Great product; easy installation. Highly recommended....
Great product; easy installation. Highly recommended.
by
Verified Purchase
Oct 10, 2022
Great system
Pleasantly surprise with the very easy and responsive software. Picture is super clear. Very happy
by
Response from DefenderOct 11, 2022
Hello, Thank you for your 5-star review! We are happy to hear you love the systems software, picture, and set up! Thank you for choosing Defender to protect what matters most. Best Regards, Amanda M | Defender Customer Experience Expert
Verified Purchase
Customer review from defender-usa.com
Oct 10, 2022
Defender DVR Camera System
We purchased a new home with an older model of the Defender Camera system. When we upgraded, we found that there were issues with the DVR we received. We contacted Defender and they replaced the DVR with no problems. They were communicative and kept up up to date on the entire process
by
Response from DefenderOct 11, 2022
Hello TVQ, Thank you for your 5-star review, although issues are very rare we are happy to hear that our team was able to resolve everything quickly for you. Thank you for choosing Defender to protect what matters most. Best Regards, Amanda M | Defender Customer Experience Expert
Verified Purchase
Recommended
Customer review from defender-usa.com
Sep 8, 2022
Night vision is working...
Night vision is working
by
Verified Purchase
Sep 5, 2022
High vrs Low Resolution Technology
Clarity improved greatly with higher resolution, although we are still using some low resolution from our original system.
by
Response from DefenderSep 6, 2022
Hello Mark, Thank you for your five-star review! For full 4K resolution please ensure you switch your cameras to our new 4K cameras. Thank you for choosing Defender to protect what matters most. Best Regards, Amanda M | Defender Customer Experience Expert
Verified Purchase
Recommended
Customer review from defender-usa.com
Aug 23, 2022
Humming.
As advertised, super clear video. Hard drive does "hum" 24/7.
by
Response from DefenderAug 23, 2022
Hello Anonymous! Thank you for taking the time to review the 4K security system. We are so glad to hear you are happy with the 4K. Our customer feedback is what matters most to us here at Defender! We would greatly appreciate you speaking with your friends and family about your experience with Defender and your 4K. Without you and our other customers, Defender would not be the name it is today!
Amanda M. | Defender Customer Experience Expert
Verified Purchase
Customer review from defender-usa.com
Aug 14, 2022
4K DVR & cameras
Produces terrific HD images. Installation is straight forward. Setting up DVR alarm/notification is a bit tricky.
by
Response from DefenderAug 15, 2022
Hello Dlumb, Thank you for taking the time to review the 4K security system. We are so glad to hear you are happy with the 4K. Our customer feedback is what matters most to us here at Defender! We would greatly appreciate you speaking with your friends and family about your experience with Defender and your 4K. Without you and our other customers, Defender would not be the name it is today!
Amanda M. | Defender Customer Experience Expert
Verified Purchase
Recommended
Customer review from defender-usa.com
Apr 7, 2022
Extremely loud fan
They replaced my first dvr and the 2nd is just as loud. I planned on the DVR being in my office but there is no way I can tolerate the non stop noise. This is my 3rd Denferder camera system and I am extremely disappointed
by
Response from Defender Cameras Apr 8, 2022
Hi Connie!
Thank you for your honest review! We are sorry to hear about the issues you are experiencing with the system as this is not the intended behaviour. We would love to help you get the most from your system and please note that any items placed on the DVR may have vibration noises.
please use the chat feature on our site, https://www.defendercameras.com/ Chat support is available Monday to Friday from 8 AM to 4 PM EST. We are always happy to help.
Best regards,
Yvonne M. | Defender Customer Experience Expert
Customer review from defender-usa.com
Feb 8, 2022
Easy to install and great quality
I purchased this system months ago and just installed it. It was super easy and the app to connect to it was just as easy to connect to. Had another brand for years and I should have done this sooner. Tech support also was just as great.
by
Response from Defender CamerasFeb 8, 2022
Hello Renato! Thank you for taking the time to leave this great review. We are so glad to hear you are happy with the system, easy connection for remote viewing and clear 4K resolution. Our customer feedback is what matters most to us here at Defender! We would greatly appreciate you speaking with your friends and family about your experience with Defender and your 4K Ultra HD Wired 4 Channel Security System with 4 cameras. Without you and our other customers, Defender would not be the name it is today!
