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Customer Reviews for Stanley 7 in. Handle Swivel-Lock Retractable Utility Knife

Internet #203785969

Model #10-989

Store SKU #1000307563

  • Aluminum blade is lightweight and easy to carry
  • Interlocking nose securely locks together the knife halves
  • Large handle design is comfortable for prolonged use

Customer Reviews

  • 2.6
    out of 64 reviews
  • 44% recommend this product
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Showing 1-30 of 64 reviews
Purchased four of these utility knives because of their ease of access for an additional change out of the blade. I’ve purchased recently, and have discovered no matter which of the four utility knives, when you retract the blade and try to open the blade. It does not work smoothly at all and it is very frustrating to have to play with it to get the knife blade to come back out. Then again when retracted and have to go through the process again and again.
by
Response from ProductExpertApr 17, 2024
Hello CARL I'm sorry to hear you are not happy with the 10-989. We would like to get some more information to determine if there is an issue with the product. Please contact support at wecare@sbdinc.com and reference Ticket #9652744 so all information is easily available for the agent to assist you further. Lee, STANLEY StanleyTools
  • Verified Purchase
light and comfortable
I have this Knife since 1997, I use it at home, the very comfortable one for cuts, light and resistant, I had another that I used in my work, I work in remodeling and I laid down the heavy work, too bad I lost it I recommend it
by
    Awesome and rugged
    I've had this knife for over 10 years and I have beat the heck out it and it is still going strong. Don't understand how others have rated this so poorly. I would by this again!
    by
      • Recommended
      Awesome and rugged
      I've had this knife for over 10 years and I have beat the heck out it and it is still going strong. Don't understand how others have rated this so poorly. I would by this again!
      by
        • Recommended
        Bought three none of them would retract blade. I think Home Depot‘s inventory is bad stock Stanley replaced all three with good ones.
        by
        Response from ProductExpertMar 14, 2024
        Hi Kevin. We appreciate you leaving your feedback on the 10-989 Knife. It is feedback like yours that allows us to make improvements. StanleyTools
        • Verified Purchase
        by
        • Verified Purchase
        blade wil not slide foreword
        bought two both knifes are doing the something after placing the blades into the knife you close everything up, slide the blade back but you can't slide the blade foreword it gets stuck on something inside the knife.
        by
        Response from Roxy STANLEYDec 22, 2023
        Hello Bundyusa, I appreciate your feedback on the 10-989 Contractor's knife and I'm sorry to hear the retractor isn't sliding. Your satisfaction is our top priority. We will be reaching out to you via email at the address you have provided to assist you further. Thank you, Roxy STANLEY
          Didn’t swing open easily, and I didn’t like that the thing that held it from swinging open was a plastic piece that had to be pushed back in place manually after you change the blade and swing it closed
          by
          Response from ProductExpertDec 13, 2023
          Hello Kyt, your feedback is valuable as we take into consideration every piece of feedback that we come across. We have documented your comments and sent them to our product team for review and future consideration. It is feedback like yours that allows us to make improvements.
          Thanks, Mike STANLEY® TOOLS. StanleyTools
          • Verified Purchase
          Used to be my fav
          Completely unusable after some mysterious change in slide mechanism or casting Have used the model retractable utility knife for at least 10 years. They were comfortable and easy to swap blades but in the last year or two I have had 3 or 4 that either don’t slide open or slide closed from new. . Won’t buy again
          by
          Response from ProductExpertNov 13, 2023
          Hello Charly. Thank you for your feedback regarding 7 in. Handle Swivel-Lock Retractable Utility Knife 10-989. I am sorry to hear you are unhappy with this product and would be more than happy to assist you with a resolution. If you would like further assistance, please email support at wecare@sbdinc.com and reference ticket 8513604, so all information is easily available for the agent to assist you further. 
          Thanks, Mike STANLEY® TOOLS. StanleyTools
            could not open there was a problem with casting had...
            could not open there was a problem with casting had to file areas down so it would work. The blade also did not won't to move forward all the way
            by
            Response from DewaltProductExpertDec 28, 2022
            Hello Chet. We appreciate your feedback on the product and are sorry to hear about the issue. This is not the kind of performance we expect from our products and would like to speak to you about this issue so we can assist you in resolving this to your satisfaction. Please email me at wecare@sbdinc.com and reference case #6225838. Thank you, Maria STANLEY Social Rep.
            • Verified Purchase
            Had to return item. Slide was defective....
            Had to return item. Slide was defective.
            by
            Response from ProductExpertSep 20, 2023
