to each other in receptacle. Each of these wires going separately to Power Load box and connected to Ground and Neutral strips in the box. ONLY in a box Neutral and Ground strips connected to each other. If you will found connection between Ground and Neutral wires inside the receptacle, disconnect them and connect Ground wire to green ground screw and Neutral wire to neutral side screw. Turn power on and check with Tester again. If all wires connected properly you will see two Amber lights ON and Red light OFF. If you see different situation call to electrician for assistance.

A:  Hello Scott, Thank you for your question and for your interest in our 3-Wire Receptacle Tester. If all 3 indicator lights are on, this indicates an unknown circuit condition. Please consult a qualified electrician. If you have any further questions, we encourage you to respond or contact our Customer Support through phone or email. Thank you, Jasco Products Tech Support (Manufacturer)

A:  It does mean that all wiring in outlet performed properly.

A:  It means that these wires either have bad contacts to screws inside the receptacle box, or Neutral or Ground wires are not connected to Power Load Box in a house. To check quality of connections inside the receptacle box, turn off corresponding breaker and convince that no AC power in receptacle using contactless tester or Voltmeter. Unscrew and pull out receptacle from the outlet box. Check for loosen screws and tight them. Check for oxidized or corroded wires and clean them with sand paper. Check the screw plates in receptacle. If you see corroded plates clean them with knife or replace receptacle (just about $1). Connect all wires back, tight all screws, put receptacle back to outlet box and check AC power again with Tester. If all wires connected properly, you will see two Amber lights ON and Red light OFF. If you see something different call to electrician for assistance.

A:  Hello TA, Great question and thank you for your interest in our 3-Wire Receptacle Tester. Our product does not use that language for the “Probable Wiring Condition.” If you do have our Tester, please refer to the chart on the packaging labeled “Probable Wiring Condition.” Note: Refer all indicated problems to a qualified electrician. If you have any further questions, we encourage you to respond or contact our Customer Support through phone or email. Thank you, ByJasco Tech Support (Manufacturer)

A:  It does mean that neutral wire is not connected to neutral terminal in power box as well as ground wire is not connected to ground terminal in power box. You have to turn off corresponding breaker, open outlet and check connection of neutral and ground wire. Tighten loose screws or clean oxidized copper wires to refresh connections.