Yvonne M. | Defender Customer Experience Expert
Recommended
Customer review from defender-usa.com
Jan 16, 2022
Amazing Cameras
We were very surprised on how fast the shipping was. We are thrilled with our 4KUltra HD Wired 4 channel system. The videos are amazingly clear! The app is outstanding. First time set up takes some time - - but all the while worth it! Everyone is impressed with the quality of the system. Worth every penny!
I am looking forward to purchasing an additional couple of wifi cameras in the near future.
by
Response from CXJan 10, 2022
Hello Anonymous! Thank you for taking the time to review the 4K security system. We are so glad to hear you are happy with the 4K. Our customer feedback is what matters most to us here at Defender! We would greatly appreciate you speaking with your friends and family about your experience with Defender and your 4K. Without you and our other customers, Defender would not be the name it is today!
Amanda M. | Defender Customer Experience Expert
Verified Purchase
Customer review from defender-usa.com
Jan 13, 2022
junk
junk if i cannot get someone att!!! 3 of 8 cameras not work. 2 with line going therw them.have move them from front to back back to front
by
Response from CXJan 13, 2022
Hello Joseph,
We appreciate your honest review.
We sincerely want to help and we would appreciate understanding all of the details. Would you mind giving us more information about what happened here?
Please reach out to our Customer Experience Experts so we can make it right! We are available through email or live chat Monday to Friday from 8am to 4pm EST.
Looking forward to hearing back from you soon.
Kind Regards,
Maha M. | Customer Experience Manager
Verified Purchase
Customer review from defender-usa.com
Jan 10, 2022
Defender 4k, 8 wired channel DVR/ cameras
Fairly easy to install but the app lacks functionality and one of the cameras didn’t work
by
Response from CXJan 11, 2022
Hello Paul,
Thank you for your honest review. We are sorry to hear one of your cameras is not working, most often we have found this is a settings issue. We have emailed some troubleshooting steps to get all of your cameras up and running. We look forward to hearing back from you. Best Regards, Amanda M. | Defender Customer Experience Expert
Verified Purchase
Customer review from defender-usa.com
Dec 29, 2021
Great Product!!
I bought these cameras this past summer due to crime increasing in my area. These cameras are great and even the police have commented on the great footage, as they have taken footage 3 times from me since I got them set up. I was concerned about them working in extreme cold and right now we are in a cold snap of -37c over night with wind chill of close to -50c and they are working great with no issues!
by
Response from CX Dec 29, 2021
Hello Jeff,
Thank you for your five star review! It is unfortunate that you are experiencing an increase in crime in your area. We are happy to hear that the cameras are helping you and the police! We are thrilled to hear you love how great the 4K footage is and how well built the cameras are to withstand the harsh weather. Thank you for choosing Defender to protect what matters most! We would greatly appreciate you speaking with your friends and family about your experience with Defender and your 4K. Without you and our other customers, Defender would not be the name it is today!
Amanda M. | Defender Customer Experience Expert
Recommended
Customer review from defender-usa.com
Dec 27, 2021
So Good brought a second one.
This is our second one of these we have purchased. Loved the first one, so easy to work with and monitor off site. This second one is going to replace a existing security system of a different company, which has always been hard to work with.
by
Response from CXDec 28, 2021
Hello Anonymous! Thank you for taking the time to review the 4K security system. We are so glad to hear you are happy with the 4K. Our customer feedback is what matters most to us here at Defender! We would greatly appreciate you speaking with your friends and family about your experience with Defender and your 4K. Without you and our other customers, Defender would not be the name it is today!
Amanda M. | Defender Customer Experience Expert
Verified Purchase
Recommended
Customer review from defender-usa.com
Dec 8, 2021
REVISED REVIEW - NOT Blind at night
I had installed, this my second defender product and had poor night vision - HOWEVER - I contacted the support and they resolved the issue very quickly by helping me see what I needed to do to get better night vision- the problem was the placement and angles of the cameras - not resolved - I'm back to loving my 8 camera system
by
Response from CXDec 9, 2021
Hello Timothy! Thank you for taking the time to write a review, we appreciate the feedback. We are excited to hear that you have had a positive experience with contacting our support and getting the most of your camera's night vision. We would greatly appreciate you speaking with your friends and family about your experience with Defender and your 4K Ultra HD Wired 8 Channel Security System with 8 cameras. Without you and our other customers, Defender would not be the name it is today!
