A:  Hello Valued Customer, We would love to have the opportunity to work with you directly and help answer any questions you have for this product, so you can enjoy our products to their full potential. At your earliest convenience, please give us a call between the hours of 7 AM – 8 PM Central Standard Time, Monday thru Friday at 1-800-654-8483, press option 4

A:  I am not understand your question. If all connections in receptacle performed properly, all 3 LEDs will be illuminated. If no hot wire connected or no voltage , neither of LEDs will illuminate. For more complex situations (no neutral, no ground, etc.) I recommend to use multimeter to measure voltage between hot terminal and neutral and ground terminals. Hot terminal is always narrower slot. These measurements allow you to make decision what is going on.

A:  Appears your outlet is good but your line cord or lights are faulty.

A:  If all wires in outlet connected properly all 3 LEDs should be ON. To understand what happen in your case you need multimeter that measures AC voltage. It could be bad contact or neutral wire is not connected et all. Check voltage between hot wire (narrower terminal) and neutral and ground terminals. If all wires connected properly you should observe 120V in both cases. If you do not see it, check connection of terminal that is not show 120 V with respect to hot wire. Sometime neutral wire is common for few outlets in some particular place, for instance, kitchen. In this case neutral wires for few outlets run to one outlet where they are connecting to neutral wire that runs to power box. Try to find this outlet and check quality of wires connection. Check loose screw, or oxidized copper wires. Clean wires if necessary to provide reliable connection.

A:  Hi dogdog, thank you for reaching out to us with your question. Due to the nature of this device and the steps necessary to troubleshoot any issues it could be encountering, it is necessary to contact our Support Team line via phone. Please call us at 1-800-654-8483, press option 4 and provide your personal ticket # 270117. We look forward to working with you to ensure your complete satisfaction with our Power Gear 3-Wire Receptacle Tester.

A:  Yes. It is good for both regular and GFCI outlets

A:  This product is compatible.

A:  Yes.

A:  It doe mean that by mistake hot wire was connected to ground prong. For some reason ground wire was not connected to ground. Otherwise should be short case and breaker should be OFF. Check connections inside receptacle. Be careful and check if breaker is OFF and no voltage on any terminal.

A:  Hi Schommi, Thank you for reaching out to us with your question. When the Hot/GRD Reverse indicator illuminates, it means that the Hot/GRD has been swapped in the receptacle wiring. If you have any further questions, we encourage you to respond or contact our Customer Support through phone or email. Thank you, Jasco Products Tech Support (Manufacturer)