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Customer Reviews for Andersen 72 in. x 80 in. LuminAire White Double Universal Aluminum Gliding Retractable Screen Door

Internet #305739134

Model #91373

Store SKU #1003862040

  • Installs in about 30 minutes using basic tools and no cutting
  • SlideAway® insect screen system disappears when not in use
  • For double hinged inswing doors, not compatible with patio doors

Customer Reviews

  • 3.7
    out of 307 reviews
  • 61% recommend this product
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Showing 1-30 of 307 reviews
by
  • Verified Purchase
Nice set of screen doors for a French Door and super Happy they had it in bronze. Some of the pieces were broken but did not affect install on our log home. Just wondering how you would change the screen door once it gets worn out. Highly recommend! Fast shipping!!
by
Response from AndersenApr 16, 2024
Thank you for the perfect rating and for the review. We are pleased to hear the installation went well and we are glad to know that you are satisfied with the purchase. For your concern, replacing screen will need to replace the screen housing. To order a replacement screen, you can contact the Andersen Storm Door Solution Center at 855-337-8822. -Marki AWEMCOMarketing
  • Verified Purchase
Ordered 2 and both were broken, made of plastic so not sturdy at all.
by
Response from AndersenApr 11, 2024
Thank you for your review. We are sorry to hear about the broken part. We would like to resolve the concern to your satisfaction. We would appreciate it if you can contact the Andersen Storm Door Solution Center at 855-337-8822. Please have the serial number ready when you call for faster assistance. -Marki AWEMCOMarketing
  • Verified Purchase
multiple issues first door sent had to be returned and second had broken handle replaced by Anderson company. Many plastic parts I expected more from an Anderson product. Install took longer than 30 min as stated. Delivery person rough with item threw it toward my porch box broke open both times.
by
Response from AndersenApr 11, 2024
Thank you for your review. We are sorry to hear about the broken handle. We would like to resolve the concern to your satisfaction. We would appreciate it if you can contact the Andersen Storm Door Solution Center at 855-337-8822. Please have the serial number ready when you call for faster assistance. -Marki AWEMCOMarketing
  • Verified Purchase
We ordered 2 of these and both came broken out of the package. It definitely seemed like a packaging issue and the manufacturer should address this.
by
Response from AndersenApr 4, 2024
Thank you for feedback. We apologize regarding the issue with the screen doors. Please allow us to assist you with your concern. Please contact the Andersen Solution Center at 1-855-337-8822. Kindly have the serial number of your door ready when you call. It is located anywhere on the hinge part, on a white or silver sticker. - Jay AWEMCOMarketing
  • Verified Purchase
by
  • Verified Purchase
The only reason for the low score is that the dimensions shown on the HD website are not accurate! After waiting to receive it by delivery- it wouldn't fit. It is taller than your specs say.
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Response from AndersenMar 23, 2024
Thank you for your feedback. We apologize regarding the issue with the dimension. We would like you to note that if your opening height is 80 inches, the mounting components will be 81 3/4 inches. The Luminaire is not meant to be installed inside the opening, but it should be mounted on the surface front of the door opening instead. The cut out on the mounting components on the Luminaire screen door will be the one attached inside the opening. - Jay AWEMCOMarketing
  • Verified Purchase
poor quality
there have been problems I ordered a screen door kit and there were several broken parts so I returned it and ordered a second it also had problems broken parts and not aliened frame, both sides uneven. I had to contact a general contractor and we have made adjustments, There are a lot of plastic parts and I would have expected a better product from Anderson. Not a satisfied customer.
by
Response from AndersenMar 22, 2024
Thank you for your review. We sincerely apologize about the issues with the screen. Please call us on 1-855-337-8822 when you are near your door, so we can assist you better. Kindly have the serial number of the storm door ready. You will find it on the screen housing side. - Arnie AWEMCOMarketing
    by
    • Verified Purchase
    The product is very nice. I will definitely purchase again.
    by
    Response from AndersenMar 20, 2024
    Thank you for your review on the Andersen LuminAire Retractable Screen Door. We appreciate your business - Laine AWEMCOMarketing
    • Verified Purchase
    I have it installed and it works as advertised. My main problem is that it is very lightly built and a plastic part was broken when unpacked. (I may have caused this so I can’t complain.) Not easy for a single person to install.
    by
    Response from AndersenMar 13, 2024
    Thank you for your feedback. We apologize regarding the broken part. Also, we are glad to hear the installation went well! Great work! - Jay AWEMCOMarketing
    • Verified Purchase
    I was hoping to be able to install this screen, but a couple of things lead into me not being able to use it. First, upon opening there was damage to the metal casing around the screen. Second, the measurements did not account for the threshold across the bottom of the screen. I was unable to install so it was returned.