            Hello George and thank you for taking the time to provide your feedback. I'm sorry you weren't pleased with the 10-989 7 in. Handle Swivel-Lock Retractable Utility Knife. Your feedback is valuable as we take into consideration every piece of feedback that we come across. I will pass this along to our team for review. It is feedback like yours that allows us to make improvements.
            Thanks, Roxy STANLEY StanleyTools
            • Verified Purchase
            GREAT UTILITY KNIFE
            I bought one of these years ago and it has served me well. I needed another and had trouble finding one locally. I had to order it online. The blade storage is a plus and is easy to access. The handle is the right size to have good control of the knife. All in all, a great tool to have on hand when you need it.
            by
              • Recommended
              They were unusable Returned...
              They were unusable Returned
              by
              Response from ProductExpertSep 7, 2022
              Hello Jack. We appreciate your feedback on the Knife and are sorry to hear about the issue. Your feedback will help us to better our current and future products. Please contact Customer Support at WECARE@sbdinc.com if you have any additional questions or concerns that we may assist you with. Thank you, Maria STANLEY Social Rep. StanleyTools
              • Verified Purchase
              by
              • Verified Purchase
              Simple but NON FUNCTIONAL
              I suppose I could have merely lit my cigarette with a $10 bill instead of buying this NON FUNCTIONAL utility knife. Stanley tools aint the quality they used to be! I plan to bring this one to the store so Yall can see for yourselves
              by
              Response from ProductExpertAug 3, 2022
              Hello Katfish, Thank you for leaving your feedback on the 10-989.  We are sorry to hear that your product is not working properly.  We would like to discuss the issue and assist with a resolution.  Please email wecare@sbdinc.com and reference ticket # 5084829.   We look forward to hearing from you. Roxy STANLEY Social Media Rep StanleyTools
                I bought 4 knifes, one worked fine, one I was...
                I bought 4 knifes, one worked fine, one I was able to get working, the other 2 do not work. I guess I’ll return and try for 2 more…. I really like the design I’ve had an old one for years and it works great
                by
                Response from ProductExpertJul 15, 2022
                Hello Joko, Thank you for leaving your feedback on the 10-989.  We are sorry to hear that your product is not working properly.  We would like to discuss the issue and assist with a resolution.  Please email wecare@sbdinc.com and reference ticket # 4939321.   We look forward to hearing from you. Roxy STANTLEY Social Media Rep StanleyTools
                • Verified Purchase
                Terrible tool. Broke without any real use. Blade slider won't...
                Terrible tool. Broke without any real use. Blade slider won't work. Returned both (I bought 2). They definitely don't make them like they use to, and they don't care what they send out of the factory that makes these. How can you screw up a box cutter? Stanley is Not-Stanley now, won't be ordering this again.
                by
                Response from ProductExpertJun 30, 2022
                We’re sorry to hear about the issue you are having with your 10-989. Please contact us at wecare@sbdinc.com and reference ticket #4821786
                Thanks, Deeris STANLEY Social Rep StanleyTools
                • Verified Purchase
                Some finessing required
                I have used this style knife for 25 years due to the convenience of swapping out the blade. The blade sled will sometimes dig into the knife body when they are brand new. If so take it out file the tip with a fine metal file and it should stop.
                by
                • Verified Purchase
                A good tool
                The old one I have for a very long time is worn out and has given good service, wanted it's replacement for ease of use.
                by
                • Verified Purchase
                • Recommended
                Blade always gets stuck all the time .. the track...
                Blade always gets stuck all the time .. the track moves inside so it makes the track get twisted and then gets stuck tried to scrape some of the paint inside and seemed to work alittle better but still gets stuck
                by
                Response from ProductExpertApr 6, 2022
                Hello Victor, Thank you for your feedback regarding your 10-989.  We sincerely apologize for the inconvenience and can assure you this type of performance is not typical of our products. Please contact our Customer Service Team by e-mail at wecare@sbdinc.com for assistance. Please reference ticket #4164911. Thank you STANLEY StanleyTools
                • Verified Purchase
                Terrible tool. Blade does not retract as promised. I would...
                Terrible tool. Blade does not retract as promised. I would not recommend this tool to anyone! I wound up using a razor knife. If the blade won’t retract then might as buy and use one that is stationary.
                by
                Response from ProductExpertMar 25, 2022
                Hello

                We appreciate your feedback on the 10-989 and are sorry to hear about the issue you are having with your product. 
                This is not the kind of performance we expect from our products and would like to speak to you about this issue so we can assist you in resolving this to your satisfaction. 
                Please email us at wecare@sbdinc.com and reference ticket # 4084950​. We look forward to hearing from you.