Yvonne M. | Defender Customer Experience Expert
Recommended
Customer review from defender-usa.com
Nov 29, 2021
Great System
Came faster than expected. Unit seems solid and easy to setup. Have not yet been able to do a complete install of all cameras but what I have been able to get completed they are working well and great image. A good deal of settings to work through to tweak them as you wish. I have mine connected to my 55 inch tv in our living room and used a wireless mouse instead of the wired one sent. Works great! Choose the wired cameras as I have the space to hard wire them without the wires being exposed. This gave me the 2T hard drive as well as power and a better image so shouldn't have any issues with overwriting something that I may have wanted to keep. Still playing with the system but like it so far.
by
Response from CXNov 29, 2021
Hello Rusty! Thank you for taking the time to review the 4K security system. We are so glad to hear you are happy with the 4K. Our customer feedback is what matters most to us here at Defender! We would greatly appreciate you speaking with your friends and family about your experience with Defender and your 4K. Without you and our other customers, Defender would not be the name it is today!
Amanda M. | Defender Customer Experience Expert
Verified Purchase
Recommended
Customer review from defender-usa.com
Nov 29, 2021
Defender 4K
Picture quality is quite good for the price, was surprised. Only thing I don’t like so far is that I had to mount a camera sideways to get a taller narrower picture to cover my whole driveway. The image on the app or display monitor is sideways and can’t be rotated.
by
Response from CXNov 29, 2021
Hello Dillon, Thank you for your four-star review. We are happy to hear you love the quality and value. I am sorry to hear you needed to mount a camera sideways for a more narrow view. Thank you for your feedback, I have passed this recommendation on to our Research and Development team as we are always looking to improve. Thank you for choosing Defender, to protect what matters most. Best Regards, Amanda M. | Defender Customer Experience Expert
Verified Purchase
Recommended
Customer review from defender-usa.com
Nov 24, 2021
ANDROID APP
by
Response from CXNov 24, 2021
Hi Anonymous,
We appreciate your honest review.
We sincerely want to help and we would appreciate understanding all of the details. Would you mind giving us more information about what happened here?
Please reach out to our Customer Experience Experts so we can make it right! We are available through email or live chat Monday to Friday from 8am to 4pm EST.
Looking forward to hearing back from you soon.
Kind Regards,
Maha M. | Customer Experience Manager
Recommended
Customer review from defender-usa.com
Nov 22, 2021
Wired, Ultra HD System Works Well
The system works very well. The video is clear and sharp. Ours is a wired system and quite easy to install and set-up.
by
Response from CxNov 22, 2021
Hello Jack P! Thank you for taking the time to review the 4K security system. We are so glad to hear you are happy with the 4K. Our customer feedback is what matters most to us here at Defender! We would greatly appreciate you speaking with your friends and family about your experience with Defender and your 4K. Without you and our other customers, Defender would not be the name it is today!
Amanda M. | Defender Customer Experience Expert
Verified Purchase
Customer review from defender-usa.com
Nov 16, 2021
Great cameras
The cameras have a very detailed picture. Color is great. My wife and I prefer the hard wired camera system instead of having a wireless system. That way unless the power is out we are recording. This is a great system
by
Response from CXNov 16, 2021
Hello Thomas! Thank you for taking the time to write a review, we appreciate the feedback. We are excited to hear that you have had a positive experience with the clear 4K resolution and dependability of a wired system. We would greatly appreciate you speaking with your friends and family about your experience with Defender and your 4K Ultra HD Wired 16 Channel Security System with 16 cameras. Without you and our other customers, Defender would not be the name it is today!
Yvonne M. | Defender Customer Experience Expert
Verified Purchase
Recommended
Customer review from defender-usa.com
Nov 14, 2021
Great Surveillance system for DIY'ers
Overall I love the Defender 4K and would recommend it to anyone. Only reason for the 4 star instead of a 5, is the cables on the cameras could make installations easier if the cable was 6-10 inches longer. Here in Florida you are almost always going through or over a cement block wall and it makes it difficult with the current length.
by
Response from CXNov 15, 2021
Hello Jrcarr! Thank you for taking the time to leave this honest review. We are so glad to hear you are happy with the system! Our customer feedback is what matters most to us here at Defender! We would greatly appreciate you speaking with your friends and family about your experience with Defender and your 4K Ultra HD Wired 8 channel Security System with 8 cameras. Without you and our other customers, Defender would not be the name it is today!