    by
    Response from AndersenMar 8, 2024
    Thank you for the rating and for the feedback. Once the new screen door arrives, we would appreciate it if you can contact the Andersen Storm Door Solution Center at 855-337-8822 so we can assist you installing the screen. -Marki AWEMCOMarketing
    • Verified Purchase
    by
    • Verified Purchase
    The installation was easy. The door and screens overall look very nice. My only concern is that there’s no center stabilization/installation point, so if someone runs into the door, the whole frame pushes out.
    by
    Response from AndersenMar 1, 2024
    Thank you for your review. We will create a feedback about your concern and will forward it to our design team for additional information. If you need additional assistance, please contact our Solution Center at 855-337-8822. Great job with the installation! Have a great day! - Arnie AWEMCOMarketing
    • Verified Purchase
    This is the 2nd retractable screen I've put in. The first was a single, the 2nd (this one), is a double. My wife didn't like looking thru screens all the time and they were due to be replaced anyway. These screens were not made for sliding doors, which we have, but I did a little construction around the doors and the screens work very well. And, my wife (and I - LOL), love them. I hope they hold up, but the fact is they're normally rolled up and inside the container. So no weatrher issues.
    by
    Response from AndersenFeb 24, 2024
    Thank you so much for this great 5-star review and for sharing good comments about the Andersen LuminAire Retractable Screen Door. We appreciate your business. Have a great day! - Laine AWEMCOMarketing
    • Verified Purchase
    Very flimsy. Easy to install, but not very durable.
    by
    Response from AndersenFeb 8, 2024
    Thank you for your review. We apologize for the inconvenience that you have experienced. We would like to have an opportunity to talk and investigate your feedback further. We would appreciate if you can please contact us at 855-337-8822. Please be sure to get the serial number located on the screen housing of the door. – Laine AWEMCOMarketing
    • Verified Purchase
    I purchased one earlier and liked it so much that I decided to install one in another door. Assembly was simple, but you have to be careful not to assemble backwards because you view it from the inside, not outside when assemblying. The door is very sturdy and looks grea.
    by
    Response from Andersen WindowsJan 24, 2024
    Thank you for your feedback and for the five star rating! We are happy to hear you are very satisfied with the door. Have a great day! - Jay Andersen
    • Verified Purchase
    by
    • Verified Purchase
    Damaged Parts in Shipping. Had to reorder several times and never got the right part. Homeowner said taking to long to get parts, so decided not to install door. Anderson said to take to Home Depot for return.
    by
    Response from AndersenDec 22, 2023
    Thank you for your feedback. We apologize for the inconvenience that you have experienced. We want to assist you with your concern. Please contact again the Andersen Storm Door Solution Center at 1-844-813-6664 for assistance with your screen door. Please be ready with the serial number upon your call. - Noel AWEMCOMarketing
    • Verified Purchase
    it’s not what i thought it would be it’s very cheap like…
    by
    Response from AndersenDec 13, 2023
    Thank you for your review. We’re sorry your experience didn’t match your expectations. We would like to have an opportunity to talk and investigate your feedback further. We would appreciate if you can please contact us at 855-337-8822. Please be sure to get the serial number located on the screen side of the door. – Laine AWEMCOMarketing
    • Verified Purchase
    The french-door style screen is very attractive, but seems pretty fragile. I would not recommend it to anyone with children or pets. I wonder how many seasons it will hold up, but at under $400 I chose this over a set of steel doors installed at near $6,000. The screening material is quite transparent, which looks good, but I imagine one careless arm stepping into it would rip it from its base. The bottom frame is 1" high of fairly thin aluminum. Again, I bet one errant toe or heel kick would dent it out of shape. I attached a 1x2 to it with sealant for support. Assembly went well once I viewed the online video. Andersen made great effort to explain things in the Installation Guide, but I was confused until seeing the video. After assembling one, doing it again will be a breeze, which it appears I have to do. The Passive side won't click in properly. I called the very helpful staff at Andersen and they are replacing it. So, I'll have to cut out all the sealant, dis-assemble and re-install everything.
    by
    Response from AndersenNov 30, 2023
    Thank you for your feedback. We apologize the issue with the screen door. We want to assist you with your concern. Please contact the Andersen Solution Center at 1-855-337-8822. Kindly have the serial number of your door ready when you call. It is located anywhere on the hinge part, on a white or silver sticker. - Jay AWEMCOMarketing
    • Verified Purchase
    by
    • Verified Purchase
    by
    • Verified Purchase
    Difficult to assemble, flimsy screen and subpar framing material.
    by
    Response from AndersenNov 14, 2023