                STANLEY® TOOLS​ Support StanleyTools
                • Verified Purchase
                The blade kept getting stuck and I had to glue...
                The blade kept getting stuck and I had to glue back in the small magnet under blade holder. Been using this model knife for years. Disappointed with current quality.
                by
                Response from ProductExpertFeb 25, 2022
                Hi. Thank you for providing your feedback on the Utility Knife. I am sorry to hear of the issue you are having. I'd like to speak to you about this issue. Please email us at wecare@sbdinc.com and reference ticket # 3905534. Thank you. STANLEY Support StanleyTools
                • Verified Purchase
                Challenging but works
                Changing blades is not intuitive as mine sat on a shelf for the winter. Once I read what needed to be done, silicone lubricant loosened the blade and the swivel. It now works easily. If I hadn’t read directions though I would have thrown it away.
                by
                  • Recommended
                  Historically best knife, now throw-away junk
                  I bought 2 of these a long time ago. Can't recall exactly but I know I had them before 2004. TOP SHELF knives!!! One was stolen in 2013, the other in 2019. So I knew what to do for a new knife: Buy Stanly 10-989. WRONG!!! Stay away! Badly made.
                  by
                  Response from ProductExpertNov 5, 2021
                  Hello

                  We appreciate your feedback. We would like to speak to you about the experience you had. Please contact support at WECARE@sbdinc.com and include a brief description of the issue you are having along with your contact information.

                  We look forward to hearing from you.

                  Thank you
                  Deeris
                  STANLEY StanleyTools
                    It was difficult to get the case open to set...
                    It was difficult to get the case open to set the blade in there. Then, once I was able, the blade would not extend out. I would not buy this again.
                    by
                    Response from ProductExpertSep 29, 2021
                    Hello

                    We appreciate your feedback. We would like to speak to you about the experience you had. Please contact support at WECARE@sbdinc.com and include a brief description of the issue you are having along with your contact information.

                    We look forward to hearing from you.

                    Thank you
                    Deeris
                    STANLEY StanleyTools
                      Rating provided by a verified purchaser...
                      Rating provided by a verified purchaser
                      by
                      • Verified Purchase
                      7" hi-vis Swivel-Lock utility knife
                      Hello, I've had this knife for many years. I've used it while I worked construction, hospital maintenance, and automotive electronics work. It's long enough to be able to retrieve it from the deep pockets in a Klein tool belt, and the blade changes couldn't be easier.
                      by
                        • Recommended
                        Excellent knife, once I sprayed it with Wd-40 to o...
                        Excellent knife, once I sprayed it with Wd-40 to o get it to open/close easily. Basic knife, works great. Only one I use at work. Hard to find in stores.
                        by
                        • Verified Purchase
                        All 5 of the knives will not extend the blade...
                        All 5 of the knives will not extend the blade out once the blade is retracted. I have used this specific Stanley knife for years. However, this last batch of them is nothing but junk. I would of given zero stars if I could. Quality, which all my previous Stanley knives were, are not in the new knives.
                        by
                        Response from DewaltProductExpertMay 28, 2021
                        Hello
                        We appreciate your feedback. We would like to speak to you about the experience you had. Please contact support at WECARE@sbdinc.com and include a brief description of the issue you are having along with your contact information.
                        We look forward to hearing from you.
                        Thank you
                        STANLEY
                        • Verified Purchase
                        My favorite style of my box cutters. I have 3 in various locations. Highly recommended.
                        My favorite style of my box cutters. I have 3 in various locations. Highly recommended.
                        by
                        • Verified Purchase
                        • Recommended
                        Showing 1-30 of 64 reviews

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                        Knife Type

                        Utility Knife

                        Utility Knife

                        Utility Knife

                        Utility Knife

                        Handle Material

                        Aluminum

                        Aluminum

                        Comfort Grip

                        Comfort Grip

                        Hand Tool Type

                        Utility Knife

                        Utility Knife

                        Utility Knife

                        Utility Knife

                        Individual/Set

                        Individual

                        Individual

                        Individual

                        Individual

                        Features

                        Blade Storage

                        Blade Storage, Lockable Blade, Removable Blade, Retractable Blade

                        No Additional Features