Yvonne M. | Defender Customer Experience Expert
Verified Purchase
Customer review from defender-usa.com
Nov 1, 2021
DVR
All it does is make an annoying whirring sound. Extremely disappointed
by
Response from CXNov 2, 2021
Hi Johnny,
We appreciate your honest review.
We sincerely want to help and we would appreciate understanding all of the details. Would you mind giving us more information about what happened here?
Please reach out to our Customer Experience Experts so we can make it right! We are available through email or live chat Monday to Friday from 8am to 4pm EST.
Looking forward to hearing back from you soon.
Kind Regards,
Maha M. | Customer Experience Manager
Verified Purchase
Customer review from defender-usa.com
Oct 27, 2021
by
Oct 27, 2021
Quality and Value
Great picture and quality for the price. The system is easy to setup and is well worth the investment. I have helped several people set this system up at their home and business. Have had no problems with any of equipment
by
Response from CXOct 28, 2021
Hello JW Chapman! Thank you for taking the time to review the Defender 4K Ultra HD Wired 16 channel Security System with 8 cameras. We are so glad to hear you are happy with the great 4K resolution, the easy set-up and the peace of mind it brings. Our customer feedback is what matters most to us here at Defender! Without you and our other customers, Defender would not be the name it is today!
Yvonne M. | Defender Customer Experience Expert
Verified Purchase
Recommended
Customer review from defender-usa.com
Oct 24, 2021
Overall, great setup. Camera resolution is fantastic and it...
Overall, great setup. Camera resolution is fantastic and it works great in all lighting conditions. Biggest down sides are cables/connectors are NOT outdoor rated so you have to take steps to weatherize, and the user interface doesn't allow a keyboard, so you do everything with a wonky mouse.
by
1 found this review helpful
Oct 20, 2021
Defender 16 camera security system
Just installed this week. Picture quality is awesome!!Purchased 2 (16 camera)units and my customer is very happy
by
Response from CXOct 21, 2021
Hello Howard, Thank you for your wonderful review. We are thrilled to hear you love the picture quality and that your customer is very happy! Without you and our other customers, Defender would not be the name it is today!
Amanda M. | Defender Customer Experience Expert
Verified Purchase
Recommended
Customer review from defender-usa.com
Oct 16, 2021
Cameras have a longer distance then the older seti had. Clearer view as well.
Great night and day time vision.
by
Verified Purchase
Recommended
Oct 15, 2021
Camera screws
The screws on the cameras are so tight they cannot be unscrewed. Not even with an electric screwdriver. Not even the strongest man. The camera is useless if I cannot adjust it. I would like to get an exchange for one of the cameras.
by
Response from CxOct 18, 2021
Hello Grace, We appreciate your honest review.
We sincerely want to help and we would appreciate understanding all of the details. We have reached out by email to have this issue corrected.
Looking forward to hearing back from you soon.
Kind Regards,
Maha M. | Customer Experience Manager
Verified Purchase
Customer review from defender-usa.com
Oct 11, 2021
A decent camera system
works well, we 've had some blurry issues. don't have audio on the cameras and the play back on the connecting app is not as good as on the at home device itself
by
Response from CXOct 12, 2021
Hello Leigh, Thank you for your review. I am very sorry to hear you have had a blurry issue, please contact our support team through email or live chat, we would be happy to assist. While the 4K does not come equipped with audio, you can purchase a microphone with RCA connections from a third party. The microphone connects to the back of the DVR and is run to the area in which you want to hear sound. Please note the connection with the app can be affected by the speed of the internet in your home as well as on the device you are connecting with. Thank you for choosing Defender to protect what matters most! Best Regards, Amanda M. | Defender Customer Experience Expert
Recommended
Customer review from defender-usa.com
Oct 11, 2021
Great 4K system
I bought this system because of the 4K and good reviews I leave on a dead end road and my wife needed some peace of mind knowing she could look outside without opening the door. The cameras have good quality and the distance is great even at night.I like the easy setup and installation it was simple. Only thing it only turns up or down and I need it to turn right on two cameras to get a better view and if it did it would be a five star I recommend this system very highly. 100% better than a Sony system my neighbor has.
by
Response from CXOct 11, 2021
Hello Ronnie, Thank you for your review. We are happy to hear that you love the system's picture, easy to install step-up and night vision. Please note you can adjust the camera to turn left and right, by losing the gear at the base of the camera. Once you have set the camera to the preferred angle, please tighten the gear to hold it in place. Best Regards, Amanda M. | Defender Customer Experience Expert