    Thank you for your feedback. We apologize that you're having difficulty installing the Andersen Luminaire Screen Door. We want to assist you with the screen and faming material. Please contact the Andersen Solution Center at 1-855-337-8822. Kindly have the serial number of your door ready when you call. It is located anywhere on the hinge part, on a white or silver sticker. - Jay AWEMCOMarketing
    • Verified Purchase
    Great product. Fits my french doors well. We've been using it for about a month now. The only addition would be to reinforce the bottom so pets can't manipulate the screen loose & escape.
    by
    Response from AndersenNov 9, 2023
    We are happy to see that you had a 5-Star experience with Andersen LuminAire Retractable Screen Door. We will take note on your suggestion. We appreciate your business. - Laine AWEMCOMarketing
    • Verified Purchase
    Worked out perfectly and as expected, only wish it were a couple inches wider, but overall, it turned out amazing, and the key ingredient was a professional installer.
    by
    Response from AndersenNov 9, 2023
    Thank you for rating the Andersen LuminAire Retractable Screen Door 5 Stars! Have a great day! - Laine AWEMCOMarketing
    • Verified Purchase
    The door is so pretty and it was ‘fairly’ easy to assemble, i put in one of the stoppers backwards and had to take back apart and fix it so the passive door would stick, and the screens are not hooked into the frame so my cat figured out how to push it out and slither under. Also, the frame screws into the doorway on the sides and corners, but not on the top or bottom, so I put some heavy duty double sided tape between the top of the frame and the arch, it seemed a little flimsy but is great now.
    by
    Response from AndersenOct 25, 2023
    Thank you for the rating and for the review. The screen mesh on LuminAire Retractable Screen Door is designed to release from the tracks to prevent tearing or stretching if pushed on. We are glad to know that you are satisfied with the purchase. Have a good day! -Paul AWEMCOMarketing
    • Verified Purchase
    It was easy to install, not as difficult as instruction look. The stop block could have been explained better on which way it faces, lock towards passive side but overall it was a good install. Lightweight and flexible so two person carry is required to hold in place. I installed five. After the first one, the rest was a breeze. Adds an elegance to the porch look. Screen is so clear that it appears that the door was left open. I love it! Hoping it will last a long time. Installed it about 2 weeks ago. Delivery was way sooner than estimated!
    by
    Response from AndersenOct 25, 2023
    We are pleased to hear the installation went well and we are glad to know that your screen door fits well in your porch. Thank you for the excellent rating and for the review. Enjoy your new screen door and have a great day! -Paul. AWEMCOMarketing
    • Verified Purchase
    Easy to assemble and it works great. Smooth slide. Holds one side closed for easy in and out, opens full length when needed.
    by
    Response from AndersenOct 20, 2023
    Thank you for the perfect rating and for the review. We are pleased to hear the installation went well and we are glad to know that you are satisfied with the screen features. Enjoy your new screen door and have a great day! -Paul AWEMCOMarketing
    • Verified Purchase
    I ordered 3 sets for double french doors: (1) 2x were for 72" inward opening doors and (2) 1x for 60" outward opening doors. Overall I paid about $400 for each door and installation was rather simple. The quality of the screen is not too tight and can disengage but rolling it into housing seems to reseat it. I recommend operating slowly with two hands. I looked into Phantom screens which is much better quality but they quoted me $1200 each installed! So for the value I think its a better deal just treat it carefully. Concern is if I need to repair the screen. 1. The passive side stops about 1 inch when rolling out the screen and I'd have to wiggle it up and down to fully pull out the screen. Examining it I notice that the end of the center rails have a curve that doesn't reach all the way and there's a slight drop height difference between the rod and the passive screen housing. Per instructions the extender is used for over 70." I tried with and without extender and there's no difference. 2. For 60" opening I followed appendix A to cut the passive side of center rails. The passive screen slides smoothly as there isn't the height difference since I cut off the curved ends. Because this is designed to be opened from the inside, the passive side lever is facing outside between the outward facing doors. I called CS and they couldn't suggest a way to reverse this. But it's a minor deal to reach around to release the passive screen.
    by
    Response from AndersenOct 19, 2023
    Thank you for taking time in posting your review. We apologize for the inconvenience that you have experienced with the screen doors. We want to assist you with your concern. Please contact the Andersen Storm Door Solution Center at 1-844-813-6664 for assistance with your screen doors. Please be ready with the serial number when you call. If you do not want to call, you can send email to emco@andersencorp.com. You may attach videos showing the issues that you are referring to. - Noel AWEMCOMarketing
    • Verified Purchase
    Showing 1-30 of 307 reviews

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